Public Tickets
Vermouth
Comments RedirectionClosed
Otello - Personal Wordpress Blog and Magazine
Updated March 11, 2025 at 1:53am
2
Most recent comment from Neuron:Hi @Vermouth,
We're really sorry for the late reply, somehow we didn't receive your ticket in the opened ticket tab.
Have you managed to solve, if not please provide me with your wp-admin, I ...
kdsstaff001
Portfolio not showing...Closed
Akko - Portfolio WordPress Theme
Updated March 10, 2025 at 2:48pm
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
evolver369
Neuron core plugin compatibilityClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated March 10, 2025 at 12:43am
8
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just fixed the issue by updating the Neuron Core plugin to the latest version, can you please take a look at it?
F ...
ATKHoldings
Burger menu full screenClosed
Konference - Conference & Events Wordpress Theme
Updated March 7, 2025 at 11:15pm
8
Most recent comment from Neuron:Hi,
The mobile menu issue seems to be solved, the hamburger icon is opening the overlay menu template, can you confirm?
feel free to ask for anything you need.
Kind Regards
Sue Dhillon
Theme - SetupClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated March 7, 2025 at 11:06pm
6
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
BillyArsenis
Please answer the ticket 3812560Closed
Cenes - Jewelry WordPress Store Theme
Updated March 7, 2025 at 2:00am
2
Most recent comment from Neuron:Hi,
We've just responded to it.
Kind Regards
mammamiya
dots in the footer menuClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated March 5, 2025 at 3:36pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Arjan
Activate visual composerClosed
Proton - Minimal Portfolio Theme
Updated March 5, 2025 at 2:59am
2
Most recent comment from Neuron:Hi Arjan,
The theme includes Visual Composer (now WPBakery Page Builder) as a bundled plugin, meaning you can use it without purchasing a separate license. However, since it's bundled, you won’ ...
bridgewatergatesg
Unable to activate licenseClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated March 5, 2025 at 2:33am
10
Most recent comment from Neuron:Hi,
I've just fixed the mobile menu issue, please take a look at it.
As for that critical error, I've just checked your site but couldn't find it, are you still facing it?
Feel free to ...
santoriniwed
Demo ImportClosed
Amore - Elegant Wedding Photography Theme
Updated March 4, 2025 at 12:14pm
2
Most recent comment from Neuron:Hi,
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
After ...
deadelia
Horizontal scroll issue due to sliders on mobile?Closed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated March 3, 2025 at 12:56pm
6
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
patriciabonadia
Footer: how to edit the Arkhitekton template?Closed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated March 3, 2025 at 12:44am
2
Most recent comment from Neuron:Hi,
Sorry for missing your ticket.
To edit the footer widget, please go to Dashboard > Appearance > Widgets > Footer Widget 3 and check the shortcode, then go to the Dashboard > Templates > Saved Temp ...
production563
mobile menuClosed
Nikaia - Minimal & Creative WordPress Theme
Updated March 2, 2025 at 12:42am
21
Most recent comment from Neuron:Hi,
We've just responded to your ticket and solved the issue.
Feel free to ask for anything you need.
Kind Regards
David
Search widget finds nothingClosed
Crate - Minimalist WordPress Theme
Updated February 27, 2025 at 10:46pm
4
Most recent comment from Neuron:Please check your other ticket.
Matthew Derman
Theme setup failsClosed
Nikaia - Minimal & Creative WordPress Theme
Updated February 27, 2025 at 9:57pm
6
Most recent comment from Neuron:Hi,
Sorry for the late reply, your ticket was marked as solved.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you ne ...