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Public Tickets

BillyArsenis Please answer the ticket 3812560Closed   Cenes - Jewelry WordPress Store Theme   Updated March 7, 2025 at 2:00am   2 Most recent comment from Neuron:Hi, We've just responded to it. Kind Regards mammamiya dots in the footer menuClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated March 5, 2025 at 3:36pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Arjan Activate visual composerClosed   Proton - Minimal Portfolio Theme   Updated March 5, 2025 at 2:59am   2 Most recent comment from Neuron:Hi Arjan, The theme includes Visual Composer (now WPBakery Page Builder) as a bundled plugin, meaning you can use it without purchasing a separate license. However, since it's bundled, you won’ ... bridgewatergatesg Unable to activate licenseClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated March 5, 2025 at 2:33am   10 Most recent comment from Neuron:Hi, I've just fixed the mobile menu issue, please take a look at it. As for that critical error, I've just checked your site but couldn't find it, are you still facing it? Feel free to ... santoriniwed Demo ImportClosed   Amore - Elegant Wedding Photography Theme   Updated March 4, 2025 at 12:14pm   2 Most recent comment from Neuron:Hi, After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins. After ... deadelia Horizontal scroll issue due to sliders on mobile?Closed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated March 3, 2025 at 12:56pm   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... patriciabonadia Footer: how to edit the Arkhitekton template?Closed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated March 3, 2025 at 12:44am   2 Most recent comment from Neuron:Hi, Sorry for missing your ticket. To edit the footer widget, please go to Dashboard > Appearance > Widgets > Footer Widget 3 and check the shortcode, then go to the Dashboard > Templates > Saved Temp ... production563 mobile menuClosed   Nikaia - Minimal & Creative WordPress Theme   Updated March 2, 2025 at 12:42am   21 Most recent comment from Neuron:Hi, We've just responded to your ticket and solved the issue. Feel free to ask for anything you need. Kind Regards David Search widget finds nothingClosed   Crate - Minimalist WordPress Theme   Updated February 27, 2025 at 10:46pm   4 Most recent comment from Neuron:Please check your other ticket. Matthew Derman Theme setup failsClosed   Nikaia - Minimal & Creative WordPress Theme   Updated February 27, 2025 at 9:57pm   6 Most recent comment from Neuron:Hi, Sorry for the late reply, your ticket was marked as solved. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you ne ... Stixx I need help building out navigation menuClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated February 27, 2025 at 9:52pm   4 Most recent comment from Neuron:Hi Stixx, Please check the following video article on how to edit the header template. https://docs.neuronthemes.com/article/143-how-to-create-a-header About articles, what do you mean with that? You ... devhelenkalany API TOKEN STILL NOT ACTIVATING MY KANIK THEME! CANT ACTIVATE NEURON BUILDER AND IMPORT DEMOClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated February 27, 2025 at 9:54am   2 Most recent comment from Neuron:Hi, We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ... devhelenkalany API TOKEN NOT ACTIVATING MY THEMEClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated February 27, 2025 at 9:54am   2 Most recent comment from Neuron:Hi, We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ... aureus_studio Imposible activate themeClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated February 27, 2025 at 9:28am   6 Most recent comment from aureus_studio:As i said in the other ticket i want to refund this one too. Thanks SecureENT email subscriptionClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated February 26, 2025 at 7:28pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-bu ...