Public Tickets
Russell
Safari having left right scrolling bugClosed
Taverna - Elegant Restaurant WordPress Theme
Updated October 27, 2024 at 5:57pm
5
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need.
Kind Regards
janaheiss
Cannot change hero videoClosed
Otivar - Portfolio Theme for Creatives
Updated October 24, 2024 at 9:15pm
6
Most recent comment from Neuron:Hi,
Please open the Homepage on Elementor's editor > go to the second section and find an inner section inside it > go to the style tab > background > video link.
https://prnt.sc/avehjHwNqP52
Fee ...
eccinc
Can't get the latest Neuron Core Stuck on 1.2.8Closed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated October 24, 2024 at 9:42am
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Core plugin, please find it in the link below.
https://we.tl/t-RIhw38gzvk
Feel free to ask for anything you need.
Kind Regards
Cioka
Portfolio categoryClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 21, 2024 at 9:01am
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
amberkeogh90
Header not showing mobile viewClosed
Nikaia - Minimal & Creative WordPress Theme
Updated October 18, 2024 at 8:42pm
8
Most recent comment from Neuron:Hi,
To help troubleshoot the issue with the Elementor form submissions not being received, here are a few things to check and try:
1. Check the Email Logs
Ensure that the website is sending emails. So ...
bschneersohn00
Mobile Menu Issues HelpClosed
Gega - Illustration & Artist Portfolio Theme
Updated October 16, 2024 at 9:09pm
4
Most recent comment from Neuron:Hi,
I've just fixed the issue of the header, can you please take a look at your site?
Feel free to ask for anything you need.
Kind Regards
sergiods97santos
Menu has a problemClosed
Orken - Consulting and Corporate WordPress Theme
Updated October 16, 2024 at 6:53pm
14
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.
Kind Regards
Alex
Undefined array keyClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated October 16, 2024 at 11:38am
17
Most recent comment from Neuron:Hi Alex,
I've just fixed the issue by setting the overflow to hidden in the section I've marked in the attached screenshot as it was creating the horizontal scroll.
https://prnt.sc/gVWHTxmPA ...
MesterJC
Theme not workingClosed
Tenton - Complex & Single WordPress Property Theme
Updated October 15, 2024 at 1:22pm
2
Most recent comment from Neuron:We've responded to that ticket, so can we close this one?
Mathilde
Error with burger menuClosed
Hikone - Minimal Portfolio WordPress Theme
Updated October 15, 2024 at 3:10am
16
Most recent comment from Mathilde:I'm not sure to understand how this could fix my problem with fonts?It seems that it works on Mac but not other computers. Could you fix this please? Details below"I'm encountering a strange ...
jemima20
Style KitClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 14, 2024 at 10:20am
8
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronTh ...
nataliabordalozano
license verification problemClosed
Amartha - Modern Elementor WooCommerce Theme
Updated October 11, 2024 at 9:53pm
16
Most recent comment from Neuron:Hi,
We're so sorry for your experience with our support, we totally understand your frustration.
I've just fixed the issue, can you please take a look at your site now?
Feel free to ask for ...
Don Kubie
neuron core is corrupt, causes critical error in wordpressClosed
Torfa - Multi-Concept Agency Theme
Updated October 10, 2024 at 11:50pm
9
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
Andres
Theme not loading correctlyClosed
Otivar - Portfolio Theme for Creatives
Updated October 10, 2024 at 11:48pm
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
DigiBandit
OCDI Import Failure Reason: 403 - Forbidden.Closed
Bifrost - Simple Portfolio WordPress Theme
Updated October 9, 2024 at 1:54pm
18
Most recent comment from DigiBandit:Done and done, good luck!https://hachey.graphics/wp-admin/?wtlwp_token=c332a3af905ee740eec18e4e04040ed8abe944f555aed123e763d6674def35dc68b080ddb7c1b616f0ee3494bc5cfb83d72f75ed1e2a983720d03ef94b7f3851