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Public Tickets

Oxoigo Error Icon. Translation Blog and Figma.Closed   Nikaia - Minimal & Creative WordPress Theme   Updated December 8, 2025 at 9:34am   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. The Nikaia theme doesn’t control translation options inside posts. Those options come entirely from the multilingual plugi ... BlackPepperCyLtd Theme Installation ErrorClosed   Tenton - Complex & Single WordPress Property Theme   Updated December 8, 2025 at 9:16am   7 Most recent comment from Neuron:Hi, I've just checked your site, and everything's working as expected. You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anyth ... Hyeonjin Cho nothing happens on the menu icon (hamburger) on mobileClosed   Konference - Conference & Events Wordpress Theme   Updated December 3, 2025 at 2:51pm   12 Most recent comment from Neuron:Hi, We've just released a new update of the Neuron Builder plugin fixing the issue. As you can see in the plugin changelog, this was the issue: Fixed JavaScript error “Failed to execute ‘obse ... gguze error demo pagesClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated December 3, 2025 at 12:10pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... darpan Technical issues for home pageClosed   Orken - Consulting and Corporate WordPress Theme   Updated December 8, 2025 at 3:46am   4 Most recent comment from darpan:Hello Support, Could you please help with my last queries? Screenshot: https://prnt.sc/o3UuSSZiTfN4 Also, could you review this issue on our demo site and guide me on the correct steps to configure t ... Hyeonjin Cho Event List and blog post Not Visible when logging outClosed   Konference - Conference & Events Wordpress Theme   Updated December 2, 2025 at 8:22pm   11 Most recent comment from Neuron:Hi, Please check your other ticket; everything is working as expected now. Feel free to ask for anything you need. Kind Regards ugedafita portfolio slugClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 2, 2025 at 12:59pm   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards jessicaamen Remove publish date from a pageClosed   Crate - Minimalist WordPress Theme   Updated December 1, 2025 at 12:46am   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply; we were not working on the weekend. You can remove it by adding the following CSS at Appearance > Customize > Additional CSS. .blog .post .post-meta ul .date { ... yasmine Theme installation not working propperlyClosed   Lilium - Modern WooCommerce Theme   Updated November 27, 2025 at 11:17am   2 Most recent comment from Neuron:  Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards jellycode Pagination erroClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated November 26, 2025 at 2:36pm   6 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-bu ... forumcreative Critical ErrorClosed   Arteon — Multi-Purpose WordPress Theme   Updated November 24, 2025 at 2:32pm   5 Most recent comment from Neuron:I'll get an update from the dev team and get back to you ASAP. patrick4u56 Home header 'animated' images nog visibleClosed   Akko - Portfolio WordPress Theme   Updated November 23, 2025 at 4:29pm   8 Most recent comment from Neuron:Hi, We're sorry for the late reply, The dev team is working on a new update of the Neuron Builder plugin, and it will be released tomorrow (Monday). I'll let you know as soon as the update i ... Hyeonjin Cho four issues that need to be fixed as soon as possible.Closed   Konference - Conference & Events Wordpress Theme   Updated November 21, 2025 at 2:37pm   4 Most recent comment from Neuron:Hi, We're working on releasing version 1.2.0.0 of the plugin. I'll let you know as soon as the update is released. Feel free to ask for anything you need. Kind Regards organekauffmann package incompleteClosed   Akko - Portfolio WordPress Theme   Updated November 20, 2025 at 11:35pm   2 Most recent comment from Neuron:Hi, After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins. After ... Hyeonjin Cho “An error occurred” When Submitting Questionnaire FormClosed   Konference - Conference & Events Wordpress Theme   Updated November 19, 2025 at 3:00pm   4 Most recent comment from Neuron:Please check your other ticket.