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Public Tickets

bumasknn issues with taxonomy filterClosed   Amina — Beauty and Skincare Shop   Updated July 3, 2025 at 1:19pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards mervezoe Header stays in the backClosed   Tampa - Minimal & Modern Portfolio WordPress Theme   Updated July 2, 2025 at 11:44pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes norcoredweb Mobile Menu and Logo Not Displaying on Neuron Theme Despite Multiple Plugins TriedClosed   Tenton - Complex & Single WordPress Property Theme   Updated July 2, 2025 at 2:16pm   3 Most recent comment from Neuron:Hi @norcoredweb, Very glad to know. You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the N ... sarahb80 Refund RequestClosed   Otello - Personal Wordpress Blog and Magazine   Updated July 2, 2025 at 2:15pm   2 Most recent comment from Neuron:Hi, Can you please let us take a look at the issues and check if there's anything we can fix? If you have already decided not to use the Otello theme, sure we'll accept a refund request, hop ... mazimazur assigning menus layouts to pageClosed   Bifrost - Simple Portfolio WordPress Theme   Updated July 2, 2025 at 12:25pm   2 Most recent comment from Neuron:Hi, In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign the ... Victor Bodart I can't edit the portfolio marginsClosed   Proton - Minimal Portfolio Theme   Updated June 25, 2025 at 12:07pm   4 Most recent comment from Neuron:Hi Victor, Sorry for the late reply, somehow the ticket was marked as solved. Can you please take a look at the theme documentation, you'll find anything you need to know on working with the Prot ... hieu169 Editing Blog pageClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated June 25, 2025 at 11:31am   6 Most recent comment from Neuron:Hi, As for the blog page issue, I've fixed it by going to Dashboard > Settings > Reading, and selecting the page as the blog page. https://prnt.sc/PdRvOIuCQ0pR I've just fixed the icons issu ... maribelm2 License problemClosed   Cenes - Jewelry WordPress Store Theme   Updated June 25, 2025 at 11:21am   6 Most recent comment from Neuron:Hi, I saw that you were not using the latest version of the Neuron Builder plugin, so I've just updated the plugin by going to Dashboard > Plugins, and then I imported the Cenes demo data. Can yo ... Daniel Compatibility with WordPress 6.8.x and Upcoming Theme UpdatesClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 25, 2025 at 10:59am   15 Most recent comment from Neuron:Hi Daniel, I've attached all the Ponte demo slider revolution templates, please find them below. https://we.tl/t-tXtoRG8FC4 Feel free to ask for anything you need. Kind Regards mauroing Menu problemClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated June 25, 2025 at 10:52am   4 Most recent comment from Neuron:Hi, There was some CSS that was causing this issue, making the parent menu item unclicakble, so I've just fixed it, can you please check your site now? Feel free to ask for anything you need. Kin ... valerio Can activate the licenseClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated June 23, 2025 at 1:23am   7 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate ... romanobstuder Warning on front pageClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated June 23, 2025 at 1:09am   5 Most recent comment from Neuron:Very glad to know you found a solution. You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with t ... afirmalx Can't change conditionsClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 23, 2025 at 1:08am   7 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I can't reach your site. Can you please take a look at it? https://prnt.sc/Iu6YjozonXBF Feel free to ask for anything y ... Royce Mobile menu errorClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated June 20, 2025 at 12:26am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Dave I see no theme templatesClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated June 17, 2025 at 12:55am   32 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've just added the overlay menu, now you can edit it by going to the homepage > hover over the Edit with Elementor but ...