Public Tickets
yasmine
Theme installation not working propperly
Lilium - Modern WooCommerce Theme
Updated 1 day ago
9
Most recent comment from yasmine:Hello,No problem you can find below the login info.wp-admin: https://maison-agre.com/wp-admin/login: admin5155password: LOVETASUN28Thanks for your help!
mytailorisrich
Recaptcha Handler Error on contact form
Kanik - Minimal Digital Agency WordPress Theme
Updated 1 day ago
5
Most recent comment from mytailorisrich:Hi, here it goeshttps://elgatodematisse.es/wp-admin/NeuronbVGyx7TTHqk(SacydX$fDx00
Oxoigo
Error Icon. Translation Blog and Figma.
Nikaia - Minimal & Creative WordPress Theme
Updated 1 day ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
The Nikaia theme doesn’t control translation options inside posts. Those options come entirely from the multilingual plugi ...
BlackPepperCyLtd
Theme Installation Error
Tenton - Complex & Single WordPress Property Theme
Updated 1 day ago
7
Most recent comment from Neuron:Hi,
I've just checked your site, and everything's working as expected.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anyth ...
akb14
Setup
Zaan - Personal Lifestyle Blog and Magazine
Updated 6 days ago
13
Most recent comment from akb14:Yes please keep all of the content and only import the demo information
Hyeonjin Cho
nothing happens on the menu icon (hamburger) on mobile
Konference - Conference & Events Wordpress Theme
Updated 6 days ago
12
Most recent comment from Neuron:Hi,
We've just released a new update of the Neuron Builder plugin fixing the issue.
As you can see in the plugin changelog, this was the issue: Fixed JavaScript error “Failed to execute ‘obse ...
gguze
error demo pages
Archzilla - Minimal Theme for Interior Design and Architecture
Updated 6 days ago
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
darpan
Technical issues for home page
Orken - Consulting and Corporate WordPress Theme
Updated 2 days ago
4
Most recent comment from darpan:Hello Support, Could you please help with my last queries?
Screenshot: https://prnt.sc/o3UuSSZiTfN4
Also, could you review this issue on our demo site and guide me on the correct steps to configure t ...
Hyeonjin Cho
Event List and blog post Not Visible when logging out
Konference - Conference & Events Wordpress Theme
Updated 1 week ago
11
Most recent comment from Neuron:Hi,
Please check your other ticket; everything is working as expected now.
Feel free to ask for anything you need.
Kind Regards
ugedafita
portfolio slug
Kanik - Minimal Digital Agency WordPress Theme
Updated 1 week ago
4
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
jessicaamen
Remove publish date from a page
Crate - Minimalist WordPress Theme
Updated 1 week ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply; we were not working on the weekend.
You can remove it by adding the following CSS at Appearance > Customize > Additional CSS.
.blog .post .post-meta ul .date {
...
Elizabeth
Failed to IMPORT - Requesting refund
Archzilla - Minimal Theme for Interior Design and Architecture
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
I've attached the latest version of the Neuron Builder plugin, install it by going to Das ...
yasmine
Theme installation not working propperly
Lilium - Modern WooCommerce Theme
Updated 2 weeks ago
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Isabella
Unable to Access Purchase Code Activation Page
Ponte - Interior Design & Furniture WordPress Theme
Updated 2 weeks ago
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
sedlacekjan97
Error after demo loading
Orken - Consulting and Corporate WordPress Theme
Updated 2 weeks ago
15
Most recent comment from Neuron:Hi,
The dev team mentioned that this issue is also addressed in the latest update. We’ve tested it on our local host and were unable to reproduce the problem. Could you please confirm if your Neuron ...