Public Tickets
Hyeonjin Cho
Broken schedule tabClosed
Konference - Conference & Events Wordpress Theme
Updated November 18, 2025 at 7:15pm
1
Most recent comment from Hyeonjin Cho:The layout inside the Schedule tab doesn’t apply consistently.
On desktop/web, the layout sometimes fails to load properly.On mobile, the layout almost never applies (about 99% of the time), and ...
Lucia
demo import not loading - Theme concernsClosed
Lilium - Modern WooCommerce Theme
Updated November 17, 2025 at 6:47pm
30
Most recent comment from Neuron:Hi,
I am very sorry for the late reply; we were not working on the weekend.
To edit the mobile menu, please hover over the Edit with Elementor button at the admin bar > open the Mobile Menu template, ...
mytailorisrich
Change header template on a pageClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated November 17, 2025 at 6:46pm
18
Most recent comment from mytailorisrich:Please, update it to solved
mytailorisrich
Ticket not attended to againClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated November 17, 2025 at 6:47pm
2
Most recent comment from mytailorisrich:Update to solved
jellycode
Tooltop meta overlapingClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated November 11, 2025 at 12:08pm
15
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
It was a CSS fix; you can find the code at Appearance > Customize > Additional CSS.
Feel free to ask for anything you need.
...
Hyeonjin Cho
how to edit schedule tabClosed
Konference - Conference & Events Wordpress Theme
Updated November 10, 2025 at 12:32am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
You can edit it by going to the Dashboard > Templates > Saved Templates and searching for the template that has that shortco ...
mushtuk
Critical Error When Activating WordPress ThemeClosed
Dendrite - Creative Portfolio Theme
Updated November 5, 2025 at 9:52am
16
Most recent comment from Neuron:Hi @mushtuk,
I've just uploaded the updated version of the Dendrite theme on your site and imported the demo, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regard ...
mytailorisrich
Ticket not attended toClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated November 4, 2025 at 9:25am
1
Most recent comment from mytailorisrich:My last reply to ticket 4506532 hasn't been answered since a week. Check it, please
changk3
Header menu was messed up by a pluginClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated November 3, 2025 at 10:51pm
5
Most recent comment from Neuron:Hi,
Sorry for missing your ticket; somehow, it was marked as solved.
The login credentials aren't working, and I can't reset the password using the email. Can you please take a look at it?
F ...
mervezoe
Interactive post navigationClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated November 3, 2025 at 10:49pm
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
crossman001
critcial error on site- disappearedClosed
Dendrite - Creative Portfolio Theme
Updated November 3, 2025 at 10:50pm
4
Most recent comment from crossman001:Also https://crossyfilms.com/index.php/portfolio/hayu/and https://crossyfilms.com/index.php/portfolio/cheerios-%e2%80%a2-o-is-for-oats/https://crossyfilms.com/index.php/portfolio/a/https://crossyfilm ...
noemi
Arrow to go TOPClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated November 3, 2025 at 10:33pm
3
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
How to Add a “Back to Top” Arrow in Elementor:
Add an Icon:
Edit the page with Elementor.
Drag an Icon widget anywhe ...
mervezoe
Wordpress changes the templateClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated November 3, 2025 at 10:31pm
3
Most recent comment from Neuron:Hi,
Thanks for letting us know. The issue you’re describing (like the “I’m Groot” text and random changes) doesn’t come from the theme; it usually happens if the website has been hacked or a ...
noemi
Mobile menu not showClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated November 3, 2025 at 10:11pm
7
Most recent comment from Neuron:The mobile menu icon and the pop-up were missing, so I've just added them.
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind ...
Inzate
DemoClosed
Captura - Photography Portfolio WordPress Theme
Updated November 3, 2025 at 11:10am
3
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards