I'm sorry for the late reply, it's the weekend and we're working only part-time.
Sorry for the misunderstanding, with the wp-admin I meant the login credentials (username and password), you can also create a user for me with the following email: [email protected]
I'm sorry for the late reply, we've had some holidays in my country, we'll try to cover as much as possible from now.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Thank you so much, the wp-admin is https://www.denisedenora.com
Hi Denise,
I'm sorry for the late reply, it's the weekend and we're working only part-time.
Sorry for the misunderstanding, with the wp-admin I meant the login credentials (username and password), you can also create a user for me with the following email: [email protected]
Feel free to ask for anything you need.
Kind Regards
Hi Denise,
I can't reach your login page, do you mind taking a look at it?
- https://ibb.co/kKGDg0c
Feel free to ask for anything you need.
Kind Regards
Hi,
Sorry for the late reply,
I can see that you don't have the license of the Neuron Builder activated.
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Hi,
I'm sorry for the late reply, we've had some holidays in my country, we'll try to cover as much as possible from now.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
- https://prnt.sc/1b36kdk
Please let me know if you need further help.
Feel free to ask for anything you need.
Kind Regards
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes