Public Tickets
jellycode
Tooltop meta overlaping
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated 2 weeks ago
15
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
It was a CSS fix; you can find the code at Appearance > Customize > Additional CSS.
Feel free to ask for anything you need.
...
Hyeonjin Cho
how to edit schedule tab
Konference - Conference & Events Wordpress Theme
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
You can edit it by going to the Dashboard > Templates > Saved Templates and searching for the template that has that shortco ...
mushtuk
Critical Error When Activating WordPress Theme
Dendrite - Creative Portfolio Theme
Updated 3 weeks ago
16
Most recent comment from Neuron:Hi @mushtuk,
I've just uploaded the updated version of the Dendrite theme on your site and imported the demo, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regard ...
mytailorisrich
Ticket not attended toClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated 3 weeks ago
1
Most recent comment from mytailorisrich:My last reply to ticket 4506532 hasn't been answered since a week. Check it, please
changk3
Header menu was messed up by a plugin
Zaan - Personal Lifestyle Blog and Magazine
Updated 3 weeks ago
5
Most recent comment from Neuron:Hi,
Sorry for missing your ticket; somehow, it was marked as solved.
The login credentials aren't working, and I can't reset the password using the email. Can you please take a look at it?
F ...
mervezoe
Interactive post navigation
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated 3 weeks ago
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
crossman001
critcial error on site- disappeared
Dendrite - Creative Portfolio Theme
Updated 3 weeks ago
4
Most recent comment from crossman001:Also https://crossyfilms.com/index.php/portfolio/hayu/and https://crossyfilms.com/index.php/portfolio/cheerios-%e2%80%a2-o-is-for-oats/https://crossyfilms.com/index.php/portfolio/a/https://crossyfilm ...
noemi
Arrow to go TOP
Zaan - Personal Lifestyle Blog and Magazine
Updated 3 weeks ago
3
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
How to Add a “Back to Top” Arrow in Elementor:
Add an Icon:
Edit the page with Elementor.
Drag an Icon widget anywhe ...
mervezoe
Wordpress changes the template
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated 3 weeks ago
3
Most recent comment from Neuron:Hi,
Thanks for letting us know. The issue you’re describing (like the “I’m Groot” text and random changes) doesn’t come from the theme; it usually happens if the website has been hacked or a ...
noemi
Mobile menu not show
Zaan - Personal Lifestyle Blog and Magazine
Updated 3 weeks ago
7
Most recent comment from Neuron:The mobile menu icon and the pop-up were missing, so I've just added them.
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind ...
Inzate
Demo
Captura - Photography Portfolio WordPress Theme
Updated 3 weeks ago
3
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
arielquinzel
Shows that license is activated but its not
Zaan - Personal Lifestyle Blog and Magazine
Updated October 30, 2025 at 12:37am
5
Most recent comment from Neuron:Hi,
I've just checked your site and everything seems to be working as expected, do you still need help with anything?
You can take a look at the Documentation of the theme, and also at the Vid ...
forumcreative
Widgets not updating
Arteon — Multi-Purpose WordPress Theme
Updated October 27, 2025 at 10:48pm
17
Most recent comment from Neuron:Hi,
I'm so sorry for missing your ticket.
I've raised this to the dev team to check the Arteon theme's updates and will get back to you as soon as I have any updates.
Feel free to ask f ...
zaydiamine
Portfoilio - Next project CTA
Otivar - Portfolio Theme for Creatives
Updated October 24, 2025 at 2:37pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
GPalka
Portfolio posts not appearing
Kanik - Minimal Digital Agency WordPress Theme
Updated October 24, 2025 at 2:37pm
2
Most recent comment from Neuron:Hi,
Very glad to know that you managed to solve the issue.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know a ...