Public Tickets
Oddy
Unable to activate the themeClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated February 2, 2025 at 5:30pm
4
Most recent comment from Neuron:No, you're good to go.
When you install the theme and its required plugins, you need to activate the Neuron Builders license and import the demo data. That's all you need to do before starti ...
Patrick
Demo import installationClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated February 2, 2025 at 3:38pm
2
Most recent comment from Neuron:We've already responded to your other ticket, please check it.
Kind Regards
Patrick
reinstallationClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated February 2, 2025 at 3:37pm
2
Most recent comment from Neuron:Hi,
Sorry for the late reply, it's the weekend and we're working only part-time.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free ...
viollazyanina
Slider Plugin PurchaseClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 31, 2025 at 3:00pm
6
Most recent comment from Neuron:Yes, surely.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Ponte ...
abhay21892
Demo Import not workingClosed
Cenes - Jewelry WordPress Store Theme
Updated January 31, 2025 at 1:19pm
13
Most recent comment from Neuron:Hi,
I've led the issue to the dev team and will get back to you as soon as I have any updates.
Feel free to ask for anything you need.
Kind Regards
Shandra
License verificationClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 30, 2025 at 8:37pm
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Gosia
Issue with Contact Form Display on MobileClosed
Ellada - Elegant Photography Theme
Updated January 30, 2025 at 2:48pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Luca Dicorato
RefundClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 29, 2025 at 9:33pm
2
Most recent comment from Neuron:Hi Luca,
Can you please be more specific, is there anything you need to know?
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything ...
Gosia
Assistance Needed: Issue with Interactive Posts Section on Safari MobileClosed
Ellada - Elegant Photography Theme
Updated January 28, 2025 at 10:53pm
8
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.
Kind Regards
DesignTribu
Elementor is working only with basic permalinksClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated January 28, 2025 at 8:20pm
3
Most recent comment from Neuron:Hi,
The "Not Found" error when setting WordPress permalinks to "Post Name" is a common issue, and it usually occurs because the server's .htaccess file isn't properly configured or isn' ...
Vermouth
CSS and Layout Issues with Neuron ThemeClosed
Otello - Personal Wordpress Blog and Magazine
Updated January 27, 2025 at 9:36pm
11
Most recent comment from Vermouth:Dear Neuron Support Team,
I hope this message finds you well. I need assistance with a few modifications on my WordPress site using the Neural Otello theme:
Remove sections from the account page:In th ...
Gosia
Assistance Needed: Issue with Phone Number Display on Safari MobileClosed
Ellada - Elegant Photography Theme
Updated January 27, 2025 at 7:21pm
8
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.
Kind Regards
operaciones78
Installed theme but no Neuron app to activate licenseClosed
AOi - Software & Technology Theme
Updated January 27, 2025 at 2:30pm
4
Most recent comment from Neuron:Hi,
The Main Demo that you see at Neuron > Demo Importer includes all of the AOi demo pages, so please import the Main Demo and you're good to go.
PHP Recommendations
Memory Size: memory_limit ...
Pascal Tomasina
Issue with Elementor Update and Access to Neuron Builder UpdatesClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 23, 2025 at 4:08pm
2
Most recent comment from Neuron:Hi Pascal,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/ne ...
maddie
installation of pluginClosed
Minimo - Portfolio & Agency WordPress Themes
Updated January 23, 2025 at 2:35pm
6
Most recent comment from Neuron:Hi,
We're very sorry for your experience with our Minimo theme, we really want to help you solve all the issues you're having with our theme, so if you can create a new user for me so I can ...