We’re migrating to our new support system at https://support.neuronthemes.com/ please create an account and submit all new support tickets there to ensure faster and more efficient assistance.

Okay

Public Tickets

Adam NAV issue   Bifrost - Simple Portfolio WordPress Theme   Updated 2 days ago   5 Most recent comment from Neuron:Hi, We're sorry for missing your ticket. We're migrating our support system, so for a faster response, please create a ticket at: https://support.neuronthemes.com/ Please make sure that you& ... designproject2021 Rücker installation Bifrost   Bifrost - Simple Portfolio WordPress Theme   Updated 2 weeks ago   6 Most recent comment from Neuron:Hi Doris, We see that you've already created a ticket in our new support system, and the support team has already responded to it, so please kindly check it. Kind Regards Aïssé Je souhaiterais etre remboursé   Ponte - Interior Design & Furniture WordPress Theme   Updated 2 weeks ago   7 Most recent comment from Neuron:Hi, We've just accepted the refund. Kind Regards designproject2021 Rücker b6e9666e-72ce-411f-a6d7-db1a173c4859   Bifrost - Simple Portfolio WordPress Theme   Updated 2 weeks ago   2 Most recent comment from Neuron:Hi, Bifrost Theme Setup: First of all, you need to be sure that you've installed and activated all the plugins that are required by the theme, you can find them by going to Appearance > Install P ... Hyeonjin Cho Portfolio Page Display Issue (Blank Content & Mobile Image Cropping)   Konference - Conference & Events Wordpress Theme   Updated 2 weeks ago   4 Most recent comment from Neuron:Hi Hyeonjin, I am very sorry for the late reply; we were not working on the weekend. I've just fixed the issue with the image you've added to the Gallery widget. If you still think it doesn& ... Nilene Headers   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 2 weeks ago   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... ewacarolineo Individual Icon Selection for Gallery Items in Neuron BuilderClosed   Minimo - Portfolio & Agency WordPress Themes   Updated January 7, 2026 at 3:01pm   2 Most recent comment from Neuron:Hi @ewacarolineo, Sorry for the late reply, Thank you so much for taking the time to share this feature request and for providing such detailed context, we really appreciate it. We understand the need ... akb14 SetupClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated January 2, 2026 at 9:28am   20 Most recent comment from Neuron:Hi, Happy New Year! 1) Please share a screenshot of the header you're having issues. 2) The icons issue will be solved by installing the Font Awesome plugin. https://wordpress.org/plugins/font-aw ... yasmine Theme installation not working propperlyClosed   Lilium - Modern WooCommerce Theme   Updated December 30, 2026 at 3:14pm   14 Most recent comment from yasmine:Hellothanks for re-uploading the theme template.i would my products to use the product half screen presentation.where can I do that please?just like this product page : https://neuronthemes.com/liliu ... Tropicando Elementor compatibilityClosed   Akko - Portfolio WordPress Theme   Updated December 29, 2026 at 10:04pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. https://neuronthemes.com/api/plugins/neuron-build ... Marc COUSIN Problem with Neuron BuilderClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 23, 2025 at 2:31pm   4 Most recent comment from Neuron:  Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards mytailorisrich Recaptcha Handler Error on contact formClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 18, 2025 at 10:54am   11 Most recent comment from Neuron:Hi, I've led this to the dev team and will get back to you with an update ASAP. Feel free to ask for anything you need. Kind Regards romanobstuder .pdf viewer not displaying full hightClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 18, 2025 at 10:52am   3 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes sedlacekjan97 Responsivness is broken even in your own demoClosed   Orken - Consulting and Corporate WordPress Theme   Updated December 18, 2025 at 10:52am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Elizabeth Failed to IMPORT - Requesting refundClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated December 17, 2025 at 1:38pm   10 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ...