Public Tickets
sergiods97santos
Menu has a problemClosed
Orken - Consulting and Corporate WordPress Theme
Updated October 16, 2024 at 6:53pm
14
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.
Kind Regards
Alex
Undefined array keyClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated October 16, 2024 at 11:38am
17
Most recent comment from Neuron:Hi Alex,
I've just fixed the issue by setting the overflow to hidden in the section I've marked in the attached screenshot as it was creating the horizontal scroll.
https://prnt.sc/gVWHTxmPA ...
MesterJC
Theme not workingClosed
Tenton - Complex & Single WordPress Property Theme
Updated October 15, 2024 at 1:22pm
2
Most recent comment from Neuron:We've responded to that ticket, so can we close this one?
Mathilde
Error with burger menuClosed
Hikone - Minimal Portfolio WordPress Theme
Updated October 15, 2024 at 3:10am
16
Most recent comment from Mathilde:I'm not sure to understand how this could fix my problem with fonts?It seems that it works on Mac but not other computers. Could you fix this please? Details below"I'm encountering a strange ...
jemima20
Style KitClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 14, 2024 at 10:20am
8
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronTh ...
nataliabordalozano
license verification problemClosed
Amartha - Modern Elementor WooCommerce Theme
Updated October 11, 2024 at 9:53pm
16
Most recent comment from Neuron:Hi,
We're so sorry for your experience with our support, we totally understand your frustration.
I've just fixed the issue, can you please take a look at your site now?
Feel free to ask for ...
Don Kubie
neuron core is corrupt, causes critical error in wordpressClosed
Torfa - Multi-Concept Agency Theme
Updated October 10, 2024 at 11:50pm
9
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
Andres
Theme not loading correctlyClosed
Otivar - Portfolio Theme for Creatives
Updated October 10, 2024 at 11:48pm
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
DigiBandit
OCDI Import Failure Reason: 403 - Forbidden.Closed
Bifrost - Simple Portfolio WordPress Theme
Updated October 9, 2024 at 1:54pm
18
Most recent comment from DigiBandit:Done and done, good luck!https://hachey.graphics/wp-admin/?wtlwp_token=c332a3af905ee740eec18e4e04040ed8abe944f555aed123e763d6674def35dc68b080ddb7c1b616f0ee3494bc5cfb83d72f75ed1e2a983720d03ef94b7f3851
duponchelsarah
template id not foundClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated October 8, 2024 at 8:53pm
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
capaquilts
Slider revolutionClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated October 8, 2024 at 8:43pm
6
Most recent comment from Neuron:Hi,
I've just added the missing slider revolution templates, can you please check your site now?
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that woul ...
jemima20
Custom fonts option is missingClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 8, 2024 at 8:57am
9
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
theondastudio
Installation / Installed Template KitsClosed
Captura - Photography Portfolio WordPress Theme
Updated October 7, 2024 at 11:41pm
9
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've reset your site and re-imported the demo data, but the Elementor is stuck in the loading screen, can you please ta ...
stf24
Slider not workingClosed
Mango - Portfolio for Creative
Updated October 7, 2024 at 11:26pm
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
If you're going to re-activate the modern demo, please tell me so I can log into your site and check the issue, as it&# ...
share2019
Instalation problemsClosed
Ginea - Modern WooCommerce Theme
Updated October 7, 2024 at 11:13pm
22
Most recent comment from Neuron:Hi,
Sorry for the late reply, somehow your ticket was marked as solved.
For the terms and conditions text, please install the following plugin and add the following code to it, so please go and replac ...