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Public Tickets

Nicolo Faulty back up restoring and can't activate themeClosed   Gega - Illustration & Artist Portfolio Theme   Updated February 7, 2025 at 4:19am   3 Most recent comment from Nicolo Cunico:Hi ! I'm so glad you replied and can help me with this, I'll send details in private delisha1 Installation HelpClosed   Otivar - Portfolio Theme for Creatives   Updated February 6, 2025 at 10:57pm   21 Most recent comment from Neuron:The team told me that they've already accepted it. Kind Regards arabyatahmad favorite IconClosed   Ginea - Modern WooCommerce Theme   Updated February 6, 2025 at 7:57pm   9 Most recent comment from Neuron:Hi, Sorry for missing that, I've just fixed it, and now the icon is filled with black color when the product is added to the wishlist https://prnt.sc/y9QTCYZ0LsRY Feel free to ask for anything yo ... Diogo Can't install Neuron Builder ThemeClosed   Gega - Illustration & Artist Portfolio Theme   Updated February 5, 2025 at 11:19am   2 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards Gosia Issue with Contact Form Display on MobileClosed   Ellada - Elegant Photography Theme   Updated February 5, 2025 at 11:14am   8 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Vermouth Assistance with Confirm Password Page in WooCommerceClosed   Otello - Personal Wordpress Blog and Magazine   Updated February 23, 2025 at 1:24pm   4 Most recent comment from Vermouth:Hi Neuron Support Team, I appreciate that the password reset issue was resolved, but I’m disappointed that I still haven’t received any support for the other issues I reported over three weeks ago ... arabyatahmad Import from libraryClosed   Ginea - Modern WooCommerce Theme   Updated February 3, 2025 at 10:39pm   8 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please take a look at the following WooCommerce article on how to add variable products? https://woocommerce.com/doc ... liesln neuron builder, neuron coreClosed   Bifrost - Simple Portfolio WordPress Theme   Updated February 3, 2025 at 9:16pm   2 Most recent comment from Neuron:Hi, The Neuron Builder plugin is not made for the Bifrost theme, the Bifrost theme uses the Neuron Core plugin that you can install by going to Appearance > Install Plugins. So please delete the Neuro ... Oddy Unable to activate the themeClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated February 2, 2025 at 5:30pm   4 Most recent comment from Neuron:No, you're good to go. When you install the theme and its required plugins, you need to activate the Neuron Builders license and import the demo data. That's all you need to do before starti ... Patrick Demo import installationClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated February 2, 2025 at 3:38pm   2 Most recent comment from Neuron:We've already responded to your other ticket, please check it. Kind Regards Patrick reinstallationClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated February 2, 2025 at 3:37pm   2 Most recent comment from Neuron:Hi, Sorry for the late reply, it's the weekend and we're working only part-time. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free ... viollazyanina Slider Plugin PurchaseClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated January 31, 2025 at 3:00pm   6 Most recent comment from Neuron:Yes, surely. You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Ponte ... abhay21892 Demo Import not workingClosed   Cenes - Jewelry WordPress Store Theme   Updated January 31, 2025 at 1:19pm   13 Most recent comment from Neuron:Hi, I've led the issue to the dev team and will get back to you as soon as I have any updates. Feel free to ask for anything you need. Kind Regards Shandra License verificationClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated January 30, 2025 at 8:37pm   2 Most recent comment from Neuron:  Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards Gosia Issue with Contact Form Display on MobileClosed   Ellada - Elegant Photography Theme   Updated January 30, 2025 at 2:48pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards