Public Tickets
Vermouth
Assistance with Confirm Password Page in WooCommerce
Otello - Personal Wordpress Blog and Magazine
Updated February 23, 2025 at 1:24pm
4
Most recent comment from Vermouth:Hi Neuron Support Team,
I appreciate that the password reset issue was resolved, but I’m disappointed that I still haven’t received any support for the other issues I reported over three weeks ago ...
arabyatahmad
Import from library
Ginea - Modern WooCommerce Theme
Updated February 3, 2025 at 10:39pm
8
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please take a look at the following WooCommerce article on how to add variable products?
https://woocommerce.com/doc ...
liesln
neuron builder, neuron core
Bifrost - Simple Portfolio WordPress Theme
Updated February 3, 2025 at 9:16pm
2
Most recent comment from Neuron:Hi,
The Neuron Builder plugin is not made for the Bifrost theme, the Bifrost theme uses the Neuron Core plugin that you can install by going to Appearance > Install Plugins.
So please delete the Neuro ...
Oddy
Unable to activate the theme
Kanik - Minimal Digital Agency WordPress Theme
Updated February 2, 2025 at 5:30pm
4
Most recent comment from Neuron:No, you're good to go.
When you install the theme and its required plugins, you need to activate the Neuron Builders license and import the demo data. That's all you need to do before starti ...
Patrick
Demo import installationClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated February 2, 2025 at 3:38pm
2
Most recent comment from Neuron:We've already responded to your other ticket, please check it.
Kind Regards
Patrick
reinstallation
Kanik - Minimal Digital Agency WordPress Theme
Updated February 2, 2025 at 3:37pm
2
Most recent comment from Neuron:Hi,
Sorry for the late reply, it's the weekend and we're working only part-time.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free ...
viollazyanina
Slider Plugin PurchaseClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 31, 2025 at 3:00pm
6
Most recent comment from Neuron:Yes, surely.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Ponte ...
abhay21892
Demo Import not workingClosed
Cenes - Jewelry WordPress Store Theme
Updated January 31, 2025 at 1:19pm
13
Most recent comment from Neuron:Hi,
I've led the issue to the dev team and will get back to you as soon as I have any updates.
Feel free to ask for anything you need.
Kind Regards
Shandra
License verificationClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 30, 2025 at 8:37pm
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Gosia
Issue with Contact Form Display on MobileClosed
Ellada - Elegant Photography Theme
Updated January 30, 2025 at 2:48pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Luca Dicorato
RefundClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 29, 2025 at 9:33pm
2
Most recent comment from Neuron:Hi Luca,
Can you please be more specific, is there anything you need to know?
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything ...
Gosia
Assistance Needed: Issue with Interactive Posts Section on Safari MobileClosed
Ellada - Elegant Photography Theme
Updated January 28, 2025 at 10:53pm
8
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.
Kind Regards
DesignTribu
Elementor is working only with basic permalinksClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 28, 2025 at 8:20pm
3
Most recent comment from Neuron:Hi,
The "Not Found" error when setting WordPress permalinks to "Post Name" is a common issue, and it usually occurs because the server's .htaccess file isn't properly configured or isn' ...
Vermouth
CSS and Layout Issues with Neuron ThemeClosed
Otello - Personal Wordpress Blog and Magazine
Updated January 27, 2025 at 9:36pm
11
Most recent comment from Vermouth:Dear Neuron Support Team,
I hope this message finds you well. I need assistance with a few modifications on my WordPress site using the Neural Otello theme:
Remove sections from the account page:In th ...
Gosia
Assistance Needed: Issue with Phone Number Display on Safari MobileClosed
Ellada - Elegant Photography Theme
Updated January 27, 2025 at 7:21pm
8
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.
Kind Regards