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Public Tickets

mauri_vinueza Problems with how my page looks on mobileClosed   Lilium - Modern WooCommerce Theme   Updated September 6, 2024 at 8:01am   7 Most recent comment from Neuron:Hi,I've fixed the issue by adding the following CSS at Elementor's Site Settings > Custom CSS. /* Carousel Visible */ .swiper-slide-visible, body:not(.elementor-editor-active) .h-neuron-anim ... Anon Mobile Menu OverlayClosed   Floona - Minimal Photography Theme   Updated September 5, 2024 at 2:59pm   17 Most recent comment from Neuron:Hi,We're really sorry for the late reply, somehow your ticket was marked as solved.Can you please create a user for me using our email: [email protected], as the login credentials you've ... Rockinandblogin categories menuClosed   Otello - Personal Wordpress Blog and Magazine   Updated September 5, 2024 at 11:08am   7 Most recent comment from Neuron:Yes, the issue is fixed also for tablets. If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Marco Unable to update to latest version with envato pluginClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated September 4, 2024 at 12:53pm   11 Most recent comment from Neuron:Hi Marco,I've just updated the Kyoto theme and Neuron Core to the latest version on your site, can you please take a look at it?Feel free to ask for anything you need.Kind Regards LIN how to install the correct versionClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 4, 2024 at 8:12am   15 Most recent comment from Neuron:I'll ask the team to accept the refund as soon as possible. Mulbah Media Theme Pages Not ImportingClosed   AOi - Software & Technology Theme   Updated September 4, 2024 at 8:08am   4 Most recent comment from Neuron:Hi,I can see that somehow you've managed to import the demo data, are you happy with that import or do you want me to reset your site and re-import the demo data, but notice that after the reset ... Dirtfoil Metro Post Controller...Closed   Akko - Portfolio WordPress Theme   Updated September 4, 2024 at 7:27am   9 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... rafalbig Checkout - payment boxes are not being displayedClosed   Akko - Portfolio WordPress Theme   Updated September 1, 2024 at 10:40pm   6 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend.I've led the issue to the dev team and will get back to you as soon as possible.Feel free to ask for anything you need. ... Patrizia Compatibility and Installation Issue with Otello ThemeClosed   Otello - Personal Wordpress Blog and Magazine   Updated August 29, 2024 at 10:46am   11 Most recent comment from Patrizia:Ok, thank you! bencom Missing demo import CTAClosed   AOi - Software & Technology Theme   Updated August 27, 2024 at 9:18am   10 Most recent comment from Neuron:Hi,I really apologize for our late reply in this case, on the other hand, I'm so glad to know that you found a solution.Feel free to ask for anything you need.Kind Regards pedroverdejo Footer template not workingClosed   Kyoto - Innovative Portfolio Theme for Creatives   Updated August 26, 2024 at 7:50pm   4 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I've just fixed the issue by duplicating the footer template and naming it "Footer N", so please go and test now the foot ... patrikpejtsik Portfolio - error 500 (asap)Closed   Otivar - Portfolio Theme for Creatives   Updated August 26, 2024 at 12:24pm   7 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.The wp-admin is not working, do you mind taking a look at it?- https://prnt.sc/-SFeVj8NJaKgFeel free to ask for anything you n ... rafalbig Error message on check-out page: Incorrect use of <label for=FORM_ELEMENT>Closed   Akko - Portfolio WordPress Theme   Updated August 24, 2024 at 7:58am   3 Most recent comment from rafalbig:Hi, If you want to login to the panel, please use below credentials: Username : Neuron Password: j*&213blD2dEI)Wbd6EuDPqy Thank you in advanced for your help.  Jeanel No demo content pages to installClosed   Konference - Conference & Events Wordpress Theme   Updated August 23, 2024 at 11:49am   7 Most recent comment from Neuron:Hi Jeanel,I can see that you've managed to correct the demo pages and you've started to change the demo content, do you still want to do a reset of the site?You can take a look at the Docu ... rafalbig Unchecked runtime.lastError error messageClosed   Akko - Portfolio WordPress Theme   Updated August 22, 2024 at 7:51pm   3 Most recent comment from Neuron:Glad to know that you found the solution,If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes