I purchased Floona via Envato themes and after installing and importing the demo. it has some issues and does not run properly. For example the nav bar is not there and also the slider does not run the way it was previewed on envato.
please help me install it properly and fix the issues
I just sent you admin details privately. by the way there are other issues also. for example mobile view for some of the pages don't work as marketed, for example the main-slider page. can you please make sure that everything is fixed and the demo is installed properly? thanks
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
I've just re-imported the demo data and made sure that everything is alright, can you please take a look at your site?
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and FloonaTheme.
Hi
I purchased Floona via Envato themes and after installing and importing the demo. it has some issues and does not run properly. For example the nav bar is not there and also the slider does not run the way it was previewed on envato.
please help me install it properly and fix the issues
thanks
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
I just sent you admin details privately.
by the way there are other issues also. for example mobile view for some of the pages don't work as marketed, for example the main-slider page.
can you please make sure that everything is fixed and the demo is installed properly?
thanks
another issue is that all the portfolio pages are empty and only has the header and footer!
I uploaded one as example
Attached files: Screenshot 2023-05-15 at 11.34.01.png
is anyone at neuron actually reading my Ticket? I think it shouldn't take that much time to at least reply
Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
No I don't have any designed page,
you can reset everything.
Thanks
Can you tell me how long it takes for you to fix the incorrectly imported demo?
thanks
Hi Ehsan,
I've just re-imported the demo data and made sure that everything is alright, can you please take a look at your site?
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and FloonaTheme.
Feel free to ask for anything you need.
Kind Regards
Thanks, I just checked and now everything works except one thing which is the home page. I attached a photo.
I already changed my homepage to "coming soon". but you can check the "home main" to see what I mean
thanks
Attached files: Screenshot 2023-05-18 at 09.36.39.png
Hi Ehsan,
Sorry, somehow I missed that, now I've just fixed it, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi again
thanks it works now except the pagination for the slider on Home, it doesn't look as it is in demo, it is not in one line.
thanks
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just fixed the pagination, please take a look at it.
Feel free to ask for anything you need.
Kind Regards