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Public Tickets

valazka ElementorClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated June 5, 2024 at 8:11am   15 Most recent comment from Neuron:Hi @valazka,We've just responded to another ticket of yours about this issue, please take a look at it.Feel free to ask for anything you need.Kind Regards valazka PluginClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated June 5, 2024 at 8:10am   2 Most recent comment from Neuron:Hi,I've attached the latest version of the Neuron Core plugin, please install it by going to Dashboard > Plugins > Add New > Upload Plugin.- https://we.tl/t-ElwH9aJGmOFeel free to ask for anyt ... Makaila Issue with "qet a quote" pluginClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated June 5, 2024 at 8:07am   13 Most recent comment from Neuron:Hi Makaila, You don't have to worry about it, as we don't really update the theme, we only update the Neuron Builder plugin, and via the plugin, we make changes/updates to the theme, so the ... killdiscodesign install does not workClosed   Floona - Minimal Photography Theme   Updated June 5, 2024 at 8:01am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Cindy Erickson slider revolution activation keyClosed   Amartha - Modern Elementor WooCommerce Theme   Updated June 5, 2024 at 8:00am   12 Most recent comment from Neuron:Hi Cindy,Can you please share with us a screenshot of your refund request?Kind Regards j624 neuron templates not available on elementorClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated June 4, 2024 at 2:39pm   4 Most recent comment from Neuron:Hi,We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server. We use Clou ... chullachart Can we change the portfolio name to work?Closed   Bifrost - Simple Portfolio WordPress Theme   Updated June 4, 2024 at 10:08am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards goudefroy Elementor Library | No TemplatesClosed   Merope - Photography WordPress Theme   Updated June 4, 2024 at 10:07am   6 Most recent comment from Neuron:Hi, If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here: https://neuronthemes.com/library/wp-json/neuron/v1/inf ... laraware Disabling Fade animationClosed   AOi - Software & Technology Theme   Updated June 3, 2024 at 6:46am   2 Most recent comment from Neuron:Hi @laraware,You can remove the animations by going to edit the containers of the page > go to the Advanced tab > Motion Effects and remove the "Slide Up" effect.- https://prnt.sc/8D9EhKjtricGFeel fr ... jdhallman Can't import Demo ThemeClosed   Manila - Portfolio WordPress Theme   Updated June 3, 2024 at 6:41am   14 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I've just fixed the demo importer on your site, can you please take a look at it?Feel free to ask for anything you need. ... catara1 CONFIGURATIONClosed   Otello - Personal Wordpress Blog and Magazine   Updated June 3, 2024 at 6:27am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or inst ... poirrete I would like a refundClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 31, 2024 at 11:38am   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... poirrete Do any of the Plugins require pro version?Closed   Bifrost - Simple Portfolio WordPress Theme   Updated May 31, 2024 at 11:38am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... arisnoba Unable to Edit Posts with Elementor After Translating to English in WPMLClosed   Otello - Personal Wordpress Blog and Magazine   Updated May 31, 2024 at 9:22am   3 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need.If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards,  NeuronThemes J_LIVE couldn't change logoClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 31, 2024 at 9:12am   2 Most recent comment from Neuron:Hi, In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign the ...