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Public Tickets

suzanka Remove Linkable CategoryClosed   Bifrost - Simple Portfolio WordPress Theme   Updated March 27, 2025 at 9:25pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes borghe78 VIDEO NOT DISPLAYEDClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 27, 2025 at 1:31am   6 Most recent comment from Neuron:Hi, This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ... Felipe Issues with the installationClosed   Floona - Minimal Photography Theme   Updated March 27, 2025 at 1:27am   2 Most recent comment from Neuron:Hi Felipe, This happens because you've tried to install the whole theme package, you should extract the folder and install only the floona.zip. For more, please take a look at the following artic ... manager477 When I validate the licence key of the theme error comesClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated March 27, 2025 at 1:26am   2 Most recent comment from Neuron:  Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards simona header fixed scrolling downClosed   Merope - Photography WordPress Theme   Updated March 24, 2025 at 1:44am   4 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes alvaro garcia WANT TO REMOVE A THING IN THE MENUClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated March 24, 2025 at 1:35am   7 Most recent comment from alvaro garcia:Hello,Sorry, we don´t understand each other.. I dont mean this menu. The menu that I want to change, is when you entry in the portfolio pages, and in each projecto you have the button menu/name of th ... Erica No templates load in the Elementor libraryClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated March 24, 2025 at 1:16am   11 Most recent comment from Neuron:Hi Erica, I am very sorry for the late reply, we were not working on the weekend. We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only rea ... preachermafioso download issuesClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated March 24, 2025 at 1:14am   4 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. At the demo importer, you'll see only the Main Demo, that's because all of the Zaan demo pages are grouped in the ... romanobstuder Demo Import not workingClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated March 22, 2025 at 1:17am   7 Most recent comment from Neuron:Hi, I've just fixed that in another ticket, please check it. Feel free to ask for anything you need. Kind Regards TeseoWebDesign Portfolio Kanik doesn't workClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated March 21, 2025 at 2:01am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards tomsherdubai Elementor Warning: Illegal Offset Type in Loader.php (Demo Import Issue)Closed   Synapse - Creative MultiPurpose & WooCommerce Theme   Updated March 21, 2025 at 1:53am   4 Most recent comment from Neuron:Hi, It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted. Is there any page that you� ... simona page excerptClosed   Merope - Photography WordPress Theme   Updated March 20, 2025 at 1:50am   6 Most recent comment from Neuron:Thanks for sharing it, I really appreciate it. If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes adamz44 Populate the other Footer SidebarsClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 19, 2025 at 2:46am   2 Most recent comment from Neuron:Hi, To edit the footer template, you can go to Dashboard > Appearance> Customize > Footer and select how many widgets you want to have visible. https://prnt.sc/j1zqmPehR4zZ Then, you need to go to Das ... Suporte Lift Developer LicenseClosed   Gega - Illustration & Artist Portfolio Theme   Updated March 19, 2025 at 12:53am   4 Most recent comment from Neuron:Hi, That's great so that you can use the license on that site, and when you're ready to move, you'll need to remove the license and add in the new one. Feel free to ask for anything you ... 21ninjas Cannot activate licenseClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated March 18, 2025 at 10:23pm   4 Most recent comment from Neuron:Hi, I've just logged into your site and saw that you were using an old version of the Neuron Builder plugin (1.0.9.2), while we've released today the 1.1.0 version, I've just updated it ...