Public Tickets
Robert Krasnansky
Fehler im Header: fehlende Navigation und Buttons bei Minimo ThemeClosed
Minimo - Portfolio & Agency WordPress Themes
Updated August 8, 2025 at 2:36pm
4
Most recent comment from Neuron:Hi Robert,
Can you please create a user for me with the following email: [email protected], so I can log into your site and check the issues?
Feel free to ask for anything you need.
Kind Regards
Aaron Haro
I'm trying to get case study pages to apply to singles (portfolio)Closed
Nikaia - Minimal & Creative WordPress Theme
Updated August 6, 2025 at 12:27pm
2
Most recent comment from Neuron:Hi Aaron,
Sorry for the late reply,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
bumasknn
website keep crashing due to neuron builderClosed
Amina — Beauty and Skincare Shop
Updated August 6, 2025 at 12:12pm
4
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply,
We've released a new version of the Neuron Builder plugin recently, version 1.1.0.2
I've attached the latest version of the Neuron Builder plugin,� ...
Liane Agbi
Website Crashing due to Neuron BuilderClosed
Lilium - Modern WooCommerce Theme
Updated August 6, 2025 at 12:11pm
7
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply,
We've released a new version of the Neuron Builder plugin recently, version 1.1.0.2
I've attached the latest version of the Neuron Builder plugin,� ...
rshaffaf
mobile display issuesClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated August 6, 2025 at 12:08pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
oettammll01
License verification not working – no response after submitting tokenClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated August 6, 2025 at 11:51am
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
gmaccioni0808
Cant import demoClosed
Amina — Beauty and Skincare Shop
Updated August 6, 2025 at 11:41am
2
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fil ...
swissoz8y
atal Error from Neuron Builder Plugin – WP_Error Used as ArrayClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated August 5, 2025 at 10:33am
4
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
laflorinatablog
Missing 'neuron-core.zip'Closed
Zaan - Personal Lifestyle Blog and Magazine
Updated August 3, 2025 at 11:29pm
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
Asad
theme not activating, and i cant import demo contentClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated August 3, 2025 at 11:25pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's ...
minuetmedia
Installation IssueClosed
Construo - Construction and Business WordPress Theme
Updated July 28, 2025 at 11:29pm
7
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply, somehow we missed your ticket.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anythi ...
Aaron Haro
Activating Neuron theme with API key not workingClosed
Nikaia - Minimal & Creative WordPress Theme
Updated July 24, 2025 at 1:04am
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
Jean-Baptiste
Display problemClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated July 23, 2025 at 1:08am
5
Most recent comment from Neuron:Hi Jean,
Sorry for the late reply,
I've just fixed the issues. Please check your site now.
Feel free to ask for anything you need.
Kind Regards
Valentin
Woo commerce Theme Bifrost contains outdated copiesClosed
Bifrost - Simple Portfolio WordPress Theme
Updated July 23, 2025 at 1:05am
10
Most recent comment from Neuron:Hi Valentin,
I can see that the whole Bifrost demo is on your site. Can you confirm?
https://prnt.sc/HBfcgtTTBVtR
If you like our theme or the support, please leave us a rate of 5 stars at ThemeFores ...
studiobergstrom
Multiple issues with the Captura themeClosed
Captura - Photography Portfolio WordPress Theme
Updated July 18, 2025 at 3:56pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards