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Public Tickets

williamseit Demo Pages Not Displaying Once InstalledClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated February 23, 2023 at 12:38pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Tom unable to install themeClosed   Merope - Photography WordPress Theme   Updated February 22, 2023 at 1:40pm   2 Most recent comment from Neuron:Hi Tom.We're really sorry for that, I've just asked the team once again to accept your refund.Kind Regards campaignersnetwork Unable to Install ThemeClosed   Hikone - Minimal Portfolio WordPress Theme   Updated February 21, 2023 at 6:26pm   6 Most recent comment from Neuron:Thanks a lot Jen Noelle width of the pageClosed   Proton - Minimal Portfolio Theme   Updated February 21, 2023 at 6:24pm   4 Most recent comment from Neuron:Hi Jen, 1) Can you please add the following CSS code at Dashboard > Proton Options > Custom CSS, that'll fix the issue. @media (min-width: 1200px) { .n-container { width: 1170px !i ... Albert Lam Nuron Builder Critical ErrorClosed   Otivar - Portfolio Theme for Creatives   Updated February 21, 2023 at 12:47pm   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Joe Demo importClosed   Proton - Minimal Portfolio Theme   Updated February 20, 2023 at 9:09pm   7 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I've added the following CSS code at Dashboard > Proton Options > Custom CSS, and that fixed the issue. @media (min-widt ... Juan Antonio Martin Palma The installer does not workClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated February 20, 2023 at 10:55am   6 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... simonehow Import not workingClosed   Ellada - Elegant Photography Theme   Updated February 20, 2023 at 10:53am   6 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... simonehow Import and menuClosed   Ellada - Elegant Photography Theme   Updated February 20, 2023 at 10:52am   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend.Very glad to know, please let me know if you still need help.Feel free to ask for anything you need. Kind Regards Elle069 THEME DOES NOT WORK RIGHTClosed   Bifrost - Simple Portfolio WordPress Theme   Updated February 20, 2023 at 10:45am   3 Most recent comment from Neuron:Hi Elle,We're glad to know that your issues have been resolved, that's what we saw in your private ticket, so if you still need help with anything, please let me know.Feel free to ask for an ... eli Pages & Slider ProblemClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated February 17, 2023 at 4:17pm   5 Most recent comment from Neuron:Hi, Sorry for the late reply, somehow I missed your ticket. I've just fixed the slider on the portfolio items, please take a look at it. About the missed pages, can you please check if you have t ... Miguel I can't upload the themeClosed   Hikone - Minimal Portfolio WordPress Theme   Updated February 15, 2023 at 11:14pm   2 Most recent comment from Neuron:Hi, Please delete the Hikone theme on your site and install the following one, as I've already fixed the issue. - https://we.tl/t-a5qaC71n7z Feel free to ask for anything you need. Kind Regards Hugo (ashcom) OPTIMISATIONClosed   Otivar - Portfolio Theme for Creatives   Updated February 15, 2023 at 11:13pm   2 Most recent comment from Neuron:Hi,I would suggest you three things about how to increase the speed of your website. 1) Compress images to lower resolutions and smaller image sizes. 2) Use a cacher(we use w3 total cacher). https:/ ... jessuhren uhren Changing logo on homepageClosed   Bifrost - Simple Portfolio WordPress Theme   Updated February 15, 2023 at 11:13pm   2 Most recent comment from Neuron:Hi,How to edit the Header template?In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you ca ... dieRandi SLow LoadingClosed   Bifrost - Simple Portfolio WordPress Theme   Updated February 15, 2023 at 4:21pm   10 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes