Public Tickets
xlpixels6868
Vidoe instructionsClosed
Bifrost - Simple Portfolio WordPress Theme
Updated June 9, 2025 at 1:02am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Bifrost Theme Setup:
First of all, you need to be sure that you've installed and activated all the plugins that are req ...
Sohan
Error on whole themeClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 5, 2025 at 12:24am
24
Most recent comment from Neuron:Are you sure? The team told me they accepted it almost two weeks ago.
Can you please attach a screenshot of your refund request?
Kind Regards
galerapublicidad
New update Php 7.4.33Closed
Arteon — Multi-Purpose WordPress Theme
Updated June 3, 2025 at 10:37pm
4
Most recent comment from Neuron:Hi,
We've already tested the theme with the PHP 8.3.11 version, and it's fully compatible.
Feel free to ask for anything you need.
Kind Regards
laurasolano
Header is not workingClosed
Bifrost - Simple Portfolio WordPress Theme
Updated May 30, 2025 at 12:36am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Nicolas
Install Theme problemClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated May 27, 2025 at 12:40am
2
Most recent comment from Neuron:Hi,
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
After ...
Nicolas
The templates are broken or completely missingClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated May 26, 2025 at 11:16am
3
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
akb14
Refund/Malicious CodeClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated May 25, 2025 at 6:41pm
1
Most recent comment from akb14:I want a refund on this product. I purchased this theme and installed it two ago with issues and contacted support right away. However, due to the coding on this theme Siteground has shutdown my websi ...
hunsclub
I can't see the menu on my mobileClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated May 25, 2025 at 10:35pm
3
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just fixed the header issue, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regar ...
Saoudinnfau
Unable to import demoClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated May 21, 2025 at 1:56pm
6
Most recent comment from Neuron:Hi,
I do really apologize for missing your ticket for this long. This is not the support we aim to provide to our clients, and we're really sorry for this, but somehow the ticket was marked as so ...
SecureENT
scrolling text on landing pageClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated May 20, 2025 at 12:29am
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just checked it again, also in other devices in my office and the scrolling text looks as excepted.
Can you please ...
marcelmplasse
InstallationClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated May 20, 2025 at 12:25am
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
remireguin
MenusClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated May 20, 2025 at 12:09am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
blackspirit
Activation issueClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated May 19, 2025 at 3:30pm
13
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
Voß
Backround ImageClosed
Merope - Photography WordPress Theme
Updated May 19, 2025 at 2:40pm
2
Most recent comment from Neuron:Hi,
You can change it by editing the portfolio item on the dashboard > right sidebar > hero image.
https://prnt.sc/J8UB-X_XjqHF
Feel free to ask for anything you need.
Kind Regards
Nick
Broken ThemeClosed
Captura - Photography Portfolio WordPress Theme
Updated May 18, 2025 at 10:19pm
9
Most recent comment from Neuron:Hi Nick,
I am very sorry for the late reply, we were not working on the weekend.
I've just reset your site and re-imported the demo data, and I've also made sure that everything is working a ...