Public Tickets
laurendeidra
I can't un-import a demoClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated December 24, 2024 at 10:41am
6
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
pierrebyr
Portfolio Slider Disappeared After Update - Replaced by White SpaceClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 23, 2024 at 10:22am
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
SecureENT
HOME LINK IN BLOG POSTClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 20, 2024 at 9:11pm
11
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
dg9dhy8kq5
Demo importClosed
Synapse - Creative MultiPurpose & WooCommerce Theme
Updated December 20, 2024 at 2:42pm
13
Most recent comment from Neuron:Hi,
Recently, we've released an update of the Neuron Builder plugin that will solve the issues, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboar ...
emzrkwcz
Mobile menu popup and page URL changesClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 20, 2024 at 12:56pm
12
Most recent comment from Neuron:Hi,
It seems that's a cache issue because I've tested it on several devices in my office and in all of them it looks good.
https://ibb.co/P56cWXj
https://ibb.co/Xxq6mjg
https://ibb.co/zrHYQb ...
SecureENT
MENU OUT OF ADJUSTMENTClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 19, 2024 at 10:33pm
13
Most recent comment from Neuron:Hi,
I saw that the hamburger icon was missing on the mobile header, so I've just added it and you can open the mobile menu via the icon now.
Feel free to ask for anything you need.
Kind Regards
Discosuperstar
The site is veeryy slowClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 19, 2024 at 12:43pm
19
Most recent comment from Neuron:Hi WaegliDesign,
The Arkhitekton theme doesn't use the Neuron Builder plugin, so you should delete it as it won't work with the theme.
You can find the required plugins for the Arkhitekton t ...
jepchumbai
Cannot Activate LicenseClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 19, 2024 at 12:01pm
2
Most recent comment from Neuron:Hi,
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ...
luxoasisliving
Non-functional widgestClosed
Minimo - Portfolio & Agency WordPress Themes
Updated December 18, 2024 at 3:03pm
2
Most recent comment from Neuron:Hi,
We've just released an update of the Neuron Builder plugin to make it compatible with the latest version of Elementor.
I've attached the latest version of the Neuron Builder plugin, in ...
Alpar Daniel
website crash after elementor plugin updateClosed
Akko - Portfolio WordPress Theme
Updated December 18, 2024 at 12:09pm
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
suzanka
Unable to Change Header Template for Shop PageClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 16, 2024 at 9:38pm
10
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
As you're using Elementor Pro, you can set the header to display using the display conditions feature, and I can see th ...
darrenchittock
Full refundClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated December 16, 2024 at 8:55pm
4
Most recent comment from Neuron:Hi,
You can request a refund using the link below.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Vermouth
Issues and Questions Regarding the Demo and TemplatesClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 16, 2024 at 10:41am
2
Most recent comment from Neuron:Hi Vermouth,
I am very sorry for the late reply, we were not working on the weekend.
1) Can you please check the article below, also make sure that you're connected to the library.
- https://ele ...
SecureENT
menu not showing up on pagesClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 16, 2024 at 10:33am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
SecureENT
domainClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated December 16, 2024 at 10:33am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please check the following video tutorial?
Feel free to ask for anything you need.
Kind Regards