Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

ugedafita slider editionClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated 3 weeks ago   4 Most recent comment from Neuron:Hi, Please go to Dashboard > SLider Revolution > Click on the edit icon of the Show Slides button on the Homepage Slider template. https://prnt.sc/q1EVT5F-ghko And there will appear the slides, and yo ... suzanka Unable to Change Header Template for Shop PageClosed   Bifrost - Simple Portfolio WordPress Theme   Updated 3 weeks ago   10 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. As you're using Elementor Pro, you can set the header to display using the display conditions feature, and I can see th ... darrenchittock Full refundClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 3 weeks ago   4 Most recent comment from Neuron:Hi, You can request a refund using the link below. - https://themeforest.net/refund_requests/new Feel free to ask for anything you need. Kind Regards   Vermouth Issues and Questions Regarding the Demo and TemplatesClosed   Otello - Personal Wordpress Blog and Magazine   Updated 3 weeks ago   2 Most recent comment from Neuron:Hi Vermouth, I am very sorry for the late reply, we were not working on the weekend. 1) Can you please check the article below, also make sure that you're connected to the library. - https://ele ... SecureENT menu not showing up on pagesClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated 3 weeks ago   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards SecureENT domainClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated 3 weeks ago   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please check the following video tutorial? Feel free to ask for anything you need. Kind Regards SecureENT Elementor Pro PopupsClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 11, 2024 at 4:08pm   6 Most recent comment from Neuron:Hi, The link I provided is an API endpoint that contains the information needed for your website to access the library resources hosted on our domain. It’s not meant to be viewed directly in a brows ... viollazyanina Slider Plugin PurchaseClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 11, 2024 at 3:52pm   2 Most recent comment from Neuron:Hi, The author misspelled it, he wrote that you need to paste the Envato Purchase Code, but that's the license of his plugin(Revolution Slider), not the license of our theme. We have purchased an ... pascale29 Neuron License verification not workingClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 11, 2024 at 12:41pm   3 Most recent comment from Neuron:Very glad to know, You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and ... smztuco Changing the Display Condition setting for a published templatesClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated December 11, 2024 at 11:28am   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... jb3rns Can't import demo locallyClosed   Manila - Portfolio WordPress Theme   Updated December 10, 2024 at 10:14pm   2 Most recent comment from Neuron:Hi, PHP Recommendations Memory Size: memory_limit = 256M Script execution time: max_execution_time = 400 Number of input variables: max_input_vars = 4000 If you don’t have access to the php.ini fil ... ssizzkim demo importer does not workClosed   Travelosophy — A New Point of View   Updated December 10, 2024 at 11:04am   6 Most recent comment from Neuron:Hi, PHP Recommendations Memory Size: memory_limit = 256M Script execution time: max_execution_time = 400 Number of input variables: max_input_vars = 4000 If you don’t have access to the php.ini fil ... Ashade My orderClosed   Otello - Personal Wordpress Blog and Magazine   Updated December 9, 2024 at 10:27pm   4 Most recent comment from Neuron:Hi Ashade, Have you imported the pre made demo pages, if not, please go to Dashboard > Neuron > Demo Improter and import the Main Demo which includes all of the Otello demo pages, then you need to go ... tranchinh1412tkp Don't have Neuron Builder plugin dashboardClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated December 9, 2024 at 10:26pm   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I can see that the demo data has been imported correctly, the error log that shows in the attached screenshot is for the ima ... Vermouth Installation Issues: Otello Theme and NeuronBuilderClosed   Otello - Personal Wordpress Blog and Magazine   Updated December 9, 2024 at 9:37pm   2 Most recent comment from Neuron:Hi, After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins. I ...