Public Tickets
christopheberth
Archive URLClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated April 28, 2025 at 1:36pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please go to Dashboard > Neuron > Settings > Portfolio and disable the archive? It will solve the issue.
https://prn ...
Pius
Demo import taking forever, please help fix urgentlyClosed
Ginea - Modern WooCommerce Theme
Updated April 23, 2025 at 11:42pm
7
Most recent comment from Neuron:Hi,
Sorry for the late reply,
It seems that the new login details you sent aren't registered on your site. Can you please check it as it's not working.
Feel free to ask for anything you need ...
Stanislav
Deactyvate Purchase codesClosed
Cenes - Jewelry WordPress Store Theme
Updated April 23, 2025 at 11:32pm
2
Most recent comment from Neuron:
Hi,
Sorry for the late reply
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
fasih91
Theme layout messed upClosed
AOi - Software & Technology Theme
Updated April 23, 2025 at 10:22am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
saurabhd
Stripe not working on checkoutClosed
Amina — Beauty and Skincare Shop
Updated April 17, 2025 at 9:18pm
2
Most recent comment from Neuron:Hi,
Sorry for the late reply,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
shashahoe
Single PostClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated April 13, 2025 at 9:57pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
You can find all the blog post layouts by going to Dashboard > Posts.
You can also check the following article on how to use ...
ttandem_com
WooComerce HPOS CompatibilityClosed
Amina — Beauty and Skincare Shop
Updated April 11, 2025 at 9:27am
2
Most recent comment from Neuron:Hi,
We'll test the plugin in the coming days and get back to you with a response.
Feel free to ask for anything you need.
Kind Regards
Cliccalinca
Theme MalfunctionClosed
Merope - Photography WordPress Theme
Updated April 10, 2025 at 10:13am
6
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
mendelsongill
Demo Import StuckClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated April 9, 2025 at 9:47pm
5
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply,
I've just fixed the demo importer issue, can you please check your site now?
Feel free to ask for anything you need.
Kind Regards
Lisa
wordpress critical errorClosed
Hikone - Minimal Portfolio WordPress Theme
Updated April 9, 2025 at 11:13am
3
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
shashahoe
Demo Importer Taking Long To LoadClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated April 9, 2025 at 10:26am
17
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply,
Can you please take a look at the following article on how to use the Single Post template?
https://docs.neuronthemes.com/article/150-single-post
Feel free to ...
production563
No responseClosed
Nikaia - Minimal & Creative WordPress Theme
Updated April 9, 2025 at 9:26am
1
Most recent comment from production563:Hi I just need help because I do not have any response on the following ticket : Private Ticket #3815546Can you please take a look at it ? Thank You
BLEDDY81
Changing HeadersClosed
Construo - Construction and Business WordPress Theme
Updated April 4, 2025 at 6:50am
2
Most recent comment from Neuron:Hi,
Please take a look at the following article on how to use the display conditions for the header template.
https://docs.neuronthemes.com/article/142-conditions
Feel free to ask for anything you nee ...
BLEDDY81
Button issueClosed
Construo - Construction and Business WordPress Theme
Updated April 4, 2025 at 6:37am
3
Most recent comment from BLEDDY81:Sorry I was replying in another ticket there. You can close this ticket
patriciabonadia
Neuron Core plugin conflicts wit ElementorClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated April 1, 2025 at 8:02pm
41
Most recent comment from Neuron:Hi,
Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.7
Neuron Core Plugin 1.3.2
You can update the theme dire ...