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  Public Ticket #3396150
Cart not working
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  • Cole started the conversation

    The cart is not working properly. The fly out and hover cart are both blank when triggered both on desktop and mobile. Why is that? We've checked everything we could and this is an issue! When we unpacked this theme, all the headers and menus were broken, this cart issue and several other issues arose! Why are you guys selling themes and not keeping them operational like your demos?? 

    We don't have time to wait on support right after purchasing a theme. Seriously, take care of your products, it helps the customers along the way. We've bought alot of your products and ran into alot of issues with them. We need this solved ASAP, or we'll have to ask for a refund.

    We've already fixed the header issue, but we need that cart working. 

    The cart shows up when adding an item ( Add to cart), both on mobile and desktop, and then it disappears again. Only a white column. We've added a second menu cart and tried that, we even rebuilt the header, and it's the same outcome. The neuron builder is a conflict because as with all of your themes, only the NEURON menu cart is available as a widget. 

    Attached files:  Screen Shot 2023-06-19 at 2.51.17 PM.png
      Screen Shot 2023-06-19 at 2.51.39 PM.png

  •  867
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Cole replied

    Here’s the sign in:

    User: neuron 

    Pass: Neurotemp23!

    Our site also will not be using product quantities , we tried removing the + and - from the single product template, but can’t seem to find it? Is there another way? 

  •  867
    Neuron replied

    Hi,

    I've just tested your site, and the menu cart is opening all right, please take a look at the attached screenshots, can you please tell me what actions are you taking that the cart is not showing?

    https://prnt.sc/jSizHVQRLPq4

    https://prnt.sc/CP4loeIrgON6

    You can remove the quantity with the following CSS code.

    .single-product .quantity {
        display: none;
    }
    

    Feel free to ask for anything you need.

    Kind Regards


  • Cole replied

    Hmmm... Thats so weird? I'm not getting the same thing on my end? I've literally rebuilt the header, cleared all caches, browsers, everything? I'm getting a blank wall both on desktop and mobile? See screenshot attached. What's happening is it will show when you actually add an item, it slides open and then once you close it and navigate to another page you can see the number of items on the cart counter but if you open the cart it will show blank at that point.

    Attached files:  Screen Shot 2023-06-20 at 6.47.23 AM.png
      IMG_3751.jpg

  • Cole replied

    Its definitely not an issue on my end. I've checked everything. When adding an  item ti the cart its visible, but after its added, if you navigate to another page the cart items completely disappear. Subtotals and totals and everything disappears. Weve got to resolve this ASAP. Were losing time on this, we may have to just use another theme. I don't want to keep uploading content if i cant get this resolved. We own several Neuron themes but none have ever had this particular issue.

  • Cole replied

    Got it to work properly. Its an issue with the woocommerce JS file not loading. I was able to fix the issue by adding a line of code to the functions php.

    function custom_js_css()
    {
    	wp_enqueue_script( 'wc-cart-fragments' );
    }
    add_action('wp_enqueue_scripts', 'custom_js_css', 999);


  • Cole replied

    One last question - Is there a way to show 2 columns on mobile with a products widget? Normally thats an option with other themes, but the Neuron products widget doesn't seem to allow that? 

  •  867
    Neuron replied

    Hi Cole,

    Glad to know that you found the solution and thanks for sharing it, we'll look forward to adding it to the upcoming theme updates.

    About the 2 columns product layout, you can do it, so when editing your site for mobile, just go to the product/archive product widget > columns, and set it to 2.

    - https://prnt.sc/id28iKg_R0qR

    Feel free to ask for anything you need.

    Kind Regards


  • Cole replied

    Much appreciated! Thanks guys for all the help!

  •  867
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards, NeuronThemes