Public Tickets
Alpar Daniel
website crash after elementor plugin updateClosed
Akko - Portfolio WordPress Theme
Updated December 18, 2024 at 12:09pm
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
suzanka
Unable to Change Header Template for Shop PageClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 16, 2024 at 9:38pm
10
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
As you're using Elementor Pro, you can set the header to display using the display conditions feature, and I can see th ...
darrenchittock
Full refundClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated December 16, 2024 at 8:55pm
4
Most recent comment from Neuron:Hi,
You can request a refund using the link below.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Vermouth
Issues and Questions Regarding the Demo and TemplatesClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 16, 2024 at 10:41am
2
Most recent comment from Neuron:Hi Vermouth,
I am very sorry for the late reply, we were not working on the weekend.
1) Can you please check the article below, also make sure that you're connected to the library.
- https://ele ...
SecureENT
menu not showing up on pagesClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 16, 2024 at 10:33am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
SecureENT
domainClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 16, 2024 at 10:33am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please check the following video tutorial?
Feel free to ask for anything you need.
Kind Regards
SecureENT
Elementor Pro PopupsClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 11, 2024 at 4:08pm
6
Most recent comment from Neuron:Hi,
The link I provided is an API endpoint that contains the information needed for your website to access the library resources hosted on our domain. It’s not meant to be viewed directly in a brows ...
pascale29
Neuron License verification not workingClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 11, 2024 at 12:41pm
3
Most recent comment from Neuron:Very glad to know,
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and ...
smztuco
Changing the Display Condition setting for a published templatesClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated December 11, 2024 at 11:28am
6
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
jb3rns
Can't import demo locallyClosed
Manila - Portfolio WordPress Theme
Updated December 10, 2024 at 10:14pm
2
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fil ...
ssizzkim
demo importer does not workClosed
Travelosophy — A New Point of View
Updated December 10, 2024 at 11:04am
6
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fil ...
Ashade
My orderClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 9, 2024 at 10:27pm
4
Most recent comment from Neuron:Hi Ashade,
Have you imported the pre made demo pages, if not, please go to Dashboard > Neuron > Demo Improter and import the Main Demo which includes all of the Otello demo pages, then you need to go ...
tranchinh1412tkp
Don't have Neuron Builder plugin dashboardClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated December 9, 2024 at 10:26pm
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I can see that the demo data has been imported correctly, the error log that shows in the attached screenshot is for the ima ...
Vermouth
Installation Issues: Otello Theme and NeuronBuilderClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 9, 2024 at 9:37pm
2
Most recent comment from Neuron:Hi,
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
I ...
Gosia
The icons didn't importClosed
Ellada - Elegant Photography Theme
Updated December 9, 2024 at 1:52pm
7
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...