Public Tickets
Vinycius
Issue with Ponte Theme - Missing Pre-Made Page LayoutsClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 14, 2025 at 9:53pm
5
Most recent comment from Neuron:Hi,
The login credentials aren't working, do you mind taking a look at it?
https://prnt.sc/Z7kAbGIeaTlL
Feel free to ask for anything you need.
Kind Regards
Vermouth
Assistance Required with Profile and Mobile Display IssuesClosed
Otello - Personal Wordpress Blog and Magazine
Updated January 18, 2025 at 3:23pm
2
Most recent comment from Vermouth:Hi Neuron Team,
Please close this ticket as it was resolved in another one.
Thank you!
Kind regards,
Vermouth
patriciabonadia
Slider Revolution - Invalid License Key (bundled plugin)Closed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated January 14, 2025 at 11:10am
6
Most recent comment from Neuron:Hi,
Thank you for reaching out and sharing your experience. I’m sorry to hear that you’ve had difficulties with the theme and the Slider Revolution plugin. I’d be happy to clarify the licensing ...
Gosia
Assistance Required: Issue with Contact Form Display on MobileClosed
Ellada - Elegant Photography Theme
Updated January 23, 2025 at 7:19am
4
Most recent comment from Gosia:Hello Support Team,
I hope this message finds you well. I wanted to kindly follow up regarding my issue, as I haven't received a response in over a week. Could you please assist me with this? You ...
alvaro garcia
responsiveClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 13, 2025 at 4:46pm
11
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
ugedafita
slider editionClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 13, 2025 at 12:15pm
12
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
kmounas
Library doesn't contain any templatesClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated January 13, 2025 at 12:01pm
4
Most recent comment from Neuron:Hi,
If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here:
https://neuronthemes.com/library/wp-json/neuron/v1/inf ...
tarisapg
I can't use the themeClosed
Torfa - Multi-Concept Agency Theme
Updated January 13, 2025 at 11:53am
14
Most recent comment from Neuron:Hi,
We would love to help you solve any issues you're facing, so can you please give us a brief explanation of what kind of issues you're facing?
If you have already decided not to use the T ...
firstspringconsulting
RefundClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated January 13, 2025 at 11:28am
2
Most recent comment from Neuron:Hi,
We would love to help you solve any issues you're facing, so can you please give us a brief explanation of what kind of issues you're facing?
If you have already decided not to use the K ...
household1
plugin not foundClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 10, 2025 at 10:42pm
8
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
SecureENT
Comments not showingClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 9, 2025 at 9:52pm
12
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
Arda Karaçayır
Neuron Code plugin problemClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated January 9, 2025 at 8:53pm
12
Most recent comment from Neuron:Hi,
The team is about to release an update of the Arkhitekton theme and Neuron Core plugin tomorrow.
But I've attached the latest version of the theme so you can install it immediately and not wa ...
Jakub
There is no Slider Revolution licenseClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated January 8, 2025 at 10:35pm
2
Most recent comment from Neuron:Hi Jakub,
The author misspelled it, he wrote that you need to paste the Envato Purchase Code, but that's the license of his plugin(Revolution Slider), not the license of our theme. We have purcha ...
SecureENT
Menu for mobile PhonesClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 6, 2025 at 10:31pm
8
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
dedadi
ActivateClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 6, 2025 at 10:02pm
16
Most recent comment from Neuron:Hi,
We're sorry for your experience with our Kanik theme, if you still want to give the theme a try, please let us know so we can help you.
Feel free to ask for anything you need.
Kind Regards