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Public Tickets

Sohan Error on whole theme   Ponte - Interior Design & Furniture WordPress Theme   Updated 2 weeks ago   18 Most recent comment from Neuron:Hi, If you have already decided not to use the Ponte theme, sure we'll accept a refund request, hope in the future our paths will cross again. - https://themeforest.net/refund_requests/new Feel ... Lisa wordpress critical error   Hikone - Minimal Portfolio WordPress Theme   Updated 2 weeks ago   3 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-bu ... shashahoe Demo Importer Taking Long To Load   Zaan - Personal Lifestyle Blog and Magazine   Updated 2 weeks ago   17 Most recent comment from Neuron:Hi, I'm so sorry for the late reply, Can you please take a look at the following article on how to use the Single Post template? https://docs.neuronthemes.com/article/150-single-post Feel free to ... production563 No response   Nikaia - Minimal & Creative WordPress Theme   Updated 2 weeks ago   1 Most recent comment from production563:Hi I just need help because I do not have any response on the following ticket : Private Ticket #3815546Can you please take a look at it ? Thank You BLEDDY81 Changing Headers   Construo - Construction and Business WordPress Theme   Updated 3 weeks ago   2 Most recent comment from Neuron:Hi, Please take a look at the following article on how to use the display conditions for the header template. https://docs.neuronthemes.com/article/142-conditions Feel free to ask for anything you nee ... BLEDDY81 Button issueClosed   Construo - Construction and Business WordPress Theme   Updated 3 weeks ago   3 Most recent comment from BLEDDY81:Sorry I was replying in another ticket there. You can close this ticket Dave I see no theme templates   Kanik - Minimal Digital Agency WordPress Theme   Updated 3 weeks ago   16 Most recent comment from Neuron:Hi, The issue that you dont see the demo pages is that you're using an very old version of Elementor 3.8.1 which was released back in November 2022, and the theme is made with the latest version ... patriciabonadia Neuron Core plugin conflicts wit Elementor   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 3 weeks ago   41 Most recent comment from Neuron:Hi, Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin. Arkhitekton Theme Version 1.3.7 Neuron Core Plugin 1.3.2 You can update the theme dire ... santoriniwed posts   Amore - Elegant Wedding Photography Theme   Updated 3 weeks ago   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New P ... Gianmaria The mobile hamburger menu has a problem. It doesn't appear full screen   Construo - Construction and Business WordPress Theme   Updated 3 weeks ago   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've just fixed the issue, can you please take a look at it? Feel free to ask for anything you need. Kind Regards jcn1977 Projects Showcase Import Issue   Bifrost - Simple Portfolio WordPress Theme   Updated 3 weeks ago   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... suzanka Remove Linkable Category   Bifrost - Simple Portfolio WordPress Theme   Updated March 27, 2025 at 9:25pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes borghe78 VIDEO NOT DISPLAYED   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 27, 2025 at 1:31am   6 Most recent comment from Neuron:Hi, This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ... Felipe Issues with the installation   Floona - Minimal Photography Theme   Updated March 27, 2025 at 1:27am   2 Most recent comment from Neuron:Hi Felipe, This happens because you've tried to install the whole theme package, you should extract the folder and install only the floona.zip. For more, please take a look at the following artic ... manager477 When I validate the licence key of the theme error comes   Kanik - Minimal Digital Agency WordPress Theme   Updated March 27, 2025 at 1:26am   2 Most recent comment from Neuron:  Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards