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Public Tickets

Isabella Unable to Access Purchase Code Activation PageClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 16, 2025 at 2:24pm   8 Most recent comment from Neuron:Hi Isabella, Thank you for the update. I’ve tried accessing the website from my side, but I’m currently seeing a “Restricted access” message, which prevents me from reaching the admin or front ... romanobstuder Home URL on bread crumbsClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 16, 2025 at 2:14pm   3 Most recent comment from Neuron:Hi, Please go to edit the breadcrumb widget and at the homepage URL, add the link to your homepage. https://prnt.sc/KV86N_rkqwd6 Feel free to ask for anything you need. Kind Regards sedlacekjan97 Error after demo loadingClosed   Orken - Consulting and Corporate WordPress Theme   Updated December 15, 2025 at 4:35pm   16 Most recent comment from sedlacekjan97:Hello, i do have the latest neuron builder plugin installed and these errors keep occuring. Even when stock installed with no other plugin except elementor and neuron builder how it is intended to be ... nateslaughter Murray Neuron Core/Theme BuilderClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 14, 2025 at 2:04pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards nateslaughter Murray Neuron Builder pluginClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 12, 2025 at 9:30am   3 Most recent comment from Neuron:Glad to know you solved it. You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Bui ... mllibre Lightbox in portolio galleryClosed   Otivar - Portfolio Theme for Creatives   Updated December 12, 2025 at 9:27am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Oxoigo Error Icon. Translation Blog and Figma.Closed   Nikaia - Minimal & Creative WordPress Theme   Updated December 8, 2025 at 9:34am   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. The Nikaia theme doesn’t control translation options inside posts. Those options come entirely from the multilingual plugi ... BlackPepperCyLtd Theme Installation ErrorClosed   Tenton - Complex & Single WordPress Property Theme   Updated December 8, 2025 at 9:16am   7 Most recent comment from Neuron:Hi, I've just checked your site, and everything's working as expected. You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anyth ... Hyeonjin Cho nothing happens on the menu icon (hamburger) on mobileClosed   Konference - Conference & Events Wordpress Theme   Updated December 3, 2025 at 2:51pm   12 Most recent comment from Neuron:Hi, We've just released a new update of the Neuron Builder plugin fixing the issue. As you can see in the plugin changelog, this was the issue: Fixed JavaScript error “Failed to execute ‘obse ... gguze error demo pagesClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated December 3, 2025 at 12:10pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... darpan Technical issues for home pageClosed   Orken - Consulting and Corporate WordPress Theme   Updated December 8, 2025 at 3:46am   4 Most recent comment from darpan:Hello Support, Could you please help with my last queries? Screenshot: https://prnt.sc/o3UuSSZiTfN4 Also, could you review this issue on our demo site and guide me on the correct steps to configure t ... Hyeonjin Cho Event List and blog post Not Visible when logging outClosed   Konference - Conference & Events Wordpress Theme   Updated December 2, 2025 at 8:22pm   11 Most recent comment from Neuron:Hi, Please check your other ticket; everything is working as expected now. Feel free to ask for anything you need. Kind Regards ugedafita portfolio slugClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 2, 2025 at 12:59pm   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards jessicaamen Remove publish date from a pageClosed   Crate - Minimalist WordPress Theme   Updated December 1, 2025 at 12:46am   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply; we were not working on the weekend. You can remove it by adding the following CSS at Appearance > Customize > Additional CSS. .blog .post .post-meta ul .date { ... yasmine Theme installation not working propperlyClosed   Lilium - Modern WooCommerce Theme   Updated November 27, 2025 at 11:17am   2 Most recent comment from Neuron:  Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards