Public Tickets
Joana
Interactive home page
Ponte - Interior Design & Furniture WordPress Theme
Updated 7 hours ago
12
Most recent comment from Joana:Hello,Sorry to insist, can you please help us on this?
changk3
Mobile Menu
Zaan - Personal Lifestyle Blog and Magazine
Updated 6 days ago
15
Most recent comment from Neuron:Thanks a lot, really appreciate it.
Ashley
Template wont load
Kanik - Minimal Digital Agency WordPress Theme
Updated 1 week ago
4
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on and fix these issues of the demo importer.
Feel free to ask for anything you need.
Kind Regards
jimbodlrg
License verification. Unable to enable Neuron Builder license verification through Envato.
Kanik - Minimal Digital Agency WordPress Theme
Updated 1 week ago
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin (1.1.0.2), install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/n ...
jimbodlrg
License Verification Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme.
Kanik - Minimal Digital Agency WordPress Theme
Updated 1 week ago
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Željko
social share instagramClosed
Centaurus - Creative Multipurpose WordPress Theme
Updated 2 weeks ago
7
Most recent comment from Neuron:You're welcome :)
muratileri55
Failed to import
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
We can import the demo with the images included on your site, however, you do not have the right to use the photos included ...
mervezoe
Archive blog templateClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated 3 weeks ago
6
Most recent comment from mervezoe:Thanks a lot.
mervezoe
Interactive postsClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated 3 weeks ago
6
Most recent comment from mervezoe:This helped a lot. Thanks
CSmotionUK
Burger menu not working in mobile view
Bifrost - Simple Portfolio WordPress Theme
Updated 3 weeks ago
4
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Ahmed Hasan
I would like a refund I bought kanik theme but its of no use for me please refund my money
Kanik - Minimal Digital Agency WordPress Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
If you have already decided not to use the Kanik, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free t ...
LB04
Formatting error
Construo - Construction and Business WordPress Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
We've already responded to your emails. Have you started uploading your content?
Feel free to ask for anything you need.
Kind Regards
TheGeekUnique
Header / Footer issues
Kanik - Minimal Digital Agency WordPress Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
ugedafita
license verification
Kanik - Minimal Digital Agency WordPress Theme
Updated September 12, 2025 at 12:23pm
13
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
Jean-Alexandre
Support Request – Menu, Sidebar Layout & Homepage Slider Issues
Otello - Personal Wordpress Blog and Magazine
Updated September 10, 2025 at 1:23pm
4
Most recent comment from Jean-Alexandre:Hi Thank you for your answer... Here's my credential :Site: https://travelwellnessconcierge.com/wp-adminUsername: travelwellnessconcierge Password: Travel2025@101