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Public Tickets

LUIS Neuron Builder Does Not UpdateClosed   Tampa - Minimal & Modern Portfolio WordPress Theme   Updated June 17, 2025 at 12:41am   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. A new update of the plugin will be released this week, and we will also fix this issue. Feel free to ask for anything you ne ... fasih91 Neuron Builder plugin not updatingClosed   AOi - Software & Technology Theme   Updated June 17, 2025 at 12:41am   4 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. A new update of the plugin will be released this week, and we will also fix this issue. Feel free to ask for anything you ne ... romanobstuder WooCommerce Error messageClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated June 16, 2025 at 11:59pm   4 Most recent comment from Neuron:Hi, I'm so sorry for the late reply. We missed your ticket somehow. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plug ... Leslie Demo Import/Neuron LibraryClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated June 16, 2025 at 10:01am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards bumasknn Can't import demo dataClosed   Amina — Beauty and Skincare Shop   Updated June 13, 2025 at 1:01am   4 Most recent comment from Neuron:We've already done so. Kind Regards xlpixels6868 Vidoe instructionsClosed   Bifrost - Simple Portfolio WordPress Theme   Updated June 9, 2025 at 1:02am   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Bifrost Theme Setup: First of all, you need to be sure that you've installed and activated all the plugins that are req ... Sohan Error on whole themeClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 5, 2025 at 12:24am   24 Most recent comment from Neuron:Are you sure? The team told me they accepted it almost two weeks ago. Can you please attach a screenshot of your refund request? Kind Regards galerapublicidad New update Php 7.4.33Closed   Arteon — Multi-Purpose WordPress Theme   Updated June 3, 2025 at 10:37pm   4 Most recent comment from Neuron:Hi, We've already tested the theme with the PHP 8.3.11 version, and it's fully compatible. Feel free to ask for anything you need. Kind Regards laurasolano Header is not workingClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 30, 2025 at 12:36am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Nicolas Install Theme problemClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 27, 2025 at 12:40am   2 Most recent comment from Neuron:Hi, After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins. After ... Nicolas The templates are broken or completely missingClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated May 26, 2025 at 11:16am   3 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... akb14 Refund/Malicious CodeClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 25, 2025 at 6:41pm   1 Most recent comment from akb14:I want a refund on this product. I purchased this theme and installed it two ago with issues and contacted support right away. However, due to the coding on this theme Siteground has shutdown my websi ... hunsclub I can't see the menu on my mobileClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 25, 2025 at 10:35pm   3 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've just fixed the header issue, can you please take a look at it? Feel free to ask for anything you need. Kind Regar ... Saoudinnfau Unable to import demoClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated May 21, 2025 at 1:56pm   6 Most recent comment from Neuron:Hi, I do really apologize for missing your ticket for this long. This is not the support we aim to provide to our clients, and we're really sorry for this, but somehow the ticket was marked as so ... SecureENT scrolling text on landing pageClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated May 20, 2025 at 12:29am   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've just checked it again, also in other devices in my office and the scrolling text looks as excepted. Can you please ...