Public Tickets
adamz44
Weird White SPace - Cannot Remove - Below Home Page SLiders
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated 1 week ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Royce
Mobile menu error
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Dave
I see no theme templates
Kanik - Minimal Digital Agency WordPress Theme
Updated 2 weeks ago
32
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just added the overlay menu, now you can edit it by going to the homepage > hover over the Edit with Elementor but ...
LUIS
Neuron Builder Does Not Update
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated 2 weeks ago
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
A new update of the plugin will be released this week, and we will also fix this issue.
Feel free to ask for anything you ne ...
fasih91
Neuron Builder plugin not updating
AOi - Software & Technology Theme
Updated 2 weeks ago
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
A new update of the plugin will be released this week, and we will also fix this issue.
Feel free to ask for anything you ne ...
romanobstuder
WooCommerce Error message
Kanik - Minimal Digital Agency WordPress Theme
Updated 2 weeks ago
4
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply. We missed your ticket somehow.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plug ...
Leslie
Demo Import/Neuron Library
Zaan - Personal Lifestyle Blog and Magazine
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
bumasknn
Can't import demo dataClosed
Amina — Beauty and Skincare Shop
Updated 3 weeks ago
4
Most recent comment from Neuron:We've already done so.
Kind Regards
xlpixels6868
Vidoe instructions
Bifrost - Simple Portfolio WordPress Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Bifrost Theme Setup:
First of all, you need to be sure that you've installed and activated all the plugins that are req ...
Sohan
Error on whole theme
Ponte - Interior Design & Furniture WordPress Theme
Updated June 5, 2025 at 12:24am
24
Most recent comment from Neuron:Are you sure? The team told me they accepted it almost two weeks ago.
Can you please attach a screenshot of your refund request?
Kind Regards
galerapublicidad
New update Php 7.4.33
Arteon — Multi-Purpose WordPress Theme
Updated June 3, 2025 at 10:37pm
4
Most recent comment from Neuron:Hi,
We've already tested the theme with the PHP 8.3.11 version, and it's fully compatible.
Feel free to ask for anything you need.
Kind Regards
laurasolano
Header is not working
Bifrost - Simple Portfolio WordPress Theme
Updated May 30, 2025 at 12:36am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Annariel
Demo import
Minimo - Portfolio & Agency WordPress Themes
Updated May 28, 2025 at 10:56pm
19
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
Nicolas
Install Theme problem
Zaan - Personal Lifestyle Blog and Magazine
Updated May 27, 2025 at 12:40am
2
Most recent comment from Neuron:Hi,
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
After ...
Nicolas
The templates are broken or completely missing
Kanik - Minimal Digital Agency WordPress Theme
Updated May 26, 2025 at 11:16am
3
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...