Public Tickets
KarenRkwan
WP Bakery
Proton - Minimal Portfolio Theme
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
aimsocialh
license
Kanik - Minimal Digital Agency WordPress Theme
Updated 2 weeks ago
8
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Megan
I want a refund.
Mango - Portfolio for Creative
Updated 2 weeks ago
4
Most recent comment from Neuron:Hi,
The team will accept the refund, hoping our paths will cross again in the future.
Kind Regards
LUIS
Neuron Builder Does Not Update
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated 2 weeks ago
4
Most recent comment from Neuron:Hi,
Can you please attach a screenshot of the issue?
Feel free to ask for anything you need.
Kind Regards
Saoudinnfau
Unable to import demo
Ponte - Interior Design & Furniture WordPress Theme
Updated 2 weeks ago
5
Most recent comment from Saoudinnfau:Hi,Thank you for installing the menu. However, in the menu bar, "PORTOFOLIO" does not work. Then by clicking on the "burgger", the social networks appear in very large numbers. Then, social networks d ...
christopheberth
Archive URL
Ponte - Interior Design & Furniture WordPress Theme
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please go to Dashboard > Neuron > Settings > Portfolio and disable the archive? It will solve the issue.
https://prn ...
Pius
Demo import taking forever, please help fix urgently
Ginea - Modern WooCommerce Theme
Updated 3 weeks ago
7
Most recent comment from Neuron:Hi,
Sorry for the late reply,
It seems that the new login details you sent aren't registered on your site. Can you please check it as it's not working.
Feel free to ask for anything you need ...
Stanislav
Deactyvate Purchase codes
Cenes - Jewelry WordPress Store Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:
Hi,
Sorry for the late reply
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
fasih91
Theme layout messed up
AOi - Software & Technology Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
fasih91
Neuron Builder plugin not updating
AOi - Software & Technology Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
The 1.1.0 is the latest version of the Neuron Builder plugin, so it seems that you're using the latest one. As for the update button that you can see, I'll lead it to the dev team so the ...
saurabhd
Stripe not working on checkout
Amina — Beauty and Skincare Shop
Updated April 17, 2025 at 9:18pm
2
Most recent comment from Neuron:Hi,
Sorry for the late reply,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
shashahoe
Single Post
Zaan - Personal Lifestyle Blog and Magazine
Updated April 13, 2025 at 9:57pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
You can find all the blog post layouts by going to Dashboard > Posts.
You can also check the following article on how to use ...
ttandem_com
WooComerce HPOS Compatibility
Amina — Beauty and Skincare Shop
Updated April 11, 2025 at 9:27am
2
Most recent comment from Neuron:Hi,
We'll test the plugin in the coming days and get back to you with a response.
Feel free to ask for anything you need.
Kind Regards
Cliccalinca
Theme Malfunction
Merope - Photography WordPress Theme
Updated April 10, 2025 at 10:13am
6
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
mendelsongill
Demo Import Stuck
Zaan - Personal Lifestyle Blog and Magazine
Updated April 9, 2025 at 9:47pm
5
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply,
I've just fixed the demo importer issue, can you please check your site now?
Feel free to ask for anything you need.
Kind Regards