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Public Tickets

webrider revolution sliderClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated September 15, 2024 at 1:57pm   3 Most recent comment from Neuron:We've already responded to your ticket. jmrequiso WP 6.6.X is not supportedClosed   Captura - Photography Portfolio WordPress Theme   Updated September 15, 2024 at 11:06am   2 Most recent comment from Neuron:Hi,The Captura theme is fully compatible with WordPress 6.6, you can freely update it, just make sure that you're using the latest version of the Neuron Builder plugin (1.0.9.1). I've attach ... dennonc1 Portfolio Edits Not showing on Front EndClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 15, 2024 at 11:02am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards johan294 Kotona theme broken without any changes & hidden title visibleClosed   Kotona - Software and App Landing   Updated September 15, 2024 at 11:00am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards jmrequiso Demo Import does not push throughClosed   Captura - Photography Portfolio WordPress Theme   Updated September 15, 2024 at 10:58am   11 Most recent comment from Neuron:Hi,Sorry for the late reply, it's the weekend and we're working only part-time.I've just fixed the demo importer, can you please take a look at your site now?Feel free to ask for anythi ... AmySueLynch Template IssueClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 16, 2024 at 7:32am   7 Most recent comment from AmySueLynch:Hello. Really hoping to get an answer on this today after the weekend! Thanks so much! Valentina Manfredi pagina prodottiClosed   Lilium - Modern WooCommerce Theme   Updated September 11, 2024 at 12:20pm   4 Most recent comment from Valentina Manfredi:I'm sorry, did you receive my answer? webrider Adding second languageClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated September 9, 2024 at 9:35pm   2 Most recent comment from Neuron:Hi,I would suggest the WPML, Weglot, or the Polylang plugin, you can take a look at both plugins and then decide which one you want to use.Feel free to ask for anything you need.Kind Regards Jacob Butler License Verification Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme.Closed   Hikone - Minimal Portfolio WordPress Theme   Updated September 9, 2024 at 8:46pm   3 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards AmySueLynch Template UseClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 9, 2024 at 8:03pm   6 Most recent comment from Neuron:Hi @AmySuelLynch,I am very sorry for the late reply, we were not working on the weekend.I've just fixed the issue by including the Post Content widget inside the Travel Single Template, can you p ... iamjiere Import demo doesn't workClosed   Otello - Personal Wordpress Blog and Magazine   Updated September 6, 2024 at 8:20am   3 Most recent comment from Neuron:Hi, PHP Recommendations Memory Size: memory_limit = 256M Script execution time: max_execution_time = 400 Number of input variables: max_input_vars = 4000 If you don’t have access to the php.ini fi ... mauri_vinueza Problems with how my page looks on mobileClosed   Lilium - Modern WooCommerce Theme   Updated September 6, 2024 at 8:01am   7 Most recent comment from Neuron:Hi,I've fixed the issue by adding the following CSS at Elementor's Site Settings > Custom CSS. /* Carousel Visible */ .swiper-slide-visible, body:not(.elementor-editor-active) .h-neuron-anim ... Anon Mobile Menu OverlayClosed   Floona - Minimal Photography Theme   Updated September 5, 2024 at 2:59pm   17 Most recent comment from Neuron:Hi,We're really sorry for the late reply, somehow your ticket was marked as solved.Can you please create a user for me using our email: [email protected], as the login credentials you've ... Rockinandblogin categories menuClosed   Otello - Personal Wordpress Blog and Magazine   Updated September 5, 2024 at 11:08am   7 Most recent comment from Neuron:Yes, the issue is fixed also for tablets. If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Marco Unable to update to latest version with envato pluginClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated September 4, 2024 at 12:53pm   11 Most recent comment from Neuron:Hi Marco,I've just updated the Kyoto theme and Neuron Core to the latest version on your site, can you please take a look at it?Feel free to ask for anything you need.Kind Regards