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Public Tickets

financestrategy0909 License VerificationClosed   Orken - Consulting and Corporate WordPress Theme   Updated December 28, 2023 at 12:26pm   13 Most recent comment from Neuron:Hi,I've just reset your site and re-imported the Orken demo data, can you please take a look at your site?Feel free to ask for anything you need.Kind Regards KissPal1967 bugClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 28, 2023 at 9:41am   16 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes nnhulinh Neuron Control PanelClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated December 27, 2023 at 9:13am   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... signsamsterdam Menu is disappearing all the timeClosed   Synapse - Creative MultiPurpose & WooCommerce Theme   Updated December 26, 2023 at 8:01am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... ykmoh How to add top down menuClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 22, 2023 at 2:04pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... decielcoeur Can’t change my url link without my website crashing downClosed   Minimo - Portfolio & Agency WordPress Themes   Updated December 22, 2023 at 9:55am   20 Most recent comment from Neuron:Hi, We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we ... phileasweb44 Warning messageClosed   Gega - Illustration & Artist Portfolio Theme   Updated December 22, 2023 at 9:56am   5 Most recent comment from Neuron:Hi, We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we ... Ilija Not seeing all demos, only the main one (trying again to get your support)Closed   Akko - Portfolio WordPress Theme   Updated December 21, 2023 at 1:07pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Faith theme optionsClosed   Otello - Personal Wordpress Blog and Magazine   Updated December 21, 2023 at 8:57am   4 Most recent comment from Neuron:Hi, I'm so sorry for the late reply, I had to take some days off.Can you please take a look at the following video tutorial on how to edit the Single Post template, you can also provide me with y ... Artene Bogdan Issue with Architecture Theme - Portfolio Widget Causing Page FreezeClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated December 21, 2023 at 8:54am   14 Most recent comment from Neuron:Hi Artene,Sorry for the late reply, I had to take some days off.I've just tested that on your site and it's working as expected, can you please attach any video record of what actions you ta ... PabloRas Website terribly slowClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 21, 2023 at 8:51am   2 Most recent comment from Neuron:Hi,I would suggest you three things about how to increase the speed of your website. 1) Compress images to lower resolutions and smaller image sizes. 2) Use a cacher(we use w3 total cacher). https:/ ... iris_braun demo import failedClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated December 18, 2023 at 1:22pm   6 Most recent comment from Neuron:Hi Iris,I've just reset your site and re-imported the demo data, can you please take a look at your site now?It was the PHP Max Input Vars that was not letting the demo be imported correctly, so ... Denis Mobile Menu doesn't work!Closed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated December 18, 2023 at 12:57pm   11 Most recent comment from Neuron:Hi Denis,We do really apologize for the late reply and we really understand the frustration you may have experienced with our lack of support, but somehow your ticket kept being marked as solved.We� ... Martin Čop InformationClosed   Kotona - Software and App Landing   Updated December 18, 2023 at 8:47am   8 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. We would really love to help you solve the issues, but we saw that you requested a refund, do you still want to use the them ... uguryazici87 Mobile view issueClosed   Hikone - Minimal Portfolio WordPress Theme   Updated December 15, 2023 at 9:50am   12 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes