Public Tickets
arielquinzel
Shows that license is activated but its notClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated October 30, 2025 at 12:37am
5
Most recent comment from Neuron:Hi,
I've just checked your site and everything seems to be working as expected, do you still need help with anything?
You can take a look at the Documentation of the theme, and also at the Vid ...
forumcreative
Widgets not updatingClosed
Arteon — Multi-Purpose WordPress Theme
Updated October 27, 2025 at 10:48pm
17
Most recent comment from Neuron:Hi,
I'm so sorry for missing your ticket.
I've raised this to the dev team to check the Arteon theme's updates and will get back to you as soon as I have any updates.
Feel free to ask f ...
zaydiamine
Portfoilio - Next project CTAClosed
Otivar - Portfolio Theme for Creatives
Updated October 24, 2025 at 2:37pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
GPalka
Portfolio posts not appearingClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated October 24, 2025 at 2:37pm
2
Most recent comment from Neuron:Hi,
Very glad to know that you managed to solve the issue.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know a ...
Sergio
Error with license activationClosed
Ginea - Modern WooCommerce Theme
Updated October 24, 2025 at 2:36pm
2
Most recent comment from Neuron:Hi Sergio,
From the screenshot you attached, the license seems to be activated, so you're good to go.
Feel free to ask for anything you need.
Kind Regards
romanobstuder
Warning...Closed
Kanik - Minimal Digital Agency WordPress Theme
Updated October 23, 2025 at 9:19am
12
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
Saoudinnfau
Unable to import demoClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 22, 2025 at 10:17pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
forumcreative
WidgetsClosed
Arteon — Multi-Purpose WordPress Theme
Updated October 20, 2025 at 11:06am
1
Most recent comment from forumcreative:Further to my previous ticket, just checking it's not been forgotten. The Widget for Footer Sidebar 1 has been updated but the updated text is not displaying on the live site. Elementor plugin is ...
zaydiamine
Dark ModeClosed
Otivar - Portfolio Theme for Creatives
Updated October 20, 2025 at 12:36am
4
Most recent comment from Neuron:You're welcome anytime.
Vipul Pore
Icon not showingClosed
Amina — Beauty and Skincare Shop
Updated October 20, 2025 at 12:10am
8
Most recent comment from Neuron:Hi Vipul,
I am very sorry for the late reply; we were not working on the weekend.
I can see the icons all over your site. Can you please make sure to clear your browser cache?
https://prnt.sc/t62xr5c2 ...
Lucia
theme installClosed
Lilium - Modern WooCommerce Theme
Updated October 19, 2025 at 11:45pm
2
Most recent comment from Neuron:Hi,
At the demo importer, you'll see only the Main Demo, that's because all of the Lilium demo pages are grouped in the Main Demo that you can import. From the screenshot you've attache ...
Hamid Ul Bari
Installation taking too much timeClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 18, 2025 at 7:22am
6
Most recent comment from Hamid Ul Bari:https://interfuel.qa/interprogetti/wp-adminuser: adminpass: Hamid@123plz check only the header, it's not going to be sticky, and remaining leave it
mytailorisrich
Home from theme not workingClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated October 16, 2025 at 1:12pm
11
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
WildAsTheWind
showing coupon input field by default not hiddenClosed
Amina — Beauty and Skincare Shop
Updated October 17, 2025 at 9:37am
4
Most recent comment from WildAsTheWind:Hi any update on this?
sewerynjaromin
DEMO NOT WORKINGClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated October 15, 2025 at 2:29pm
12
Most recent comment from Neuron:Sorry, as all emails were in the spam folder, I just checked them now.
Your user has been deleted when I reset your site. Please log in to your site via the user you created for me and add yourself ba ...