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Public Tickets

marinasaid License verificationClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated May 10, 2023 at 4:02pm   2 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards lanabarcellos #3366386Closed   Gega - Illustration & Artist Portfolio Theme   Updated May 10, 2023 at 4:01pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Aluuka Theme upload ErrorClosed   Kotona - Software and App Landing   Updated May 8, 2023 at 9:29pm   4 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that af ... Myke Dodge Weiskopf Portfolio Build Query OrderClosed   Proton - Minimal Portfolio Theme   Updated May 5, 2023 at 12:33pm   3 Most recent comment from Neuron:Hi Myke,We're so sorry for the late reply, somehow I missed your ticket.I've just done some testing on my local server with the Proton theme, and the order function was working as excepted, ... Santiago Azpurua Menu Template "Second Header" file corruptedClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated May 4, 2023 at 1:49am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards gsbuilders custom header and footer not workingClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated May 4, 2023 at 1:45am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Hugo (ashcom) MY MENU IS OFFClosed   Otivar - Portfolio Theme for Creatives   Updated May 4, 2023 at 1:27am   8 Most recent comment from Neuron:Hi Hugo,Sorry for that, I've just fixed it, please take a look at it.Feel free to ask for anything you need.Kind Regards travelino Page margins left/right gone with WP 6.1Closed   Proton - Minimal Portfolio Theme   Updated May 2, 2023 at 12:22am   7 Most recent comment from Neuron:Hi, I've just fixed it by adding the following CSS code at Dashboard > Proton Options > Custom CSS, @media (min-width: 1200px) { .n-container { width: 1170px !important; mar ... jcvergaraf Button loading errorClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 2, 2023 at 12:11am   4 Most recent comment from Neuron:Hi, I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your ... Ismar Error 403Closed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated May 1, 2023 at 11:54pm   4 Most recent comment from Neuron:Hi,I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your ... Mulbah Media Side Header Not ShowingClosed   Merope - Photography WordPress Theme   Updated May 1, 2023 at 11:43pm   5 Most recent comment from Neuron:Hi,I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your ... andreamasullo Theme conflict with woocommerceClosed   Akko - Portfolio WordPress Theme   Updated May 1, 2023 at 11:33pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... hsintingyu Mobile pop up menuClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated May 1, 2023 at 7:43pm   12 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Mulbah Media Side Header Not ShowingClosed   Kotona - Software and App Landing   Updated April 30, 2023 at 1:40am   4 Most recent comment from Neuron:Hi Joel, I've just fixed the issue, please take a look at it now.Feel free to ask for anything you need. Kind Regards jenskamer ThumbnailClosed   Bifrost - Simple Portfolio WordPress Theme   Updated April 30, 2023 at 1:18am   2 Most recent comment from Neuron:Hi,If you are using thumbnail sizer after finishing the posts, you have to regenerate their thumbnails, follow the instructions below to regenerate thumbnails. Install the plugin Regenerate Thumbnail ...