Public Tickets
Victor Bodart
I can't edit the portfolio margins
Proton - Minimal Portfolio Theme
Updated June 25, 2025 at 12:07pm
4
Most recent comment from Neuron:Hi Victor,
Sorry for the late reply, somehow the ticket was marked as solved.
Can you please take a look at the theme documentation, you'll find anything you need to know on working with the Prot ...
hieu169
Editing Blog page
Zaan - Personal Lifestyle Blog and Magazine
Updated June 25, 2025 at 11:31am
6
Most recent comment from Neuron:Hi,
As for the blog page issue, I've fixed it by going to Dashboard > Settings > Reading, and selecting the page as the blog page.
https://prnt.sc/PdRvOIuCQ0pR
I've just fixed the icons issu ...
maribelm2
License problem
Cenes - Jewelry WordPress Store Theme
Updated June 25, 2025 at 11:21am
6
Most recent comment from Neuron:Hi,
I saw that you were not using the latest version of the Neuron Builder plugin, so I've just updated the plugin by going to Dashboard > Plugins, and then I imported the Cenes demo data. Can yo ...
Daniel
Compatibility with WordPress 6.8.x and Upcoming Theme Updates
Ponte - Interior Design & Furniture WordPress Theme
Updated June 25, 2025 at 10:59am
15
Most recent comment from Neuron:Hi Daniel,
I've attached all the Ponte demo slider revolution templates, please find them below.
https://we.tl/t-tXtoRG8FC4
Feel free to ask for anything you need.
Kind Regards
mauroing
Menu problem
Zaan - Personal Lifestyle Blog and Magazine
Updated June 25, 2025 at 10:52am
4
Most recent comment from Neuron:Hi,
There was some CSS that was causing this issue, making the parent menu item unclicakble, so I've just fixed it, can you please check your site now?
Feel free to ask for anything you need.
Kin ...
valerio
Can activate the license
Zaan - Personal Lifestyle Blog and Magazine
Updated June 23, 2025 at 1:23am
7
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate ...
romanobstuder
Warning on front page
Kanik - Minimal Digital Agency WordPress Theme
Updated June 23, 2025 at 1:09am
5
Most recent comment from Neuron:Very glad to know you found a solution.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with t ...
afirmalx
Can't change conditions
Ponte - Interior Design & Furniture WordPress Theme
Updated June 23, 2025 at 1:08am
7
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I can't reach your site. Can you please take a look at it?
https://prnt.sc/Iu6YjozonXBF
Feel free to ask for anything y ...
Royce
Mobile menu error
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated June 20, 2025 at 12:26am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Dave
I see no theme templates
Kanik - Minimal Digital Agency WordPress Theme
Updated June 17, 2025 at 12:55am
32
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just added the overlay menu, now you can edit it by going to the homepage > hover over the Edit with Elementor but ...
LUIS
Neuron Builder Does Not Update
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated June 17, 2025 at 12:41am
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
A new update of the plugin will be released this week, and we will also fix this issue.
Feel free to ask for anything you ne ...
fasih91
Neuron Builder plugin not updating
AOi - Software & Technology Theme
Updated June 17, 2025 at 12:41am
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
A new update of the plugin will be released this week, and we will also fix this issue.
Feel free to ask for anything you ne ...
romanobstuder
WooCommerce Error message
Kanik - Minimal Digital Agency WordPress Theme
Updated June 16, 2025 at 11:59pm
4
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply. We missed your ticket somehow.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plug ...
Leslie
Demo Import/Neuron Library
Zaan - Personal Lifestyle Blog and Magazine
Updated June 16, 2025 at 10:01am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
bumasknn
Can't import demo dataClosed
Amina — Beauty and Skincare Shop
Updated June 13, 2025 at 1:01am
4
Most recent comment from Neuron:We've already done so.
Kind Regards