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Public Tickets

AmySueLynch Template IssueClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 16, 2024 at 7:32am   7 Most recent comment from AmySueLynch:Hello. Really hoping to get an answer on this today after the weekend! Thanks so much! Valentina Manfredi pagina prodottiClosed   Lilium - Modern WooCommerce Theme   Updated September 11, 2024 at 12:20pm   4 Most recent comment from Valentina Manfredi:I'm sorry, did you receive my answer? webrider Adding second languageClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated September 9, 2024 at 9:35pm   2 Most recent comment from Neuron:Hi,I would suggest the WPML, Weglot, or the Polylang plugin, you can take a look at both plugins and then decide which one you want to use.Feel free to ask for anything you need.Kind Regards Jacob Butler License Verification Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme.Closed   Hikone - Minimal Portfolio WordPress Theme   Updated September 9, 2024 at 8:46pm   3 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards AmySueLynch Template UseClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated September 9, 2024 at 8:03pm   6 Most recent comment from Neuron:Hi @AmySuelLynch,I am very sorry for the late reply, we were not working on the weekend.I've just fixed the issue by including the Post Content widget inside the Travel Single Template, can you p ... iamjiere Import demo doesn't workClosed   Otello - Personal Wordpress Blog and Magazine   Updated September 6, 2024 at 8:20am   3 Most recent comment from Neuron:Hi, PHP Recommendations Memory Size: memory_limit = 256M Script execution time: max_execution_time = 400 Number of input variables: max_input_vars = 4000 If you don’t have access to the php.ini fi ... mauri_vinueza Problems with how my page looks on mobileClosed   Lilium - Modern WooCommerce Theme   Updated September 6, 2024 at 8:01am   7 Most recent comment from Neuron:Hi,I've fixed the issue by adding the following CSS at Elementor's Site Settings > Custom CSS. /* Carousel Visible */ .swiper-slide-visible, body:not(.elementor-editor-active) .h-neuron-anim ... Anon Mobile Menu OverlayClosed   Floona - Minimal Photography Theme   Updated September 5, 2024 at 2:59pm   17 Most recent comment from Neuron:Hi,We're really sorry for the late reply, somehow your ticket was marked as solved.Can you please create a user for me using our email: [email protected], as the login credentials you've ... Rockinandblogin categories menuClosed   Otello - Personal Wordpress Blog and Magazine   Updated September 5, 2024 at 11:08am   7 Most recent comment from Neuron:Yes, the issue is fixed also for tablets. If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Marco Unable to update to latest version with envato pluginClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated September 4, 2024 at 12:53pm   11 Most recent comment from Neuron:Hi Marco,I've just updated the Kyoto theme and Neuron Core to the latest version on your site, can you please take a look at it?Feel free to ask for anything you need.Kind Regards LIN how to install the correct versionClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 4, 2024 at 8:12am   15 Most recent comment from Neuron:I'll ask the team to accept the refund as soon as possible. Mulbah Media Theme Pages Not ImportingClosed   AOi - Software & Technology Theme   Updated September 4, 2024 at 8:08am   4 Most recent comment from Neuron:Hi,I can see that somehow you've managed to import the demo data, are you happy with that import or do you want me to reset your site and re-import the demo data, but notice that after the reset ... Dirtfoil Metro Post Controller...Closed   Akko - Portfolio WordPress Theme   Updated September 4, 2024 at 7:27am   9 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... rafalbig Checkout - payment boxes are not being displayedClosed   Akko - Portfolio WordPress Theme   Updated September 1, 2024 at 10:40pm   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend.I've led the issue to the dev team and will get back to you as soon as possible.Feel free to ask for anything you need. ... Patrizia Compatibility and Installation Issue with Otello ThemeClosed   Otello - Personal Wordpress Blog and Magazine   Updated August 29, 2024 at 10:46am   11 Most recent comment from Patrizia:Ok, thank you!