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Public Tickets

galerapublicidad New update Php 7.4.33Closed   Arteon — Multi-Purpose WordPress Theme   Updated June 3, 2025 at 10:37pm   4 Most recent comment from Neuron:Hi, We've already tested the theme with the PHP 8.3.11 version, and it's fully compatible. Feel free to ask for anything you need. Kind Regards laurasolano Header is not workingClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 30, 2025 at 12:36am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Nicolas Install Theme problemClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 27, 2025 at 12:40am   2 Most recent comment from Neuron:Hi, After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins. After ... Nicolas The templates are broken or completely missingClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated May 26, 2025 at 11:16am   3 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... akb14 Refund/Malicious CodeClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 25, 2025 at 6:41pm   1 Most recent comment from akb14:I want a refund on this product. I purchased this theme and installed it two ago with issues and contacted support right away. However, due to the coding on this theme Siteground has shutdown my websi ... hunsclub I can't see the menu on my mobileClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 25, 2025 at 10:35pm   3 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've just fixed the header issue, can you please take a look at it? Feel free to ask for anything you need. Kind Regar ... Saoudinnfau Unable to import demoClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated May 21, 2025 at 1:56pm   6 Most recent comment from Neuron:Hi, I do really apologize for missing your ticket for this long. This is not the support we aim to provide to our clients, and we're really sorry for this, but somehow the ticket was marked as so ... SecureENT scrolling text on landing pageClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated May 20, 2025 at 12:29am   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've just checked it again, also in other devices in my office and the scrolling text looks as excepted. Can you please ... marcelmplasse InstallationClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 20, 2025 at 12:25am   4 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... remireguin MenusClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 20, 2025 at 12:09am   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... blackspirit Activation issueClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated May 19, 2025 at 3:30pm   13 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Voß Backround ImageClosed   Merope - Photography WordPress Theme   Updated May 19, 2025 at 2:40pm   2 Most recent comment from Neuron:Hi, You can change it by editing the portfolio item on the dashboard > right sidebar > hero image. https://prnt.sc/J8UB-X_XjqHF Feel free to ask for anything you need. Kind Regards Nick Broken ThemeClosed   Captura - Photography Portfolio WordPress Theme   Updated May 18, 2025 at 10:19pm   9 Most recent comment from Neuron:Hi Nick, I am very sorry for the late reply, we were not working on the weekend. I've just reset your site and re-imported the demo data, and I've also made sure that everything is working a ... chatongurgur966mm footer is out of alignmentClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 16, 2025 at 3:14pm   8 Most recent comment from Neuron:Hi, Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin. Bifrost Theme Version 2.3.3 Neuron Core Plugin 2.2.0 You can update the theme directly on ... marcelmplasse InstalationClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 15, 2025 at 8:47pm   5 Most recent comment from Neuron:Hi, We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ...