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Public Tickets

Stephane Vanaubel Bifrost theme not active anymoreClosed   Bifrost - Simple Portfolio WordPress Theme   Updated January 10, 2023 at 11:27am   14 Most recent comment from Stephane Vanaubel:Hi,First thing first, Happy New Year !  To summarize : We bought Bifrost theme for our wordpress in 2021 We use the « Construction » template (see HERE) since 12/2021 After 15/11/2022 ... Lisa Change tabs to originalClosed   Amartha - Modern Elementor WooCommerce Theme   Updated January 9, 2023 at 2:41pm   4 Most recent comment from Neuron:Hi Lisa, I've just responded to another ticket of yours about the same issue, please take a look at it. Feel free to ask for anything you need. Kind Regards zohab1 Licensing verificationClosed   Hikone - Minimal Portfolio WordPress Theme   Updated January 9, 2023 at 2:15pm   5 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... samuel interiordesignClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated January 9, 2023 at 12:37pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.For all our Neuron themes especially those that are made via the Neuron Builder, we don't have custom theme options that ... zohab1 Menu not responsiveClosed   Hikone - Minimal Portfolio WordPress Theme   Updated January 9, 2023 at 12:35pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... Etienne Neuron plugin not available during theme setupClosed   Asteria - Creative Portfolio WordPress Theme   Updated January 6, 2023 at 12:15am   4 Most recent comment from Neuron:Hi,The tutorials on youtube are for themes in general and not specifically for the Asteria theme, as all Asteraia demo pages are grouped in the Main Demo that you've imported.If you want, you can ... irbi Where is update?Closed   Travelosophy — A New Point of View   Updated January 5, 2023 at 1:55pm   5 Most recent comment from irbi:wp-admin:IzabelaB22grudniaA Sophia Problems with the styleClosed   Amartha - Modern Elementor WooCommerce Theme   Updated January 4, 2023 at 12:08pm   2 Most recent comment from Neuron:Hi Sophia,We're sorry for the late reply, we were on holiday.We're sorry for that, somehow your ticket was marked as solved.We had this issue in the list, so right now the devs are working o ... disegnoagency refundClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated January 4, 2023 at 11:58am   2 Most recent comment from Neuron:Hi, We're sorry for the late reply, we were on holiday. If you have already decided not to use the Arkhitekton, sure we'll accept a refund request, hope in the future our paths will cross a ... letdream How to install purchased themesClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated January 4, 2023 at 11:58am   2 Most recent comment from Neuron:Hi, We're sorry for the late reply, we were on holiday. We've already responded to another ticket you've created. Feel free to ask for anything you need. Kind Regards Suri Cheng Set UP ProblemsClosed   Nikaia - Minimal & Creative WordPress Theme   Updated January 4, 2023 at 11:57am   7 Most recent comment from Neuron:Hi,We're sorry for the late reply, we were on holiday.We're sorry for your experience with our Nikaia theme, I'll let this to the team and they'll proceed with it.As for you @artro ... Skrimbag Unable to verify builder and import demo demoClosed   Floona - Minimal Photography Theme   Updated January 4, 2023 at 11:10am   6 Most recent comment from Neuron:Hi,We're sorry for the late reply, we were on holiday.I've just imported the demo data on your site, please take a look at it.You can take a look at the Documentation of the theme, and als ... Hassan Demo Data in not importingClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated December 30, 2022 at 1:37pm   5 Most recent comment from Neuron:Hi,I've imported the demo data manually by going to Dashboard > Tools > Import > WordPress Importer, and now everything's alright.I suggest you take a look at the documentation of the them ... Eddie_M WooCommerce pluginClosed   Crate - Minimalist WordPress Theme   Updated December 28, 2022 at 3:25pm   14 Most recent comment from Neuron:Hi Eddie,Can you please take another look at your site now?Feel free to ask for anything you need.Kind Regards, Happy Holidays Poklos Page switch and filter issuesClosed   Travelosophy — A New Point of View   Updated December 27, 2022 at 12:15pm   10 Most recent comment from Neuron:Hi Poklos,1) Can you please use any other type of pagination, for example? show more, or arrows, but not the numbers, as it's an issue in the code, and we'll work to fix it as soon as possib ...