Public Tickets
bumasknn
issues with taxonomy filterClosed
Amina — Beauty and Skincare Shop
Updated July 3, 2025 at 1:19pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
mervezoe
Header stays in the backClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated July 2, 2025 at 11:44pm
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
norcoredweb
Mobile Menu and Logo Not Displaying on Neuron Theme Despite Multiple Plugins TriedClosed
Tenton - Complex & Single WordPress Property Theme
Updated July 2, 2025 at 2:16pm
3
Most recent comment from Neuron:Hi @norcoredweb,
Very glad to know.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the N ...
sarahb80
Refund RequestClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 2, 2025 at 2:15pm
2
Most recent comment from Neuron:Hi,
Can you please let us take a look at the issues and check if there's anything we can fix?
If you have already decided not to use the Otello theme, sure we'll accept a refund request, hop ...
mazimazur
assigning menus layouts to pageClosed
Bifrost - Simple Portfolio WordPress Theme
Updated July 2, 2025 at 12:25pm
2
Most recent comment from Neuron:Hi,
In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign the ...
Victor Bodart
I can't edit the portfolio marginsClosed
Proton - Minimal Portfolio Theme
Updated June 25, 2025 at 12:07pm
4
Most recent comment from Neuron:Hi Victor,
Sorry for the late reply, somehow the ticket was marked as solved.
Can you please take a look at the theme documentation, you'll find anything you need to know on working with the Prot ...
hieu169
Editing Blog pageClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated June 25, 2025 at 11:31am
6
Most recent comment from Neuron:Hi,
As for the blog page issue, I've fixed it by going to Dashboard > Settings > Reading, and selecting the page as the blog page.
https://prnt.sc/PdRvOIuCQ0pR
I've just fixed the icons issu ...
maribelm2
License problemClosed
Cenes - Jewelry WordPress Store Theme
Updated June 25, 2025 at 11:21am
6
Most recent comment from Neuron:Hi,
I saw that you were not using the latest version of the Neuron Builder plugin, so I've just updated the plugin by going to Dashboard > Plugins, and then I imported the Cenes demo data. Can yo ...
Daniel
Compatibility with WordPress 6.8.x and Upcoming Theme UpdatesClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 25, 2025 at 10:59am
15
Most recent comment from Neuron:Hi Daniel,
I've attached all the Ponte demo slider revolution templates, please find them below.
https://we.tl/t-tXtoRG8FC4
Feel free to ask for anything you need.
Kind Regards
mauroing
Menu problemClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated June 25, 2025 at 10:52am
4
Most recent comment from Neuron:Hi,
There was some CSS that was causing this issue, making the parent menu item unclicakble, so I've just fixed it, can you please check your site now?
Feel free to ask for anything you need.
Kin ...
valerio
Can activate the licenseClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated June 23, 2025 at 1:23am
7
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate ...
romanobstuder
Warning on front pageClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated June 23, 2025 at 1:09am
5
Most recent comment from Neuron:Very glad to know you found a solution.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with t ...
afirmalx
Can't change conditionsClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 23, 2025 at 1:08am
7
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I can't reach your site. Can you please take a look at it?
https://prnt.sc/Iu6YjozonXBF
Feel free to ask for anything y ...
Royce
Mobile menu errorClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated June 20, 2025 at 12:26am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Dave
I see no theme templatesClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated June 17, 2025 at 12:55am
32
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just added the overlay menu, now you can edit it by going to the homepage > hover over the Edit with Elementor but ...