Public Tickets
Dave
I see no theme templates
Kanik - Minimal Digital Agency WordPress Theme
Updated 3 hours ago
16
Most recent comment from Neuron:Hi,
The issue that you dont see the demo pages is that you're using an very old version of Elementor 3.8.1 which was released back in November 2022, and the theme is made with the latest version ...
lmedia2012
Cannot activate license also Elementor Warning: Illegal Offset Type in Loader.php
Konference - Conference & Events Wordpress Theme
Updated 19 hours ago
12
Most recent comment from Neuron:Hi,
Sorry for the late reply, somehow I missed your ticket.
I still can't reach the plugins page, it seems that I don't have permission to do so.
Please make sure you're using the lates ...
patriciabonadia
Neuron Core plugin conflicts wit Elementor
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated 19 hours ago
41
Most recent comment from Neuron:Hi,
Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.7
Neuron Core Plugin 1.3.2
You can update the theme dire ...
santoriniwed
posts
Amore - Elegant Wedding Photography Theme
Updated 1 day ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New P ...
Gianmaria
The mobile hamburger menu has a problem. It doesn't appear full screen
Construo - Construction and Business WordPress Theme
Updated 1 day ago
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just fixed the issue, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
jcn1977
Projects Showcase Import Issue
Bifrost - Simple Portfolio WordPress Theme
Updated 2 days ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
suzanka
Remove Linkable Category
Bifrost - Simple Portfolio WordPress Theme
Updated 6 days ago
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
borghe78
VIDEO NOT DISPLAYED
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated 1 week ago
6
Most recent comment from Neuron:Hi,
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ...
Felipe
Issues with the installation
Floona - Minimal Photography Theme
Updated 1 week ago
2
Most recent comment from Neuron:Hi Felipe,
This happens because you've tried to install the whole theme package, you should extract the folder and install only the floona.zip.
For more, please take a look at the following artic ...
manager477
When I validate the licence key of the theme error comes
Kanik - Minimal Digital Agency WordPress Theme
Updated 1 week ago
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
shashahoe
Demo Importer Taking Long To Load
Zaan - Personal Lifestyle Blog and Magazine
Updated 1 week ago
12
Most recent comment from Neuron:Hi,
You won't see the demo pages at the template library, the demo pages that were imported are placed at Dashboard > Pages, if you go there, you'll find all the Zaan demo pages as I've ...
Sohan
Error on whole theme
Ponte - Interior Design & Furniture WordPress Theme
Updated 1 week ago
10
Most recent comment from Neuron:Hi Sohan,
I've just fixed the demo without resetting the site, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
simona
header fixed scrolling down
Merope - Photography WordPress Theme
Updated 1 week ago
4
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
varintrujas
WANT TO REMOVE A THING IN THE MENU
Kanik - Minimal Digital Agency WordPress Theme
Updated 1 week ago
7
Most recent comment from varintrujas:Hello,Sorry, we don´t understand each other.. I dont mean this menu. The menu that I want to change, is when you entry in the portfolio pages, and in each projecto you have the button menu/name of th ...
Erica
No templates load in the Elementor library
Archzilla - Minimal Theme for Interior Design and Architecture
Updated 1 week ago
11
Most recent comment from Neuron:Hi Erica,
I am very sorry for the late reply, we were not working on the weekend.
We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only rea ...