Public Tickets
jemima20
Custom fonts option is missingClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 8, 2024 at 8:57am
9
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
theondastudio
Installation / Installed Template KitsClosed
Captura - Photography Portfolio WordPress Theme
Updated October 7, 2024 at 11:41pm
9
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've reset your site and re-imported the demo data, but the Elementor is stuck in the loading screen, can you please ta ...
stf24
Slider not workingClosed
Mango - Portfolio for Creative
Updated October 7, 2024 at 11:26pm
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
If you're going to re-activate the modern demo, please tell me so I can log into your site and check the issue, as it&# ...
share2019
Instalation problemsClosed
Ginea - Modern WooCommerce Theme
Updated October 7, 2024 at 11:13pm
22
Most recent comment from Neuron:Hi,
Sorry for the late reply, somehow your ticket was marked as solved.
For the terms and conditions text, please install the following plugin and add the following code to it, so please go and replac ...
Guillaume
Undefined array keyClosed
Konference - Conference & Events Wordpress Theme
Updated October 7, 2024 at 11:07pm
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
To fix the issue can you please go to go to the pages that are throwing these warnings, open the page on Elementor's ed ...
jmrequiso
Manual Selection of portfolio doesn't workClosed
Captura - Photography Portfolio WordPress Theme
Updated October 7, 2024 at 4:14pm
7
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I can't reach your site, can you please take a look at it?
https://prnt.sc/KD_v8v2XJSqL
Feel free to ask for anything y ...
jastki
Mansonry GalleryClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated October 7, 2024 at 9:51am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
Mulbah Media
How To Make Mouse NormalClosed
AOi - Software & Technology Theme
Updated October 7, 2024 at 9:49am
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just removed the cursor just by removing the code in the attached screenshot from the following path: aoi/inc/func ...
andrek33
Demo Import not workingClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated October 5, 2024 at 10:21pm
7
Most recent comment from Neuron:Hi @ikguap,
Can you please create a new ticket so we can help you with the issue you're experiencing, you can also reach us via email at [email protected]
Feel free to ask for anything you ne ...
acewebservices
Website Errors and IssuesClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated October 4, 2024 at 1:36pm
6
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
jmrequiso
I cannot find Work > Single Type pagesClosed
Captura - Photography Portfolio WordPress Theme
Updated October 4, 2024 at 1:18pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Mark Schleimer
Theme Issue due to Elementor UpdatesClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 4, 2024 at 9:50am
11
Most recent comment from Neuron:Hi Mark,
I've led this issue to the dev team and will be back to you as soon as I get an update.
Feel free to ask for anything you need.
Kind Regards
jastki
after theme installation error massage appearedClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated October 3, 2024 at 2:10pm
13
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
ainglan
Refund templateClosed
Captura - Photography Portfolio WordPress Theme
Updated October 3, 2024 at 1:20pm
4
Most recent comment from Neuron:I'll ask the team to accept it.
Kind Regards
Carondimoniolo
Demo siteClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 2, 2024 at 9:41am
3
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes