Public Tickets
Gosia
The icons didn't importClosed
Ellada - Elegant Photography Theme
Updated December 9, 2024 at 1:52pm
7
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
kuffajans
i cant import demoClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 9, 2024 at 12:04pm
5
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just fixed the demo importer on your site, can you please take a look at it?
Feel free to ask for anything you nee ...
jemima20
How do I edit a blog post template?Closed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 6, 2024 at 10:36pm
13
Most recent comment from Neuron:Hi,
I went to your site and imported the blog posts, but I can see that you've removed the Ponte theme, can you please re-install it and the Neuron Builder plugin, so I can proceed with the work? ...
lison
INSTALLATION THEME ERROR ON ALL PAGESClosed
Akko - Portfolio WordPress Theme
Updated December 6, 2024 at 9:43pm
8
Most recent comment from Neuron:Hi,
We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we ...
viollazyanina
How to restore slider animationClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 6, 2024 at 5:49pm
11
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
Eshter
I can't install the latest updateClosed
Arteon — Multi-Purpose WordPress Theme
Updated December 6, 2024 at 3:03pm
6
Most recent comment from Neuron:Hi Eshter,
I've just updated the Arteon theme on your site, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
kmounas
Library doesn't contain any templatesClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated December 6, 2024 at 2:30pm
2
Most recent comment from Neuron:Hi,
Can you please check the article below, also make sure that you're connected to the library.
- https://elementor.com/help/the-template-library-is-empty/
Feel free to ask for anything you n ...
ranaankush
Data Importor IssueClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 6, 2024 at 12:58pm
14
Most recent comment from Neuron:Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you� ...
abdessamadazil
I can't import demoClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 5, 2024 at 10:14pm
12
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need.
Kind Regards
taggart2
Process RefundClosed
Captura - Photography Portfolio WordPress Theme
Updated December 5, 2024 at 4:43pm
2
Most recent comment from Neuron:Hi @taggart2,
The team has just accepted the refunds, hope in the future our paths will cross again, and we're sorry for your experience.
Warmest Regards,NeuronThemes.
SecureENT
Importing this template to wordpressClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 4, 2024 at 10:53pm
21
Most recent comment from Neuron:Hi,
I've just fixed the issue on the EVENTS 2025 page, an you kindly check it?
Feel free to ask for anything you need.
Kind Regards
taggart2
Demo Import Not WorkingClosed
Captura - Photography Portfolio WordPress Theme
Updated December 4, 2024 at 10:37pm
3
Most recent comment from Neuron:Hi,
I can't reach the login page, can you please take a look at it?
https://ibb.co/rpwgTLX
Feel free to ask for anything you need.
Kind Regards
production563
Affichage menu de navigationClosed
Nikaia - Minimal & Creative WordPress Theme
Updated December 4, 2024 at 10:34pm
15
Most recent comment from Neuron:Hi,
When you switch your WordPress site from the temporary domain to your real domain, the internal links can still work if we handle the migration properly. Here’s how we’ll ensure everything tra ...
Alex Tala
WP Form IssueClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated December 4, 2024 at 2:50pm
3
Most recent comment from Alex Tala:Yes, sure. Thank you
suzanka
Portfolio Footer (Back to Portfolio)Closed
Bifrost - Simple Portfolio WordPress Theme
Updated 3 weeks ago
7
Most recent comment from suzanka:Hello! Please reopen this ticket.The back to Portfolio is not showing on many portfolio items. Please i need this to work. I appreciate your help.