Public Tickets
oettammll01
License verification not working – no response after submitting tokenClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated August 6, 2025 at 11:51am
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
gmaccioni0808
Cant import demoClosed
Amina — Beauty and Skincare Shop
Updated August 6, 2025 at 11:41am
2
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fil ...
swissoz8y
atal Error from Neuron Builder Plugin – WP_Error Used as ArrayClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated August 5, 2025 at 10:33am
4
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
laflorinatablog
Missing 'neuron-core.zip'Closed
Zaan - Personal Lifestyle Blog and Magazine
Updated August 3, 2025 at 11:29pm
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
Asad
theme not activating, and i cant import demo contentClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated August 3, 2025 at 11:25pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's ...
minuetmedia
Installation IssueClosed
Construo - Construction and Business WordPress Theme
Updated July 28, 2025 at 11:29pm
7
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply, somehow we missed your ticket.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anythi ...
Aaron Haro
Activating Neuron theme with API key not workingClosed
Nikaia - Minimal & Creative WordPress Theme
Updated July 24, 2025 at 1:04am
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
Jean-Baptiste
Display problemClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated July 23, 2025 at 1:08am
5
Most recent comment from Neuron:Hi Jean,
Sorry for the late reply,
I've just fixed the issues. Please check your site now.
Feel free to ask for anything you need.
Kind Regards
Valentin
Woo commerce Theme Bifrost contains outdated copiesClosed
Bifrost - Simple Portfolio WordPress Theme
Updated July 23, 2025 at 1:05am
10
Most recent comment from Neuron:Hi Valentin,
I can see that the whole Bifrost demo is on your site. Can you confirm?
https://prnt.sc/HBfcgtTTBVtR
If you like our theme or the support, please leave us a rate of 5 stars at ThemeFores ...
studiobergstrom
Multiple issues with the Captura themeClosed
Captura - Photography Portfolio WordPress Theme
Updated July 18, 2025 at 3:56pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
mervezoe
Post ExcerptClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated July 17, 2025 at 3:52pm
5
Most recent comment from mervezoe:Hi,I was able to choose the portfolio category as an excerpt before. After I changed the template, I was unable to select any category. Do you know how I can do that?Thanks!
Leonard
pagesClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated July 17, 2025 at 7:14am
7
Most recent comment from Leonard:Of course you don't answer. It's been almost 2 weeks since I bought the theme for the site and you've only helped me with one simple problem. About what's more important, the artic ...
Thaniapeck
I downloaded the wordpress theme and I'm having an issue with this theme. Neuron shows up in the side bar but zaan doesn't none of the pictures loaded in my media. If this doesn't work I may need to get a refund. It doesn't look how it's advertised.Closed
Zaan - Personal Lifestyle Blog and Magazine
Updated July 13, 2025 at 11:16pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
bumasknn
woopayments not completely workingClosed
Amina — Beauty and Skincare Shop
Updated July 13, 2025 at 10:50pm
20
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.
Kind Regards
Metin
Adding Image to Home PageClosed
Centaurus - Creative Multipurpose WordPress Theme
Updated July 12, 2025 at 2:48pm
1
Most recent comment from Metin:I have 3 images that revolve on my main home page (Wordpress).I want to add a 4th image, but can't remember where to insert the image (that's already on my image library).