Public Tickets
Wilhelmusvlug
re-installing Dendrite after new web host
Dendrite - Creative Portfolio Theme
Updated 2 weeks ago
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please install the Redux Framework plugin, it will solve the issue.
- https://wordpress.org/plugins/redux-framework ...
adamz44
Weird White SPace - Cannot Remove - Below Home Page SLiders
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated 3 weeks ago
9
Most recent comment from Neuron:Hi JennaKerr,
Please reach us at [email protected], and we'll help you from there.
Feel free to ask for anything you need.
Kind Regards
mervezoe
Dropdown menu
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated 3 weeks ago
4
Most recent comment from mervezoe:Hi there, I replied to all the tickets privately due to the sensitive nature of the passwords. I hope you'll still see the replies.
swissoz8y
Missing Title and Description for Some Listed Content Items
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated 3 weeks ago
4
Most recent comment from Neuron:Hi,
The Masonry layout sometimes appeared distorted when the page first loaded. This happened because the browser didn’t always recalculate the positions of the elements after all images and content ...
Jean-Alexandre
Support Request – Menu, Sidebar Layout & Homepage Slider Issues
Otello - Personal Wordpress Blog and Magazine
Updated 3 weeks ago
3
Most recent comment from Neuron:Hi,
I am really sorry for the late reply, somehow we've missed your ticket.
It seems that there are some issues with the demo importer, some parts of the demo have failed to import, so can you pl ...
Claude
Problem purchase code
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply; somehow, we missed your ticket.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anyth ...
arcevg
Demo Import Fails
Zaan - Personal Lifestyle Blog and Magazine
Updated 3 weeks ago
7
Most recent comment from Neuron:Hi,
Sorry for the late reply,
Can you please check the WP-Admin? It's not working.
Feel free to ask for anything you need.
Kind Regards
Jeremy Huen
Cannot Register the license
Gega - Illustration & Artist Portfolio Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to a ...
DylannG
NO SE IMPORTA LA PLANTILLA
Merope - Photography WordPress Theme
Updated 3 weeks ago
2
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fil ...
mama07
License verification
Kanik - Minimal Digital Agency WordPress Theme
Updated August 13, 2025 at 12:33pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
mytailorisrich
License Verification
Kanik - Minimal Digital Agency WordPress Theme
Updated August 11, 2025 at 1:01am
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
WildAsTheWind
WooCommerce compatibility
Amina — Beauty and Skincare Shop
Updated August 10, 2025 at 11:26am
5
Most recent comment from WildAsTheWind:Thank you for your email. I responded, using the email you provided, last week.Looking forward to your response.
Robert Krasnansky
Fehler im Header: fehlende Navigation und Buttons bei Minimo Theme
Minimo - Portfolio & Agency WordPress Themes
Updated August 8, 2025 at 2:36pm
4
Most recent comment from Neuron:Hi Robert,
Can you please create a user for me with the following email: [email protected], so I can log into your site and check the issues?
Feel free to ask for anything you need.
Kind Regards
Aaron Haro
I'm trying to get case study pages to apply to singles (portfolio)
Nikaia - Minimal & Creative WordPress Theme
Updated August 6, 2025 at 12:27pm
2
Most recent comment from Neuron:Hi Aaron,
Sorry for the late reply,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
bumasknn
website keep crashing due to neuron builder
Amina — Beauty and Skincare Shop
Updated August 6, 2025 at 12:12pm
4
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply,
We've released a new version of the Neuron Builder plugin recently, version 1.1.0.2
I've attached the latest version of the Neuron Builder plugin,� ...