Public Tickets
Hyeonjin Cho
Event List and blog post Not Visible when logging out
Konference - Conference & Events Wordpress Theme
Updated 2 weeks ago
11
Most recent comment from Neuron:Hi,
Please check your other ticket; everything is working as expected now.
Feel free to ask for anything you need.
Kind Regards
ugedafita
portfolio slug
Kanik - Minimal Digital Agency WordPress Theme
Updated 2 weeks ago
4
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
jessicaamen
Remove publish date from a page
Crate - Minimalist WordPress Theme
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply; we were not working on the weekend.
You can remove it by adding the following CSS at Appearance > Customize > Additional CSS.
.blog .post .post-meta ul .date {
...
yasmine
Theme installation not working propperly
Lilium - Modern WooCommerce Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
jellycode
Pagination erro
Archzilla - Minimal Theme for Interior Design and Architecture
Updated 3 weeks ago
6
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
forumcreative
Critical Error
Arteon — Multi-Purpose WordPress Theme
Updated 3 weeks ago
5
Most recent comment from Neuron:I'll get an update from the dev team and get back to you ASAP.
patrick4u56
Home header 'animated' images nog visible
Akko - Portfolio WordPress Theme
Updated 3 weeks ago
8
Most recent comment from Neuron:Hi,
We're sorry for the late reply,
The dev team is working on a new update of the Neuron Builder plugin, and it will be released tomorrow (Monday). I'll let you know as soon as the update i ...
Hyeonjin Cho
four issues that need to be fixed as soon as possible.
Konference - Conference & Events Wordpress Theme
Updated November 21, 2025 at 2:37pm
4
Most recent comment from Neuron:Hi,
We're working on releasing version 1.2.0.0 of the plugin. I'll let you know as soon as the update is released.
Feel free to ask for anything you need.
Kind Regards
organekauffmann
package incomplete
Akko - Portfolio WordPress Theme
Updated November 20, 2025 at 11:35pm
2
Most recent comment from Neuron:Hi,
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
After ...
Hyeonjin Cho
“An error occurred” When Submitting Questionnaire FormClosed
Konference - Conference & Events Wordpress Theme
Updated November 19, 2025 at 3:00pm
4
Most recent comment from Neuron:Please check your other ticket.
Hyeonjin Cho
Broken schedule tabClosed
Konference - Conference & Events Wordpress Theme
Updated November 18, 2025 at 7:15pm
1
Most recent comment from Hyeonjin Cho:The layout inside the Schedule tab doesn’t apply consistently.
On desktop/web, the layout sometimes fails to load properly.On mobile, the layout almost never applies (about 99% of the time), and ...
Lucia
demo import not loading - Theme concerns
Lilium - Modern WooCommerce Theme
Updated November 17, 2025 at 6:47pm
30
Most recent comment from Neuron:Hi,
I am very sorry for the late reply; we were not working on the weekend.
To edit the mobile menu, please hover over the Edit with Elementor button at the admin bar > open the Mobile Menu template, ...
mytailorisrich
Change header template on a pageClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated November 17, 2025 at 6:46pm
18
Most recent comment from mytailorisrich:Please, update it to solved
mytailorisrich
Ticket not attended to againClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated November 17, 2025 at 6:47pm
2
Most recent comment from mytailorisrich:Update to solved
jellycode
Tooltop meta overlaping
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated November 11, 2025 at 12:08pm
15
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
It was a CSS fix; you can find the code at Appearance > Customize > Additional CSS.
Feel free to ask for anything you need.
...