Public Tickets
maisonhbijoux
My theme is not working after the demo uploadClosed
Cenes - Jewelry WordPress Store Theme
Updated January 6, 2025 at 12:17pm
5
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
patriciabonadia
Failed to import DemoClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated January 5, 2025 at 2:44pm
2
Most recent comment from Neuron:Hi,
We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use ...
Wiktor
Problem with demo importClosed
Kotona - Software and App Landing
Updated December 30, 2025 at 2:07pm
10
Most recent comment from Neuron:Hi Wiktor,
I am very sorry for the late reply, we were not working on the weekend.
Please find below an updated version of the Neuron Builder plugin that will solve the issue with the Testimonial Caro ...
pascale29
Menu missing on tablet and mobileClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 30, 2025 at 1:39pm
4
Most recent comment from Neuron:Very glad to know you found the solution.
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
SecureENT
MENU DISAPPEAREDClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 28, 2024 at 1:48pm
22
Most recent comment from Neuron:Hi,
Sorry for the late reply,
Please check the following free cache plugins:
WP Super Cache
W3 Total Cache
LiteSpeed Cache
Cache Enabler
Breeze
Autoptimize
Hyper Cache
Comet Cache
Feel free to ask for ...
usamatariq311
style.css style sheet is missing from theme zipClosed
Orken - Consulting and Corporate WordPress Theme
Updated December 26, 2024 at 12:02pm
2
Most recent comment from Neuron:Hi,
Please check the following article.
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Feel free to ask for anything you need.
Kind Regards
laurendeidra
I can't un-import a demoClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated December 24, 2024 at 10:41am
6
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
pierrebyr
Portfolio Slider Disappeared After Update - Replaced by White SpaceClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 23, 2024 at 10:22am
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
SecureENT
HOME LINK IN BLOG POSTClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 20, 2024 at 9:11pm
11
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
dg9dhy8kq5
Demo importClosed
Synapse - Creative MultiPurpose & WooCommerce Theme
Updated December 20, 2024 at 2:42pm
13
Most recent comment from Neuron:Hi,
Recently, we've released an update of the Neuron Builder plugin that will solve the issues, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboar ...
emzrkwcz
Mobile menu popup and page URL changesClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 20, 2024 at 12:56pm
12
Most recent comment from Neuron:Hi,
It seems that's a cache issue because I've tested it on several devices in my office and in all of them it looks good.
https://ibb.co/P56cWXj
https://ibb.co/Xxq6mjg
https://ibb.co/zrHYQb ...
SecureENT
MENU OUT OF ADJUSTMENTClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 19, 2024 at 10:33pm
13
Most recent comment from Neuron:Hi,
I saw that the hamburger icon was missing on the mobile header, so I've just added it and you can open the mobile menu via the icon now.
Feel free to ask for anything you need.
Kind Regards
Discosuperstar
The site is veeryy slowClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 19, 2024 at 12:43pm
19
Most recent comment from Neuron:Hi WaegliDesign,
The Arkhitekton theme doesn't use the Neuron Builder plugin, so you should delete it as it won't work with the theme.
You can find the required plugins for the Arkhitekton t ...
jepchumbai
Cannot Activate LicenseClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 19, 2024 at 12:01pm
2
Most recent comment from Neuron:Hi,
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ...
luxoasisliving
Non-functional widgestClosed
Minimo - Portfolio & Agency WordPress Themes
Updated December 18, 2024 at 3:03pm
2
Most recent comment from Neuron:Hi,
We've just released an update of the Neuron Builder plugin to make it compatible with the latest version of Elementor.
I've attached the latest version of the Neuron Builder plugin, in ...