Public Tickets
jimbodlrg
License Verification Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme.
Kanik - Minimal Digital Agency WordPress Theme
Updated September 29, 2025 at 10:29pm
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Željko
social share instagramClosed
Centaurus - Creative Multipurpose WordPress Theme
Updated September 23, 2025 at 7:12pm
7
Most recent comment from Neuron:You're welcome :)
muratileri55
Failed to importClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated September 23, 2025 at 11:05am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
We can import the demo with the images included on your site, however, you do not have the right to use the photos included ...
mervezoe
Archive blog templateClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated September 17, 2025 at 1:56pm
6
Most recent comment from mervezoe:Thanks a lot.
mervezoe
Interactive postsClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated September 17, 2025 at 1:53pm
6
Most recent comment from mervezoe:This helped a lot. Thanks
CSmotionUK
Burger menu not working in mobile viewClosed
Bifrost - Simple Portfolio WordPress Theme
Updated September 16, 2025 at 7:04pm
4
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Ahmed Hasan
I would like a refund I bought kanik theme but its of no use for me please refund my moneyClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated September 16, 2025 at 11:19am
2
Most recent comment from Neuron:Hi,
If you have already decided not to use the Kanik, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free t ...
LB04
Formatting errorClosed
Construo - Construction and Business WordPress Theme
Updated September 16, 2025 at 11:10am
2
Most recent comment from Neuron:Hi,
We've already responded to your emails. Have you started uploading your content?
Feel free to ask for anything you need.
Kind Regards
TheGeekUnique
Header / Footer issuesClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated September 16, 2025 at 11:05am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
ugedafita
license verificationClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated September 12, 2025 at 12:23pm
13
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
Jean-Alexandre
Support Request – Menu, Sidebar Layout & Homepage Slider IssuesClosed
Otello - Personal Wordpress Blog and Magazine
Updated September 10, 2025 at 1:23pm
4
Most recent comment from Jean-Alexandre:Hi Thank you for your answer... Here's my credential :Site: https://travelwellnessconcierge.com/wp-adminUsername: travelwellnessconcierge Password: Travel2025@101
sussesj1
theme install issueClosed
Akko - Portfolio WordPress Theme
Updated September 9, 2025 at 4:31pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Costin
Neuron ActivationClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated September 9, 2025 at 4:30pm
3
Most recent comment from Neuron:Hi,
I am very sorry for the late reply; we were not working on the weekend.
Very glad to know you found the solution. If you still need help with anything else, please let us know.
Feel free to ask fo ...
zaydiamine
password-protected portfolioClosed
Otivar - Portfolio Theme for Creatives
Updated September 4, 2025 at 11:43pm
6
Most recent comment from Neuron:Hi,
I suggest you use the following plugin.
https://wordpress.org/plugins/password-protect-page/?utm_source=chatgpt.com
Feel free to ask for anything you need.
Kind Regards
changk3
installation of demo pagesClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated September 4, 2025 at 8:11am
14
Most recent comment from JennaKerr:I have reached out on the email provided but have not received a response to the issue in 10 days. Please can you come back to me - I have followed up via email.