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Public Tickets

adamz44 Weird White SPace - Cannot Remove - Below Home Page SLiders   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 1 week ago   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Royce Mobile menu error   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated 2 weeks ago   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Dave I see no theme templates   Kanik - Minimal Digital Agency WordPress Theme   Updated 2 weeks ago   32 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've just added the overlay menu, now you can edit it by going to the homepage > hover over the Edit with Elementor but ... LUIS Neuron Builder Does Not Update   Tampa - Minimal & Modern Portfolio WordPress Theme   Updated 2 weeks ago   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. A new update of the plugin will be released this week, and we will also fix this issue. Feel free to ask for anything you ne ... fasih91 Neuron Builder plugin not updating   AOi - Software & Technology Theme   Updated 2 weeks ago   4 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. A new update of the plugin will be released this week, and we will also fix this issue. Feel free to ask for anything you ne ... romanobstuder WooCommerce Error message   Kanik - Minimal Digital Agency WordPress Theme   Updated 2 weeks ago   4 Most recent comment from Neuron:Hi, I'm so sorry for the late reply. We missed your ticket somehow. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plug ... Leslie Demo Import/Neuron Library   Zaan - Personal Lifestyle Blog and Magazine   Updated 2 weeks ago   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards bumasknn Can't import demo dataClosed   Amina — Beauty and Skincare Shop   Updated 3 weeks ago   4 Most recent comment from Neuron:We've already done so. Kind Regards xlpixels6868 Vidoe instructions   Bifrost - Simple Portfolio WordPress Theme   Updated 3 weeks ago   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Bifrost Theme Setup: First of all, you need to be sure that you've installed and activated all the plugins that are req ... Sohan Error on whole theme   Ponte - Interior Design & Furniture WordPress Theme   Updated June 5, 2025 at 12:24am   24 Most recent comment from Neuron:Are you sure? The team told me they accepted it almost two weeks ago. Can you please attach a screenshot of your refund request? Kind Regards galerapublicidad New update Php 7.4.33   Arteon — Multi-Purpose WordPress Theme   Updated June 3, 2025 at 10:37pm   4 Most recent comment from Neuron:Hi, We've already tested the theme with the PHP 8.3.11 version, and it's fully compatible. Feel free to ask for anything you need. Kind Regards laurasolano Header is not working   Bifrost - Simple Portfolio WordPress Theme   Updated May 30, 2025 at 12:36am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Annariel Demo import   Minimo - Portfolio & Agency WordPress Themes   Updated May 28, 2025 at 10:56pm   19 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Nicolas Install Theme problem   Zaan - Personal Lifestyle Blog and Magazine   Updated May 27, 2025 at 12:40am   2 Most recent comment from Neuron:Hi, After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins. After ... Nicolas The templates are broken or completely missing   Kanik - Minimal Digital Agency WordPress Theme   Updated May 26, 2025 at 11:16am   3 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ...