Okay

Public Tickets

Hanna Your theme CRASHED my website.Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated November 5, 2024 at 7:17pm   4 Most recent comment from Neuron:Hi Niima, We've already helped you with your ticket. Kind Regards luxoasisliving Menu page doesn't workClosed   Minimo - Portfolio & Agency WordPress Themes   Updated November 5, 2024 at 10:51am   11 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I am very sorry for the late reply, we were not working on the weekend. I've just fixed it by adding the Archive Post i ... Niima Neuron pluginClosed   Otello - Personal Wordpress Blog and Magazine   Updated November 4, 2024 at 7:33pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards marcin_swidnik Brifost "Portfolio boxed" demo importClosed   Bifrost - Simple Portfolio WordPress Theme   Updated November 1, 2024 at 9:46pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Charlie Wythe Website not displaying properlyClosed   Bifrost - Simple Portfolio WordPress Theme   Updated October 30, 2024 at 4:38pm   16 Most recent comment from Neuron:We've just accepted the refund. Kind Regards iSteff Sticky HeaderClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated October 29, 2024 at 9:39pm   4 Most recent comment from Neuron:Hi, Sorry for the late reply, somehow we missed your ticket, I can see that you've already managed to do that, or am I missing something? https://we.tl/t-Mkw8yqjjLa Feel free to ask for anything ... robbie124 Coding visible at the top of the page of website. In mobile and on desktop versionClosed   Captura - Photography Portfolio WordPress Theme   Updated October 29, 2024 at 11:51am   2 Most recent comment from Neuron:Hi, We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we ... Cioka Problems with form acceptanceClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated October 28, 2024 at 8:14pm   6 Most recent comment from Neuron:Hi Cioka, I am very sorry for the late reply, we were not working on the weekend. I've just tried to send a form to your website and it's working as expected, can you please check the attach ... Cioka Menu dropdown item clicableClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated October 28, 2024 at 8:11pm   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Sorry for the misunderstanding, I've just fixed the issue now, when you click on the "Nuestros servicios" it will send ... Russell Safari having left right scrolling bugClosed   Taverna - Elegant Restaurant WordPress Theme   Updated October 27, 2024 at 5:57pm   5 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need. Kind Regards janaheiss Cannot change hero videoClosed   Otivar - Portfolio Theme for Creatives   Updated October 24, 2024 at 9:15pm   6 Most recent comment from Neuron:Hi, Please open the Homepage on Elementor's editor > go to the second section and find an inner section inside it > go to the style tab > background > video link. https://prnt.sc/avehjHwNqP52 Fee ... eccinc Can't get the latest Neuron Core Stuck on 1.2.8Closed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated October 24, 2024 at 9:42am   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Core plugin, please find it in the link below. https://we.tl/t-RIhw38gzvk Feel free to ask for anything you need. Kind Regards Cioka Portfolio categoryClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated October 21, 2024 at 9:01am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... amberkeogh90 Header not showing mobile viewClosed   Nikaia - Minimal & Creative WordPress Theme   Updated October 18, 2024 at 8:42pm   8 Most recent comment from Neuron:Hi, To help troubleshoot the issue with the Elementor form submissions not being received, here are a few things to check and try: 1. Check the Email Logs Ensure that the website is sending emails. So ... bschneersohn00 Mobile Menu Issues HelpClosed   Gega - Illustration & Artist Portfolio Theme   Updated October 16, 2024 at 9:09pm   4 Most recent comment from Neuron:Hi, I've just fixed the issue of the header, can you please take a look at your site? Feel free to ask for anything you need. Kind Regards