Public Tickets
bschneersohn00
Issues importing template theme into ElementorClosed
Gega - Illustration & Artist Portfolio Theme
Updated September 30, 2024 at 9:17am
3
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Very glad to know that you found a solution, feel free to ask for anything you need.
Kind Regards
Gosia
Urgent issue with main pageClosed
Akko - Portfolio WordPress Theme
Updated September 30, 2024 at 9:17am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
jemima20
how long does the importing of the demo take?Closed
Ponte - Interior Design & Furniture WordPress Theme
Updated September 30, 2024 at 6:54am
7
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
Gosia
Blog sidrbar not work properlyClosed
Akko - Portfolio WordPress Theme
Updated September 28, 2024 at 2:43pm
4
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
arisnoba
Issue with One-Click Play for Vimeo Videos in Video Widget Image OverlayClosed
AOi - Software & Technology Theme
Updated September 26, 2024 at 10:39am
9
Most recent comment from Neuron:Hi,
I've led the issue to the dev team and will get back to you as soon as I get an update.
Feel free to ask for anything you need.
Kind Regards
Viktorija
Refund moneyClosed
Floona - Minimal Photography Theme
Updated September 26, 2024 at 10:08am
10
Most recent comment from Neuron:Hi,
I'll lead this to the team that's responsible for the refund requests and they'll send you a guide on how to proceed with a refund and what can be the issue.
Feel free to ask for an ...
boleromexicoac
I can't get new version of Neuro CoreClosed
Kyoto - Innovative Portfolio Theme for Creatives
Updated September 26, 2024 at 9:43am
3
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
stf24
Woocomerce problemClosed
Mango - Portfolio for Creative
Updated September 26, 2024 at 9:32am
4
Most recent comment from Neuron:Hi,
No, the Mango theme doesn't require the Neuron Core plugin to work, if you're missing any plugin of the Mango theme, you can find it by going to Dashboard > Appearance > Install Plugins. ...
stf24
WP BakeryClosed
Mango - Portfolio for Creative
Updated September 26, 2024 at 9:22am
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
Douglas
Slider Revolution Won't ActivateClosed
Captura - Photography Portfolio WordPress Theme
Updated September 25, 2024 at 8:58pm
6
Most recent comment from Neuron:Hi,
Sorry for the late reply,
The wp-admin is not working, do you mind taking a look at it?
Feel free to ask for anything you need.
Kind Regards
Nadia
FontsClosed
Merope - Photography WordPress Theme
Updated September 25, 2024 at 10:15am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
ainglan
Demo import failureClosed
Captura - Photography Portfolio WordPress Theme
Updated September 24, 2024 at 4:19pm
6
Most recent comment from Neuron:Hi,
Can you please let us know what issues you're experiencing with Elementor, the theme is fully compatible with Elementor and it should work.
Please let me know what issues you're facing s ...
Davide
Elementor updateClosed
Hikone - Minimal Portfolio WordPress Theme
Updated September 24, 2024 at 11:48am
2
Most recent comment from Neuron:Hi,
We've just released an update of the Neuron Builder plugin to fix the issue, please update the plugin to the latest version, and the Elementor plugin also.
- https://neuronthemes.com/changel ...
renatolhp
Demo Import AgainClosed
Otivar - Portfolio Theme for Creatives
Updated September 24, 2024 at 11:45am
2
Most recent comment from Neuron:Hi,
I can see that you've managed to import the demo data, do you still need help with anything else?
You can take a look at the Documentation of the theme, and also at the Video Tutorials, wh ...
arisnoba
Request for Update on One-Click Play Issue for Vimeo VideosClosed
AOi - Software & Technology Theme
Updated September 24, 2024 at 11:40am
2
Most recent comment from Neuron:Hi,
I can see that the support team has already responded to your ticket today, can you please check it.
Feel free to ask for anything you need.
Kind Regards