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  Public Ticket #3625547
Site crashes down when installing neuron-builder plugin
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  • Mariana started the conversation
    April 10, 2024 at 6:42pm

    I am installing everything at first, and when I activate neuron-builder plugin the website crashes down. How can I fix this?

    I wasn't able to import any content yet.

  •   Mariana replied privately
  •  869
    Neuron replied
    3 weeks ago on April 11, 2024 at 10:50am

    Hi Mariana,

    I can't reach your login page, it keeps redirecting me to the 404 page.

    - https://ibb.co/MNpZWDD

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • Mariana replied
    3 weeks ago on April 11, 2024 at 2:09pm

    Thank you, I could install and activate Neuron Builder plugin now. I'll continue working in the demo import.
    I'll  let you know if I run into any new issue.

    Best regards!
    Mariana

  •  869
    Neuron replied
    3 weeks ago on April 11, 2024 at 2:10pm

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes