Public Tickets
uxcreativity
Demo Importer doesn't worksClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated November 13, 2023 at 1:13pm
11
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronT ...
Aleksandra
Transfer licenceClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated November 13, 2023 at 7:20am
2
Most recent comment from Neuron:Hi Aleksandra,I am very sorry for the late reply, we were not working on the weekend.You can do it by going to the site where you currently have the license, going to Dashboard > Neuron > License remo ...
winckiewiczadam
7abe5084-6bf6-47de-bcdf-aab2868e42d0Closed
Bifrost - Simple Portfolio WordPress Theme
Updated November 10, 2023 at 4:55pm
13
Most recent comment from Neuron:Hi,Sorry to say, but the wp-admin is not working, do you mind taking a look at it?Feel free to ask for anything you need.Kind Regards
Thierry
Search bugClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated November 10, 2023 at 4:50pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Ewa
using Elementator if it necessaryClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated November 10, 2023 at 8:29am
2
Most recent comment from Neuron:Hi Ewa,The Elementor plugin is a required plugin by the theme, as all of the theme demo pages are made with Elementor.The Elementor has free and pro versions, but the theme requires only the free vers ...
Peter Panos
Not installed as per demoClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 10, 2023 at 8:25am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Chianale
import demo dataClosed
Bifrost - Simple Portfolio WordPress Theme
Updated November 9, 2023 at 8:41am
6
Most recent comment from Neuron:Hi Chianale,Can you please take a look at the following article on how to solve that issue?- https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/Feel free to ask fo ...
amarsmors
CHANGE PORTFOLIO IMAGESClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated November 8, 2023 at 8:53am
2
Most recent comment from Neuron:Hi,These are the featured images of the Portfolio item, so you need to change them by going to edit the portfolio item, and at the right sidebar, you have the option to set your featured image, for mo ...
ShaunF
Demo Image importingClosed
Bifrost - Simple Portfolio WordPress Theme
Updated November 7, 2023 at 9:29am
2
Most recent comment from Neuron:Hi,
We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use ...
Denise Gilbert
hackClosed
Nikaia - Minimal & Creative WordPress Theme
Updated November 6, 2023 at 5:33pm
2
Most recent comment from Neuron:Hi Denise,I'm sorry to hear about the recent hacking issues on your website. It's crucial to address this matter promptly to ensure the safety and integrity of your online presence. Here are ...
Fastkets
Problem with importClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated November 6, 2023 at 10:30am
2
Most recent comment from Neuron:Hi,
We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use ...
Filipe Leite
Floona themeClosed
Floona - Minimal Photography Theme
Updated November 6, 2023 at 9:21am
4
Most recent comment from Neuron:Hi Filipe,We're sorry for the late reply. We took a few days off.Very glad to know, feel free to ask for anything you need.Kind Regards
shihjianan
Additional Error Details: Found too many permissions on token. sale:verifyClosed
Gega - Illustration & Artist Portfolio Theme
Updated November 6, 2023 at 9:10am
4
Most recent comment from Neuron:Hi,
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ...
parade-studio
Widgets blanck page in backendClosed
Centaurus - Creative Multipurpose WordPress Theme
Updated November 5, 2023 at 2:58pm
3
Most recent comment from Neuron:Hi,
We're so sorry for the late reply, We took a few days off.
Very glad to know, feel free to ask for anything you need.Kind Regards
seanmavley
featured image doesn't show when sharing to social mediaClosed
Floona - Minimal Photography Theme
Updated November 5, 2023 at 2:44pm
3
Most recent comment from Neuron:Hi,We're so sorry for the late reply, We took a few days off.Very glad to know, feel free to ask for anything you need.Kind Regards