I bought the otivar theme and I can't install the theme despite the instructions. It announces to me to have installed the plugins which I do not have. As a result, the license verification is not done and the theme is incomplete. Can you solve the problem. Thank you
I bought Otivar theme on envato but i can't install the theme despite the instructions. It says " License Verification. Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme." So the license verification is not possible, can you solve the problem. Please help me, it's not the same on your tutorial...
I'm seeing that you've already managed to activate the license and import the demo data, is there anything else you need help with?
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Otivar Theme.
If you like our theme, you can leave us a rate of 5 stars at ThemeForest, that would help us a lot.
It doesn't work !!! My sreen is not like your tutorial ! I don't have anywhere to put my Envato API Personal Token so i can't activate the licence ! I really need help because your tutorials and documentation that i have already see don't help me for my problem. Can you do something this time please ???
It doesn't work !!! My sreen is not like your tutorial ! I don't have anywhere to put my Envato API Personal Token so i can't activate the licence ! I really need help because your tutorials and documentation that i have already see don't help me for my problem. Can you do something this time please ?
I put an attachment so that you understand the problem !
Help me please it doesn't work and i need to do my website quickly..
Hello, I purchased this theme but my installation is stuck when I reach the license level. I receive this error message: "License Verification Enable the Neuron Builder License Verification through Envato, the verification will unlock various features of the theme." I have installed and uninstalled multiple times, but nothing seems to work. I have created the token on Envato API correctly. How can I resolve my issue? Neuron does not appear in my dashboard. Help me please, it's urgent. Thanks
Please make sure that you've installed the theme required plugins, Neuron Builder and Elementor plugin, you can find them at the Dashboard > Appearance > Install Plugins.
Also, please make sure that the latest version of the Neuron Builder plugin is included in your package.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
I bought the otivar theme and I can't install the theme despite the instructions. It announces to me to have installed the plugins which I do not have. As a result, the license verification is not done and the theme is incomplete. Can you solve the problem. Thank you
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Yes
https://guillaumerobin.com/wp-admin ID: admin2939 Password: Sdg7ACKmHsXe
FTP
ftp.cluster028.hosting.ovh.net
username : guillao
Passeword :Guillaumedany1978
Can you fix this malfunction so that I can correctly install the themes and all the demos.
Thanks you so much for your help.
Best regard
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I saw that you didn't have the Neuron Builder plugin installed, so I've just installed it and now you need to activate the license.
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Happy Holidays
Hi,
I bought Otivar theme on envato but i can't install the theme despite the instructions. It says " License Verification. Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme." So the license verification is not possible, can you solve the problem. Please help me, it's not the same on your tutorial...
Thanks
Audrey
Attached files: Capture d’écran 2023-03-07 à 13.55.33.png
Hi Audrey,
I'm seeing that you've already managed to activate the license and import the demo data, is there anything else you need help with?
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Otivar Theme.
If you like our theme, you can leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Feel free to ask for anything you need.
Kind Regards
It doesn't work !!! My sreen is not like your tutorial ! I don't have anywhere to put my Envato API Personal Token so i can't activate the licence ! I really need help because your tutorials and documentation that i have already see don't help me for my problem. Can you do something this time please ???
Hello again,
It doesn't work !!! My sreen is not like your tutorial ! I don't have anywhere to put my Envato API Personal Token so i can't activate the licence ! I really need help because your tutorials and documentation that i have already see don't help me for my problem. Can you do something this time please ?
I put an attachment so that you understand the problem !
Help me please it doesn't work and i need to do my website quickly..
Regards,
Audrey
Attached files: issue activate lisence.jpg
I don't have Neuron Overview on my Dashboard, how can i have it ?
Hi,
We've already helped you with your private ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hello, I purchased this theme but my installation is stuck when I reach the license level. I receive this error message: "License Verification Enable the Neuron Builder License Verification through Envato, the verification will unlock various features of the theme." I have installed and uninstalled multiple times, but nothing seems to work. I have created the token on Envato API correctly. How can I resolve my issue? Neuron does not appear in my dashboard. Help me please, it's urgent. Thanks
Hi @ndombolg,
Please make sure that you've installed the theme required plugins, Neuron Builder and Elementor plugin, you can find them at the Dashboard > Appearance > Install Plugins.
Also, please make sure that the latest version of the Neuron Builder plugin is included in your package.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards