Public Tickets
Davide
Elementor updateClosed
Hikone - Minimal Portfolio WordPress Theme
Updated September 24, 2024 at 11:48am
2
Most recent comment from Neuron:Hi,
We've just released an update of the Neuron Builder plugin to fix the issue, please update the plugin to the latest version, and the Elementor plugin also.
- https://neuronthemes.com/changel ...
renatolhp
Demo Import AgainClosed
Otivar - Portfolio Theme for Creatives
Updated September 24, 2024 at 11:45am
2
Most recent comment from Neuron:Hi,
I can see that you've managed to import the demo data, do you still need help with anything else?
You can take a look at the Documentation of the theme, and also at the Video Tutorials, wh ...
arisnoba
Request for Update on One-Click Play Issue for Vimeo VideosClosed
AOi - Software & Technology Theme
Updated September 24, 2024 at 11:40am
2
Most recent comment from Neuron:Hi,
I can see that the support team has already responded to your ticket today, can you please check it.
Feel free to ask for anything you need.
Kind Regards
studioraum
Portfolio problem with Item titleClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated September 24, 2024 at 9:37am
7
Most recent comment from Neuron:Hi,
Sorry for the late reply,
You can find it by going to a portfolio item > hovering at the Edit with Elementor button > Single Portfolio template.
https://prnt.sc/fU7gch1RSFRo
Feel free to ask for a ...
Robert
Licence key for Slider Revolution plus other issuesClosed
Captura - Photography Portfolio WordPress Theme
Updated September 24, 2024 at 9:34am
6
Most recent comment from Neuron:Hi Robert,
I've just reset your site and re-imported the demo data, can you please take a look at your site now?
Also, there's the page you asked to save: https://venn.photography/home-saved ...
borghe78
Neuron Core 1.3 PluginClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated September 24, 2024 at 9:06am
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
irene demetriou
theme installationClosed
Otivar - Portfolio Theme for Creatives
Updated September 24, 2024 at 8:47am
15
Most recent comment from Neuron:Hi,
We're sorry but we're not receiving emails, can you please grab the username and password and share them here with us? Also the website URL.
Feel free to ask for anything you need.
Kind ...
ainglan
I can't activate themeClosed
Captura - Photography Portfolio WordPress Theme
Updated September 24, 2024 at 8:35am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
viollazyanina
How to implement page layout & stylesClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated September 24, 2024 at 8:32am
2
Most recent comment from Neuron:Hi,
Sorry for the late reply,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Ina
Theme issuesClosed
Bifrost - Simple Portfolio WordPress Theme
Updated September 24, 2024 at 8:29am
2
Most recent comment from Neuron:Hi,
We've just responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
iSteff
Demo Import StuckClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated September 23, 2024 at 8:20am
3
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Very glad to know, feel free to ask for anything you need.
Kind Regards
tarovine1
Plugins installationClosed
Nikaia - Minimal & Creative WordPress Theme
Updated September 23, 2024 at 8:09am
2
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Pl ...
Wallace Lamb
Proton is malfunctioning at the Product page because of the slider plugin?Closed
Proton - Minimal Portfolio Theme
Updated September 21, 2024 at 8:19pm
22
Most recent comment from Wallace Lamb:I have worked and updated my site. Please don't alter it further - thanks!
apeschanski
DESIGNClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated September 18, 2024 at 9:11am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
AmySueLynch
Template IssueClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated September 18, 2024 at 8:45am
2
Most recent comment from Neuron:Hi,Have you managed to solve the issue, I've just tested to add an image in a destination and it's showing up when I view it live.- https://prnt.sc/JU8sCl6oFlEd- https://prnt.sc/Kwd0AXoT0g6e ...