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How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

bumasknn woopayments not completely working   Amina — Beauty and Skincare Shop   Updated 5 hours ago   19 Most recent comment from bumasknn:Thank you for your response I have decided to use the alternative product categories option whihc is the built in option instead of taxonomy filter.Thank you for your response. bumasknn issues with afterpay   Amina — Beauty and Skincare Shop   Updated 5 hours ago   5 Most recent comment from bumasknn:there's one more issue which I discussed earlier as well, it's with menu cart, the menu cart icon doesn't appear on header where I have placed it, just the no. of items bubble is appear ... Annariel Demo import   Minimo - Portfolio & Agency WordPress Themes   Updated 22 hours ago   20 Most recent comment from Annariel:Hello,Can I change portfolio url? Right now it looks like this: https://ali.annarielweb.dev/portfolio/el-dije/ but I want to look like this: https://ali.annarielweb.dev/ceramica/el-dije/ where "ce ... bumasknn issues with taxonomy filter   Amina — Beauty and Skincare Shop   Updated 1 day ago   3 Most recent comment from bumasknn:username : [email protected]: A&Emillionaires@2024!there's an issue with cart menu as well , I think the theme code keeps breaking kindly check that as well adamz44 Weird White SPace - Cannot Remove - Below Home Page SLiders   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 1 day ago   3 Most recent comment from adamz44:Thank you and sorry for the late reply:https://luxrentalz.com/wp-login.phpadm1173@r8IHuU#S&o&10r