Public Tickets
akb14
Refund/Malicious Code
Zaan - Personal Lifestyle Blog and Magazine
Updated May 25, 2025 at 6:41pm
1
Most recent comment from akb14:I want a refund on this product. I purchased this theme and installed it two ago with issues and contacted support right away. However, due to the coding on this theme Siteground has shutdown my websi ...
hunsclub
I can't see the menu on my mobile
Zaan - Personal Lifestyle Blog and Magazine
Updated May 25, 2025 at 10:35pm
3
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just fixed the header issue, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regar ...
Saoudinnfau
Unable to import demo
Ponte - Interior Design & Furniture WordPress Theme
Updated May 21, 2025 at 1:56pm
6
Most recent comment from Neuron:Hi,
I do really apologize for missing your ticket for this long. This is not the support we aim to provide to our clients, and we're really sorry for this, but somehow the ticket was marked as so ...
SecureENT
scrolling text on landing page
Kanik - Minimal Digital Agency WordPress Theme
Updated May 20, 2025 at 12:29am
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just checked it again, also in other devices in my office and the scrolling text looks as excepted.
Can you please ...
marcelmplasse
Installation
Zaan - Personal Lifestyle Blog and Magazine
Updated May 20, 2025 at 12:25am
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
remireguin
Menus
Zaan - Personal Lifestyle Blog and Magazine
Updated May 20, 2025 at 12:09am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
blackspirit
Activation issue
Kanik - Minimal Digital Agency WordPress Theme
Updated May 19, 2025 at 3:30pm
13
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
Voß
Backround Image
Merope - Photography WordPress Theme
Updated May 19, 2025 at 2:40pm
2
Most recent comment from Neuron:Hi,
You can change it by editing the portfolio item on the dashboard > right sidebar > hero image.
https://prnt.sc/J8UB-X_XjqHF
Feel free to ask for anything you need.
Kind Regards
Nick
Broken Theme
Captura - Photography Portfolio WordPress Theme
Updated May 18, 2025 at 10:19pm
9
Most recent comment from Neuron:Hi Nick,
I am very sorry for the late reply, we were not working on the weekend.
I've just reset your site and re-imported the demo data, and I've also made sure that everything is working a ...
chatongurgur966mm
footer is out of alignment
Bifrost - Simple Portfolio WordPress Theme
Updated May 16, 2025 at 3:14pm
8
Most recent comment from Neuron:Hi,
Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.
Bifrost Theme Version 2.3.3
Neuron Core Plugin 2.2.0
You can update the theme directly on ...
marcelmplasse
Instalation
Zaan - Personal Lifestyle Blog and Magazine
Updated May 15, 2025 at 8:47pm
5
Most recent comment from Neuron:Hi,
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ...
acquirei
Theme import error - Homepage isnot loading proper in locahost
Orken - Consulting and Corporate WordPress Theme
Updated May 15, 2025 at 12:42pm
3
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
romanobstuder
WooCommerce in Kanik
Kanik - Minimal Digital Agency WordPress Theme
Updated May 15, 2025 at 1:03am
2
Most recent comment from Neuron:Hi,
You can add the Search Form widget in the Archive template of the shop page.
Please check the following article on how to set up the Search Form widget.
https://docs.neuronthemes.com/article/315-s ...
99uid
Theme Issues
Kanik - Minimal Digital Agency WordPress Theme
Updated May 15, 2025 at 12:57am
8
Most recent comment from Neuron:Hi,
I've just sent you the images, please check your email, and search for [email protected]
Feel free to ask for anything you need.
Kind Regards
aimsocialh
license
Kanik - Minimal Digital Agency WordPress Theme
Updated May 14, 2025 at 10:59pm
11
Most recent comment from Neuron:Hi,
With wp-admin, I meant the login details (username and password).
You can also create a user for me using the following email: [email protected]
Kind Regards