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Public Tickets

ShaunF Changing menuClosed   Bifrost - Simple Portfolio WordPress Theme   Updated November 16, 2023 at 6:32pm   6 Most recent comment from Neuron:Hi, Some page seems to have the header set manually, so I've just set the header settings to be inherited to these pages, for example on the homepage, and now the "Soulfire Header" that you' ... Denis Mobile Mune doesn't workClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated November 16, 2023 at 8:29am   2 Most recent comment from Neuron:Hi Denis,We're really sorry for your experience with our support team, we really do apologize for what happened.As we've had lots of tickets recently, it seems that we've missed your ti ... gianni_tendina Fatal errorClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated November 15, 2023 at 12:57pm   4 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards Hugo (ashcom) JSON ErrorClosed   Otivar - Portfolio Theme for Creatives   Updated November 14, 2023 at 9:18pm   4 Most recent comment from Neuron:Hi Hugo,You're welcome, please let me know if you can solve it.Kind Regards uxcreativity Demo Importer doesn't worksClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated November 13, 2023 at 1:13pm   11 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Aleksandra Transfer licenceClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated November 13, 2023 at 7:20am   2 Most recent comment from Neuron:Hi Aleksandra,I am very sorry for the late reply, we were not working on the weekend.You can do it by going to the site where you currently have the license, going to Dashboard > Neuron > License remo ... winckiewiczadam 7abe5084-6bf6-47de-bcdf-aab2868e42d0Closed   Bifrost - Simple Portfolio WordPress Theme   Updated November 10, 2023 at 4:55pm   13 Most recent comment from Neuron:Hi,Sorry to say, but the wp-admin is not working, do you mind taking a look at it?Feel free to ask for anything you need.Kind Regards Thierry Search bugClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated November 10, 2023 at 4:50pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Ewa using Elementator if it necessaryClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated November 10, 2023 at 8:29am   2 Most recent comment from Neuron:Hi Ewa,The Elementor plugin is a required plugin by the theme, as all of the theme demo pages are made with Elementor.The Elementor has free and pro versions, but the theme requires only the free vers ... Peter Panos Not installed as per demoClosed   Otello - Personal Wordpress Blog and Magazine   Updated November 10, 2023 at 8:25am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Chianale import demo dataClosed   Bifrost - Simple Portfolio WordPress Theme   Updated November 9, 2023 at 8:41am   6 Most recent comment from Neuron:Hi Chianale,Can you please take a look at the following article on how to solve that issue?- https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/Feel free to ask fo ... amarsmors CHANGE PORTFOLIO IMAGESClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated November 8, 2023 at 8:53am   2 Most recent comment from Neuron:Hi,These are the featured images of the Portfolio item, so you need to change them by going to edit the portfolio item, and at the right sidebar, you have the option to set your featured image, for mo ... ShaunF Demo Image importingClosed   Bifrost - Simple Portfolio WordPress Theme   Updated November 7, 2023 at 9:29am   2 Most recent comment from Neuron:Hi, We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use ... Denise Gilbert hackClosed   Nikaia - Minimal & Creative WordPress Theme   Updated November 6, 2023 at 5:33pm   2 Most recent comment from Neuron:Hi Denise,I'm sorry to hear about the recent hacking issues on your website. It's crucial to address this matter promptly to ensure the safety and integrity of your online presence. Here are ... Fastkets Problem with importClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated November 6, 2023 at 10:30am   2 Most recent comment from Neuron:Hi, We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use ...