Public Tickets
Kamal Tamini
BugClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 23, 2023 at 12:48pm
13
Most recent comment from Neuron:Hi @MaQin-kamal,
We sincerely apologize for the challenges you encountered while using our Otello theme. Our primary goal is to ensure the utmost satisfaction of our clients with our products, and it& ...
Summumprojects
Cant import Ponte demoClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated November 23, 2023 at 8:17am
8
Most recent comment from Neuron:Hi,I didn't really make any changes on your site, I just went to Dashboard > Neuron > Demo Importer and clicked on the Import Demo button, and the demo was imported.If you like our theme or the ...
Pedro
Theme incompatibility with WPML pluginClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated November 23, 2023 at 6:14am
8
Most recent comment from Neuron:Hi,
I see that you're using an older version of the Neuron Builder plugin (1.0.7.0), so can you please update it to the latest version (1.0.7.8)? I've attached the latest version of the Neu ...
monyba
Mobile menuClosed
Hikone - Minimal Portfolio WordPress Theme
Updated November 22, 2023 at 4:43pm
10
Most recent comment from Neuron:Thanks a lot
parade-studio
p font size for mobileClosed
Centaurus - Creative Multipurpose WordPress Theme
Updated November 21, 2023 at 7:24pm
2
Most recent comment from Neuron:Hi,You can change the paragraph's font size on mobile by adding the following CSS code at Appearance > Customize > Additional CSS with the font size you want to add.
@media (max-width: 720px) {
...
ideacreativa
Low resolution logo!Closed
Floona - Minimal Photography Theme
Updated November 21, 2023 at 5:58pm
2
Most recent comment from Neuron:Hi,Please go to edit the header template and there you can change the size of the logo: https://ibb.co/52ZfLMrVideo tutorial about header builder.Feel free to ask for anything you need.Kind Regards
ideacreativa
Mobile home page has infinite vertical scrollingClosed
Floona - Minimal Photography Theme
Updated November 21, 2023 at 5:55pm
4
Most recent comment from Neuron:Hi,I've just fixed the issue by adding the following code at Elementor's Site Settings > Custom CSS.
@media (max-width: 1279px) {
.neuron-slides-wrapper {
overflow: hidden !impo ...
Charalampos Kiriakou
Demo aren't showing upClosed
Otivar - Portfolio Theme for Creatives
Updated November 20, 2023 at 10:36am
8
Most recent comment from Neuron:Hi @Charalampos,I've just reset your site and re-imported the demo data, can you please take a look at your site now?Feel free to ask for anything you need.Kind Regards
zjacasey
Transparent HeaderClosed
Kotona - Software and App Landing
Updated November 20, 2023 at 9:54am
4
Most recent comment from Neuron:Hi Zak,I've attached the Header template, please import it by going to Dashboard > Templates > Add New > Import Template.Feel free to ask for anything you need.Kind Regards
Yin Ping Choi
Template HeadingClosed
Bifrost - Simple Portfolio WordPress Theme
Updated November 20, 2023 at 6:31am
4
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.We're sorry but we're not ignoring you, we'll try our best to help you solve the issues.Can you please create a ...
weaselpixel
PROBLEM TO IMPORT DEMOClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated November 20, 2023 at 6:24am
24
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.Kind Regards
ShaunF
Changing menuClosed
Bifrost - Simple Portfolio WordPress Theme
Updated November 16, 2023 at 6:32pm
6
Most recent comment from Neuron:Hi,
Some page seems to have the header set manually, so I've just set the header settings to be inherited to these pages, for example on the homepage, and now the "Soulfire Header" that you' ...
Denis
Mobile Mune doesn't workClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated November 16, 2023 at 8:29am
2
Most recent comment from Neuron:Hi Denis,We're really sorry for your experience with our support team, we really do apologize for what happened.As we've had lots of tickets recently, it seems that we've missed your ti ...
gianni_tendina
Fatal errorClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated November 15, 2023 at 12:57pm
4
Most recent comment from Neuron:Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Hugo (ashcom)
JSON ErrorClosed
Otivar - Portfolio Theme for Creatives
Updated November 14, 2023 at 9:18pm
4
Most recent comment from Neuron:Hi Hugo,You're welcome, please let me know if you can solve it.Kind Regards