Public Tickets
Thaniapeck
I downloaded the wordpress theme and I'm having an issue with this theme. Neuron shows up in the side bar but zaan doesn't none of the pictures loaded in my media. If this doesn't work I may need to get a refund. It doesn't look how it's advertised.Closed
Zaan - Personal Lifestyle Blog and Magazine
Updated July 13, 2025 at 11:16pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
bumasknn
woopayments not completely workingClosed
Amina — Beauty and Skincare Shop
Updated July 13, 2025 at 10:50pm
20
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.
Kind Regards
Metin
Adding Image to Home PageClosed
Centaurus - Creative Multipurpose WordPress Theme
Updated July 12, 2025 at 2:48pm
1
Most recent comment from Metin:I have 3 images that revolve on my main home page (Wordpress).I want to add a 4th image, but can't remember where to insert the image (that's already on my image library).
bumasknn
issues with afterpayClosed
Amina — Beauty and Skincare Shop
Updated July 11, 2025 at 12:46pm
11
Most recent comment from Neuron:Hi,
Please also attach the URL of your website so I can log into it and check the issue.
Feel free to ask for anything you need.
Kind Regards
Athanasios
Breadcrump Prepend Category NameClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated July 9, 2025 at 2:28pm
15
Most recent comment from Neuron:Hi,
We've just released the 1.1.1 version of the Neuron Builder plugin. I've attached the latest version below. Please install it by going to Dashboard > Plugins > Add New Plugin > Upload Pl ...
Annariel
Demo importClosed
Minimo - Portfolio & Agency WordPress Themes
Updated July 8, 2025 at 3:57am
20
Most recent comment from Annariel:Hello,Can I change portfolio url? Right now it looks like this: https://ali.annarielweb.dev/portfolio/el-dije/ but I want to look like this: https://ali.annarielweb.dev/ceramica/el-dije/ where "ce ...
bumasknn
issues with taxonomy filterClosed
Amina — Beauty and Skincare Shop
Updated July 7, 2025 at 7:02pm
3
Most recent comment from bumasknn:username : [email protected]: A&Emillionaires@2024!there's an issue with cart menu as well , I think the theme code keeps breaking kindly check that as well
stridR
Elementor StucksClosed
Taverna - Elegant Restaurant WordPress Theme
Updated July 7, 2025 at 2:59pm
2
Most recent comment from Neuron:Hi,
Sorry for the late reply to your other ticket, we were not working over the weekend.
We've already responded to it. Kindly check your other ticket.
Feel free to ask for anything you need.
Kin ...
bigmouthmediasg
Demo InstillationClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated July 7, 2025 at 2:46pm
7
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
It requires a verification code to log into your host. Is it possible to disable it until I check the website?
https://prnt. ...
bumasknn
issues with taxonomy filterClosed
Amina — Beauty and Skincare Shop
Updated July 3, 2025 at 1:19pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
mervezoe
Header stays in the backClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated July 2, 2025 at 11:44pm
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
norcoredweb
Mobile Menu and Logo Not Displaying on Neuron Theme Despite Multiple Plugins TriedClosed
Tenton - Complex & Single WordPress Property Theme
Updated July 2, 2025 at 2:16pm
3
Most recent comment from Neuron:Hi @norcoredweb,
Very glad to know.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the N ...
sarahb80
Refund RequestClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 2, 2025 at 2:15pm
2
Most recent comment from Neuron:Hi,
Can you please let us take a look at the issues and check if there's anything we can fix?
If you have already decided not to use the Otello theme, sure we'll accept a refund request, hop ...
mazimazur
assigning menus layouts to pageClosed
Bifrost - Simple Portfolio WordPress Theme
Updated July 2, 2025 at 12:25pm
2
Most recent comment from Neuron:Hi,
In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign the ...
Victor Bodart
I can't edit the portfolio marginsClosed
Proton - Minimal Portfolio Theme
Updated June 25, 2025 at 12:07pm
4
Most recent comment from Neuron:Hi Victor,
Sorry for the late reply, somehow the ticket was marked as solved.
Can you please take a look at the theme documentation, you'll find anything you need to know on working with the Prot ...