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Public Tickets

Nilene Headers   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 1 hour ago   2 Most recent comment from Neuron:Hi, In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign the ... Aïssé Je souhaiterais etre rembourséClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated 1 week ago   4 Most recent comment from Neuron:Hi, If you have already decided not to use the Ponte theme, sure we'll accept a refund request, hope in the future our paths will cross again. - https://themeforest.net/refund_requests/new Feel ... ewacarolineo Individual Icon Selection for Gallery Items in Neuron BuilderClosed   Minimo - Portfolio & Agency WordPress Themes   Updated 1 week ago   2 Most recent comment from Neuron:Hi @ewacarolineo, Sorry for the late reply, Thank you so much for taking the time to share this feature request and for providing such detailed context, we really appreciate it. We understand the need ... akb14 SetupClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated 2 weeks ago   20 Most recent comment from Neuron:Hi, Happy New Year! 1) Please share a screenshot of the header you're having issues. 2) The icons issue will be solved by installing the Font Awesome plugin. https://wordpress.org/plugins/font-aw ... yasmine Theme installation not working propperlyClosed   Lilium - Modern WooCommerce Theme   Updated 2 weeks ago   14 Most recent comment from yasmine:Hellothanks for re-uploading the theme template.i would my products to use the product half screen presentation.where can I do that please?just like this product page : https://neuronthemes.com/liliu ... Tropicando Elementor compatibilityClosed   Akko - Portfolio WordPress Theme   Updated 3 weeks ago   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. https://neuronthemes.com/api/plugins/neuron-build ... Marc COUSIN Problem with Neuron BuilderClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated 3 weeks ago   4 Most recent comment from Neuron:  Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards mytailorisrich Recaptcha Handler Error on contact formClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 18, 2025 at 10:54am   11 Most recent comment from Neuron:Hi, I've led this to the dev team and will get back to you with an update ASAP. Feel free to ask for anything you need. Kind Regards romanobstuder .pdf viewer not displaying full hightClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 18, 2025 at 10:52am   3 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes sedlacekjan97 Responsivness is broken even in your own demoClosed   Orken - Consulting and Corporate WordPress Theme   Updated December 18, 2025 at 10:52am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Elizabeth Failed to IMPORT - Requesting refundClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated December 17, 2025 at 1:38pm   10 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Isabella Unable to Access Purchase Code Activation PageClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 16, 2025 at 2:24pm   8 Most recent comment from Neuron:Hi Isabella, Thank you for the update. I’ve tried accessing the website from my side, but I’m currently seeing a “Restricted access” message, which prevents me from reaching the admin or front ... romanobstuder Home URL on bread crumbsClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 16, 2025 at 2:14pm   3 Most recent comment from Neuron:Hi, Please go to edit the breadcrumb widget and at the homepage URL, add the link to your homepage. https://prnt.sc/KV86N_rkqwd6 Feel free to ask for anything you need. Kind Regards sedlacekjan97 Error after demo loadingClosed   Orken - Consulting and Corporate WordPress Theme   Updated December 15, 2025 at 4:35pm   16 Most recent comment from sedlacekjan97:Hello, i do have the latest neuron builder plugin installed and these errors keep occuring. Even when stock installed with no other plugin except elementor and neuron builder how it is intended to be ... nateslaughter Murray Neuron Core/Theme BuilderClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 14, 2025 at 2:04pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards