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Public Tickets

Sanjeev Murukan I'm not able to install the theme Getting errorClosed   Amore - Elegant Wedding Photography Theme   Updated June 27, 2024 at 9:05am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Jimena Floona Theme missing style css timesheetClosed   Floona - Minimal Photography Theme   Updated June 26, 2024 at 9:43pm   2 Most recent comment from Neuron:Hi Jimena,This is the most common and basic issue that might happen during the theme installation. If you get the “The package could not be installed. The theme is missing the style.css stylesheet. ... ednaja responsive menuClosed   Bifrost - Simple Portfolio WordPress Theme   Updated June 26, 2024 at 6:30pm   2 Most recent comment from Neuron:Hi, I'm sorry for the late reply, we were on holiday, we'll try to cover as much as possible from now.We've already responded to your ticket, please take a look at it.Feel free to ask f ... Alessandro AnswersClosed   Manila - Portfolio WordPress Theme   Updated June 26, 2024 at 6:16pm   2 Most recent comment from Neuron:Hi, I'm sorry for the late reply, we were on holiday, we'll try to cover as much as possible from now. We've already responded to your ticket, please take a look at it.Feel free to ask ... Povlakek The pop-up feature requires a subscription to the Pro version of Elementor to be used, right?Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 26, 2024 at 6:00pm   5 Most recent comment from Neuron:Hi, I'm sorry for the late reply, we were on holiday, we'll try to cover as much as possible from now. Very glad to know that you found a solution, if you still need help with anything, plea ... Jayp07 Portfolio Item 1 column layoutClosed   Dendrite - Creative Portfolio Theme   Updated June 25, 2024 at 12:46pm   2 Most recent comment from Neuron:Hi,I'm sorry for the late reply, we were on holiday, we'll try to cover as much as possible from now. Can you please provide me with your wp-admin, I will have a quick look to see what' ... Kavinda Left menu vanishedClosed   Merope - Photography WordPress Theme   Updated June 25, 2024 at 12:35pm   3 Most recent comment from Neuron:Very glad to know you solved the issue, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Garnett I cant activate my licenseClosed   Captura - Photography Portfolio WordPress Theme   Updated June 25, 2024 at 12:15pm   2 Most recent comment from Neuron:Hi Garnett,I can see that you've created a similar ticket which we've already responded to, can we close this one?Feel free to ask for anything you need.Kind Regards Garnett I cant activate my licenseClosed   Captura - Photography Portfolio WordPress Theme   Updated June 25, 2024 at 12:15pm   2 Most recent comment from Neuron:Hi Garnett,It seems that you also have the Envato Market plugin activated, as when Neuron Builder and Envato Market plugins are activated, the priority over license moves from Neuron to Envato plugin. ... stf24 Page title background colorClosed   Mango - Portfolio for Creative   Updated June 23, 2024 at 5:55pm   4 Most recent comment from Neuron:Hi,I'm sorry for the late reply, we're currently on holiday and we're working only part-time.The background you're talking about is a background image, you can edit it by going to ... Andrea Balzano Homepage SpacingClosed   Proton - Minimal Portfolio Theme   Updated June 19, 2024 at 3:30pm   9 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... BD Video background not responsinve on smartphoneClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated June 18, 2024 at 2:42pm   2 Most recent comment from Neuron:Hi BD,We've already responded to your ticket, please take a look at it.Feel free to ask for anything you need.Kind Regards akb14 Unanswered Tickets/Width of PageClosed   Otello - Personal Wordpress Blog and Magazine   Updated June 18, 2024 at 7:54am   3 Most recent comment from Neuron:Hi,I'm so sorry for the late reply, we had some holidays.We've just responded to your tickets, please take a look at them.Feel free to ask for anything you need.Kind Regards StoryZetu Pagination not workingClosed   Captura - Photography Portfolio WordPress Theme   Updated June 18, 2024 at 7:25am   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... audio_slave9 Elementor editor not loading/ not able to edit on saved templatesClosed   Torfa - Multi-Concept Agency Theme   Updated June 17, 2024 at 12:46pm   19 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.First of all, I'm glad to know that you've managed to find the solution, and I'm also really sorry about your e ...