Public Tickets
Jeremy Huen
Cannot Register the license
Gega - Illustration & Artist Portfolio Theme
Updated August 17, 2025 at 11:46pm
2
Most recent comment from Neuron:
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to a ...
DylannG
NO SE IMPORTA LA PLANTILLA
Merope - Photography WordPress Theme
Updated August 14, 2025 at 2:28pm
2
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fil ...
mama07
License verification
Kanik - Minimal Digital Agency WordPress Theme
Updated August 13, 2025 at 12:33pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
WildAsTheWind
WooCommerce compatibility
Amina — Beauty and Skincare Shop
Updated August 10, 2025 at 11:26am
5
Most recent comment from WildAsTheWind:Thank you for your email. I responded, using the email you provided, last week.Looking forward to your response.
Robert Krasnansky
Fehler im Header: fehlende Navigation und Buttons bei Minimo ThemeClosed
Minimo - Portfolio & Agency WordPress Themes
Updated August 8, 2025 at 2:36pm
4
Most recent comment from Neuron:Hi Robert,
Can you please create a user for me with the following email: [email protected], so I can log into your site and check the issues?
Feel free to ask for anything you need.
Kind Regards
Aaron Haro
I'm trying to get case study pages to apply to singles (portfolio)Closed
Nikaia - Minimal & Creative WordPress Theme
Updated August 6, 2025 at 12:27pm
2
Most recent comment from Neuron:Hi Aaron,
Sorry for the late reply,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
bumasknn
website keep crashing due to neuron builderClosed
Amina — Beauty and Skincare Shop
Updated August 6, 2025 at 12:12pm
4
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply,
We've released a new version of the Neuron Builder plugin recently, version 1.1.0.2
I've attached the latest version of the Neuron Builder plugin,� ...
Liane Agbi
Website Crashing due to Neuron BuilderClosed
Lilium - Modern WooCommerce Theme
Updated August 6, 2025 at 12:11pm
7
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply,
We've released a new version of the Neuron Builder plugin recently, version 1.1.0.2
I've attached the latest version of the Neuron Builder plugin,� ...
rshaffaf
mobile display issuesClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated August 6, 2025 at 12:08pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
oettammll01
License verification not working – no response after submitting tokenClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated August 6, 2025 at 11:51am
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
gmaccioni0808
Cant import demoClosed
Amina — Beauty and Skincare Shop
Updated August 6, 2025 at 11:41am
2
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fil ...
swissoz8y
atal Error from Neuron Builder Plugin – WP_Error Used as ArrayClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated August 5, 2025 at 10:33am
4
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
laflorinatablog
Missing 'neuron-core.zip'Closed
Zaan - Personal Lifestyle Blog and Magazine
Updated August 3, 2025 at 11:29pm
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
Asad
theme not activating, and i cant import demo contentClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated August 3, 2025 at 11:25pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's ...
minuetmedia
Installation IssueClosed
Construo - Construction and Business WordPress Theme
Updated July 28, 2025 at 11:29pm
7
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply, somehow we missed your ticket.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anythi ...