Public Tickets
sussesj1
theme install issueClosed
Akko - Portfolio WordPress Theme
Updated September 9, 2025 at 4:31pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Costin
Neuron ActivationClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated September 9, 2025 at 4:30pm
3
Most recent comment from Neuron:Hi,
I am very sorry for the late reply; we were not working on the weekend.
Very glad to know you found the solution. If you still need help with anything else, please let us know.
Feel free to ask fo ...
zaydiamine
password-protected portfolioClosed
Otivar - Portfolio Theme for Creatives
Updated September 4, 2025 at 11:43pm
6
Most recent comment from Neuron:Hi,
I suggest you use the following plugin.
https://wordpress.org/plugins/password-protect-page/?utm_source=chatgpt.com
Feel free to ask for anything you need.
Kind Regards
changk3
installation of demo pagesClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated September 4, 2025 at 8:11am
14
Most recent comment from JennaKerr:I have reached out on the email provided but have not received a response to the issue in 10 days. Please can you come back to me - I have followed up via email.
zeyykilic
License Activation Issue with Kanik Theme & Refund Request for Kanik ThemeClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated September 1, 2025 at 12:14pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
romanobstuder
single Product in the shopClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated August 29, 2025 at 11:57pm
3
Most recent comment from romanobstuder:https://dev-augustlaube-07.pantheonsite.io/
URL (DEV): https://dev-augustlaube-07.pantheonsite.io
Admin: https://dev-augustlaube-07.pantheonsite.io/wp-admin
User: Romano Studer
User Mail: romano.st ...
bahtiyaralaman
Home PageClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated August 26, 2025 at 9:29am
5
Most recent comment from bahtiyaralaman:I'm very happy to hear that. Many thanks in advance to the whole team.
Joana
Reset + import demoClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated August 25, 2025 at 3:05pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
We've already responded to your email.
Feel free to ask for anything you need.
Kind Regards
Wilhelmusvlug
re-installing Dendrite after new web hostClosed
Dendrite - Creative Portfolio Theme
Updated August 25, 2025 at 12:18pm
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please install the Redux Framework plugin, it will solve the issue.
- https://wordpress.org/plugins/redux-framework ...
adamz44
Weird White SPace - Cannot Remove - Below Home Page SLidersClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated August 20, 2025 at 2:59pm
9
Most recent comment from Neuron:Hi JennaKerr,
Please reach us at [email protected], and we'll help you from there.
Feel free to ask for anything you need.
Kind Regards
swissoz8y
Missing Title and Description for Some Listed Content ItemsClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated August 18, 2025 at 1:19am
4
Most recent comment from Neuron:Hi,
The Masonry layout sometimes appeared distorted when the page first loaded. This happened because the browser didn’t always recalculate the positions of the elements after all images and content ...
Claude
Problem purchase codeClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated August 18, 2025 at 12:42am
2
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply; somehow, we missed your ticket.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anyth ...
arcevg
Demo Import FailsClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated August 18, 2025 at 12:05am
7
Most recent comment from Neuron:Hi,
Sorry for the late reply,
Can you please check the WP-Admin? It's not working.
Feel free to ask for anything you need.
Kind Regards
Jeremy Huen
Cannot Register the licenseClosed
Gega - Illustration & Artist Portfolio Theme
Updated August 17, 2025 at 11:46pm
2
Most recent comment from Neuron:
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to a ...
DylannG
NO SE IMPORTA LA PLANTILLAClosed
Merope - Photography WordPress Theme
Updated August 14, 2025 at 2:28pm
2
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fil ...