Public Tickets
akb14
Setup
Zaan - Personal Lifestyle Blog and Magazine
Updated 5 hours ago
20
Most recent comment from Neuron:Hi,
Happy New Year!
1) Please share a screenshot of the header you're having issues.
2) The icons issue will be solved by installing the Font Awesome plugin.
https://wordpress.org/plugins/font-aw ...
yasmine
Theme installation not working propperly
Lilium - Modern WooCommerce Theme
Updated 3 days ago
14
Most recent comment from yasmine:Hellothanks for re-uploading the theme template.i would my products to use the product half screen presentation.where can I do that please?just like this product page : https://neuronthemes.com/liliu ...
Tropicando
Elementor compatibility
Akko - Portfolio WordPress Theme
Updated 4 days ago
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
https://neuronthemes.com/api/plugins/neuron-build ...
Marc COUSIN
Problem with Neuron Builder
Kanik - Minimal Digital Agency WordPress Theme
Updated 1 week ago
4
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
mytailorisrich
Recaptcha Handler Error on contact form
Kanik - Minimal Digital Agency WordPress Theme
Updated 2 weeks ago
11
Most recent comment from Neuron:Hi,
I've led this to the dev team and will get back to you with an update ASAP.
Feel free to ask for anything you need.
Kind Regards
romanobstuder
.pdf viewer not displaying full hight
Kanik - Minimal Digital Agency WordPress Theme
Updated 2 weeks ago
3
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
sedlacekjan97
Responsivness is broken even in your own demo
Orken - Consulting and Corporate WordPress Theme
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Elizabeth
Failed to IMPORT - Requesting refund
Archzilla - Minimal Theme for Interior Design and Architecture
Updated 2 weeks ago
10
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
Isabella
Unable to Access Purchase Code Activation Page
Ponte - Interior Design & Furniture WordPress Theme
Updated 2 weeks ago
8
Most recent comment from Neuron:Hi Isabella,
Thank you for the update.
I’ve tried accessing the website from my side, but I’m currently seeing a “Restricted access” message, which prevents me from reaching the admin or front ...
romanobstuder
Home URL on bread crumbs
Kanik - Minimal Digital Agency WordPress Theme
Updated 2 weeks ago
3
Most recent comment from Neuron:Hi,
Please go to edit the breadcrumb widget and at the homepage URL, add the link to your homepage.
https://prnt.sc/KV86N_rkqwd6
Feel free to ask for anything you need.
Kind Regards
sedlacekjan97
Error after demo loadingClosed
Orken - Consulting and Corporate WordPress Theme
Updated 3 weeks ago
16
Most recent comment from sedlacekjan97:Hello, i do have the latest neuron builder plugin installed and these errors keep occuring. Even when stock installed with no other plugin except elementor and neuron builder how it is intended to be ...
nateslaughter Murray
Neuron Core/Theme BuilderClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
nateslaughter Murray
Neuron Builder pluginClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated 3 weeks ago
3
Most recent comment from Neuron:Glad to know you solved it.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Bui ...
mllibre
Lightbox in portolio galleryClosed
Otivar - Portfolio Theme for Creatives
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Oxoigo
Error Icon. Translation Blog and Figma.Closed
Nikaia - Minimal & Creative WordPress Theme
Updated December 8, 2025 at 9:34am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
The Nikaia theme doesn’t control translation options inside posts. Those options come entirely from the multilingual plugi ...