Public Tickets
Sohan
Error on whole theme
Ponte - Interior Design & Furniture WordPress Theme
Updated 2 weeks ago
18
Most recent comment from Neuron:Hi,
If you have already decided not to use the Ponte theme, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel ...
Lisa
wordpress critical error
Hikone - Minimal Portfolio WordPress Theme
Updated 2 weeks ago
3
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
shashahoe
Demo Importer Taking Long To Load
Zaan - Personal Lifestyle Blog and Magazine
Updated 2 weeks ago
17
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply,
Can you please take a look at the following article on how to use the Single Post template?
https://docs.neuronthemes.com/article/150-single-post
Feel free to ...
production563
No response
Nikaia - Minimal & Creative WordPress Theme
Updated 2 weeks ago
1
Most recent comment from production563:Hi I just need help because I do not have any response on the following ticket : Private Ticket #3815546Can you please take a look at it ? Thank You
BLEDDY81
Changing Headers
Construo - Construction and Business WordPress Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
Please take a look at the following article on how to use the display conditions for the header template.
https://docs.neuronthemes.com/article/142-conditions
Feel free to ask for anything you nee ...
BLEDDY81
Button issueClosed
Construo - Construction and Business WordPress Theme
Updated 3 weeks ago
3
Most recent comment from BLEDDY81:Sorry I was replying in another ticket there. You can close this ticket
Dave
I see no theme templates
Kanik - Minimal Digital Agency WordPress Theme
Updated 3 weeks ago
16
Most recent comment from Neuron:Hi,
The issue that you dont see the demo pages is that you're using an very old version of Elementor 3.8.1 which was released back in November 2022, and the theme is made with the latest version ...
patriciabonadia
Neuron Core plugin conflicts wit Elementor
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated 3 weeks ago
41
Most recent comment from Neuron:Hi,
Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.7
Neuron Core Plugin 1.3.2
You can update the theme dire ...
santoriniwed
posts
Amore - Elegant Wedding Photography Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New P ...
Gianmaria
The mobile hamburger menu has a problem. It doesn't appear full screen
Construo - Construction and Business WordPress Theme
Updated 3 weeks ago
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just fixed the issue, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
jcn1977
Projects Showcase Import Issue
Bifrost - Simple Portfolio WordPress Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
suzanka
Remove Linkable Category
Bifrost - Simple Portfolio WordPress Theme
Updated March 27, 2025 at 9:25pm
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
borghe78
VIDEO NOT DISPLAYED
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated March 27, 2025 at 1:31am
6
Most recent comment from Neuron:Hi,
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ...
Felipe
Issues with the installation
Floona - Minimal Photography Theme
Updated March 27, 2025 at 1:27am
2
Most recent comment from Neuron:Hi Felipe,
This happens because you've tried to install the whole theme package, you should extract the folder and install only the floona.zip.
For more, please take a look at the following artic ...
manager477
When I validate the licence key of the theme error comes
Kanik - Minimal Digital Agency WordPress Theme
Updated March 27, 2025 at 1:26am
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards