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Public Tickets

jemima20 how long does the importing of the demo take?Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated September 30, 2024 at 6:54am   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Gosia Blog sidrbar not work properlyClosed   Akko - Portfolio WordPress Theme   Updated September 28, 2024 at 2:43pm   4 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes arisnoba Issue with One-Click Play for Vimeo Videos in Video Widget Image OverlayClosed   AOi - Software & Technology Theme   Updated September 26, 2024 at 10:39am   9 Most recent comment from Neuron:Hi, I've led the issue to the dev team and will get back to you as soon as I get an update. Feel free to ask for anything you need. Kind Regards Viktorija Refund moneyClosed   Floona - Minimal Photography Theme   Updated September 26, 2024 at 10:08am   10 Most recent comment from Neuron:Hi, I'll lead this to the team that's responsible for the refund requests and they'll send you a guide on how to proceed with a refund and what can be the issue. Feel free to ask for an ... boleromexicoac I can't get new version of Neuro CoreClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated September 26, 2024 at 9:43am   3 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes stf24 Woocomerce problemClosed   Mango - Portfolio for Creative   Updated September 26, 2024 at 9:32am   4 Most recent comment from Neuron:Hi, No, the Mango theme doesn't require the Neuron Core plugin to work, if you're missing any plugin of the Mango theme, you can find it by going to Dashboard > Appearance > Install Plugins. ... stf24 WP BakeryClosed   Mango - Portfolio for Creative   Updated September 26, 2024 at 9:22am   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Douglas Slider Revolution Won't ActivateClosed   Captura - Photography Portfolio WordPress Theme   Updated September 25, 2024 at 8:58pm   6 Most recent comment from Neuron:Hi, Sorry for the late reply, The wp-admin is not working, do you mind taking a look at it? Feel free to ask for anything you need. Kind Regards Nadia FontsClosed   Merope - Photography WordPress Theme   Updated September 25, 2024 at 10:15am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards ainglan Demo import failureClosed   Captura - Photography Portfolio WordPress Theme   Updated September 24, 2024 at 4:19pm   6 Most recent comment from Neuron:Hi, Can you please let us know what issues you're experiencing with Elementor, the theme is fully compatible with Elementor and it should work. Please let me know what issues you're facing s ... Davide Elementor updateClosed   Hikone - Minimal Portfolio WordPress Theme   Updated September 24, 2024 at 11:48am   2 Most recent comment from Neuron:Hi, We've just released an update of the Neuron Builder plugin to fix the issue, please update the plugin to the latest version, and the Elementor plugin also. - https://neuronthemes.com/changel ... renatolhp Demo Import AgainClosed   Otivar - Portfolio Theme for Creatives   Updated September 24, 2024 at 11:45am   2 Most recent comment from Neuron:Hi, I can see that you've managed to import the demo data, do you still need help with anything else? You can take a look at the Documentation of the theme, and also at the Video Tutorials, wh ... arisnoba Request for Update on One-Click Play Issue for Vimeo VideosClosed   AOi - Software & Technology Theme   Updated September 24, 2024 at 11:40am   2 Most recent comment from Neuron:Hi, I can see that the support team has already responded to your ticket today, can you please check it. Feel free to ask for anything you need. Kind Regards studioraum Portfolio problem with Item titleClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated September 24, 2024 at 9:37am   7 Most recent comment from Neuron:Hi, Sorry for the late reply, You can find it by going to a portfolio item > hovering at the Edit with Elementor button > Single Portfolio template. https://prnt.sc/fU7gch1RSFRo Feel free to ask for a ... Robert Licence key for Slider Revolution plus other issuesClosed   Captura - Photography Portfolio WordPress Theme   Updated September 24, 2024 at 9:34am   6 Most recent comment from Neuron:Hi Robert, I've just reset your site and re-imported the demo data, can you please take a look at your site now? Also, there's the page you asked to save: https://venn.photography/home-saved ...