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Public Tickets

jellycode Pagination erroClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated November 26, 2025 at 2:36pm   6 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-bu ... forumcreative Critical ErrorClosed   Arteon — Multi-Purpose WordPress Theme   Updated November 24, 2025 at 2:32pm   5 Most recent comment from Neuron:I'll get an update from the dev team and get back to you ASAP. patrick4u56 Home header 'animated' images nog visibleClosed   Akko - Portfolio WordPress Theme   Updated November 23, 2025 at 4:29pm   8 Most recent comment from Neuron:Hi, We're sorry for the late reply, The dev team is working on a new update of the Neuron Builder plugin, and it will be released tomorrow (Monday). I'll let you know as soon as the update i ... Hyeonjin Cho four issues that need to be fixed as soon as possible.Closed   Konference - Conference & Events Wordpress Theme   Updated November 21, 2025 at 2:37pm   4 Most recent comment from Neuron:Hi, We're working on releasing version 1.2.0.0 of the plugin. I'll let you know as soon as the update is released. Feel free to ask for anything you need. Kind Regards organekauffmann package incompleteClosed   Akko - Portfolio WordPress Theme   Updated November 20, 2025 at 11:35pm   2 Most recent comment from Neuron:Hi, After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins. After ... Hyeonjin Cho “An error occurred” When Submitting Questionnaire FormClosed   Konference - Conference & Events Wordpress Theme   Updated November 19, 2025 at 3:00pm   4 Most recent comment from Neuron:Please check your other ticket. Hyeonjin Cho Broken schedule tabClosed   Konference - Conference & Events Wordpress Theme   Updated November 18, 2025 at 7:15pm   1 Most recent comment from Hyeonjin Cho:The layout inside the Schedule tab doesn’t apply consistently. On desktop/web, the layout sometimes fails to load properly.On mobile, the layout almost never applies (about 99% of the time), and ... Lucia demo import not loading - Theme concernsClosed   Lilium - Modern WooCommerce Theme   Updated November 17, 2025 at 6:47pm   30 Most recent comment from Neuron:Hi, I am very sorry for the late reply; we were not working on the weekend. To edit the mobile menu, please hover over the Edit with Elementor button at the admin bar > open the Mobile Menu template, ... mytailorisrich Change header template on a pageClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated November 17, 2025 at 6:46pm   18 Most recent comment from mytailorisrich:Please, update it to solved mytailorisrich Ticket not attended to againClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated November 17, 2025 at 6:47pm   2 Most recent comment from mytailorisrich:Update to solved jellycode Tooltop meta overlapingClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated November 11, 2025 at 12:08pm   15 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. It was a CSS fix; you can find the code at Appearance > Customize > Additional CSS. Feel free to ask for anything you need. ... Hyeonjin Cho how to edit schedule tabClosed   Konference - Conference & Events Wordpress Theme   Updated November 10, 2025 at 12:32am   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. You can edit it by going to the Dashboard > Templates > Saved Templates and searching for the template that has that shortco ... mushtuk Critical Error When Activating WordPress ThemeClosed   Dendrite - Creative Portfolio Theme   Updated November 5, 2025 at 9:52am   16 Most recent comment from Neuron:Hi @mushtuk, I've just uploaded the updated version of the Dendrite theme on your site and imported the demo, can you please take a look at it? Feel free to ask for anything you need. Kind Regard ... mytailorisrich Ticket not attended toClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated November 4, 2025 at 9:25am   1 Most recent comment from mytailorisrich:My last reply to ticket 4506532 hasn't been answered since a week. Check it, please changk3 Header menu was messed up by a pluginClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated November 3, 2025 at 10:51pm   5 Most recent comment from Neuron:Hi, Sorry for missing your ticket; somehow, it was marked as solved. The login credentials aren't working, and I can't reset the password using the email. Can you please take a look at it? F ...