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Public Tickets

MesterJC Theme not workingClosed   Tenton - Complex & Single WordPress Property Theme   Updated October 15, 2024 at 1:22pm   2 Most recent comment from Neuron:We've responded to that ticket, so can we close this one? Mathilde Error with burger menuClosed   Hikone - Minimal Portfolio WordPress Theme   Updated October 15, 2024 at 3:10am   16 Most recent comment from Mathilde:I'm not sure to understand how this could fix my problem with fonts?It seems that it works on Mac but not other computers. Could you fix this please? Details below"I'm encountering a strange ... jemima20 Style KitClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated October 14, 2024 at 10:20am   8 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronTh ... nataliabordalozano license verification problemClosed   Amartha - Modern Elementor WooCommerce Theme   Updated October 11, 2024 at 9:53pm   16 Most recent comment from Neuron:Hi, We're so sorry for your experience with our support, we totally understand your frustration. I've just fixed the issue, can you please take a look at your site now? Feel free to ask for ... Don Kubie neuron core is corrupt, causes critical error in wordpressClosed   Torfa - Multi-Concept Agency Theme   Updated October 10, 2024 at 11:50pm   9 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Andres Theme not loading correctlyClosed   Otivar - Portfolio Theme for Creatives   Updated October 10, 2024 at 11:48pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-bu ... DigiBandit OCDI Import Failure Reason: 403 - Forbidden.Closed   Bifrost - Simple Portfolio WordPress Theme   Updated October 9, 2024 at 1:54pm   18 Most recent comment from DigiBandit:Done and done, good luck!https://hachey.graphics/wp-admin/?wtlwp_token=c332a3af905ee740eec18e4e04040ed8abe944f555aed123e763d6674def35dc68b080ddb7c1b616f0ee3494bc5cfb83d72f75ed1e2a983720d03ef94b7f3851 duponchelsarah template id not foundClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated October 8, 2024 at 8:53pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... capaquilts Slider revolutionClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated October 8, 2024 at 8:43pm   6 Most recent comment from Neuron:Hi, I've just added the missing slider revolution templates, can you please check your site now? If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that woul ... jemima20 Custom fonts option is missingClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated October 8, 2024 at 8:57am   9 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... theondastudio Installation / Installed Template KitsClosed   Captura - Photography Portfolio WordPress Theme   Updated October 7, 2024 at 11:41pm   9 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've reset your site and re-imported the demo data, but the Elementor is stuck in the loading screen, can you please ta ... stf24 Slider not workingClosed   Mango - Portfolio for Creative   Updated October 7, 2024 at 11:26pm   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. If you're going to re-activate the modern demo, please tell me so I can log into your site and check the issue, as it&# ... share2019 Instalation problemsClosed   Ginea - Modern WooCommerce Theme   Updated October 7, 2024 at 11:13pm   22 Most recent comment from Neuron:Hi, Sorry for the late reply, somehow your ticket was marked as solved. For the terms and conditions text, please install the following plugin and add the following code to it, so please go and replac ... Guillaume Undefined array keyClosed   Konference - Conference & Events Wordpress Theme   Updated October 7, 2024 at 11:07pm   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. To fix the issue can you please go to go to the pages that are throwing these warnings, open the page on Elementor's ed ... jmrequiso Manual Selection of portfolio doesn't workClosed   Captura - Photography Portfolio WordPress Theme   Updated October 7, 2024 at 4:14pm   7 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I can't reach your site, can you please take a look at it? https://prnt.sc/KD_v8v2XJSqL Feel free to ask for anything y ...