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Public Tickets

kmounas Library doesn't contain any templatesClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated January 13, 2025 at 12:01pm   4 Most recent comment from Neuron:Hi, If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here: https://neuronthemes.com/library/wp-json/neuron/v1/inf ... tarisapg I can't use the themeClosed   Torfa - Multi-Concept Agency Theme   Updated January 13, 2025 at 11:53am   14 Most recent comment from Neuron:Hi, We would love to help you solve any issues you're facing, so can you please give us a brief explanation of what kind of issues you're facing? If you have already decided not to use the T ... firstspringconsulting RefundClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated January 13, 2025 at 11:28am   2 Most recent comment from Neuron:Hi, We would love to help you solve any issues you're facing, so can you please give us a brief explanation of what kind of issues you're facing? If you have already decided not to use the K ... household1 plugin not foundClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated January 10, 2025 at 10:42pm   8 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes SecureENT Comments not showingClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated January 9, 2025 at 9:52pm   12 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Arda Karaçayır Neuron Code plugin problemClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated January 9, 2025 at 8:53pm   12 Most recent comment from Neuron:Hi, The team is about to release an update of the Arkhitekton theme and Neuron Core plugin tomorrow. But I've attached the latest version of the theme so you can install it immediately and not wa ... Jakub There is no Slider Revolution licenseClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated January 8, 2025 at 10:35pm   2 Most recent comment from Neuron:Hi Jakub, The author misspelled it, he wrote that you need to paste the Envato Purchase Code, but that's the license of his plugin(Revolution Slider), not the license of our theme. We have purcha ... SecureENT Menu for mobile PhonesClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated January 6, 2025 at 10:31pm   8 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes dedadi ActivateClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated January 6, 2025 at 10:02pm   16 Most recent comment from Neuron:Hi, We're sorry for your experience with our Kanik theme, if you still want to give the theme a try, please let us know so we can help you. Feel free to ask for anything you need. Kind Regards maisonhbijoux My theme is not working after the demo uploadClosed   Cenes - Jewelry WordPress Store Theme   Updated January 6, 2025 at 12:17pm   5 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-bu ... patriciabonadia Failed to import DemoClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated January 5, 2025 at 2:44pm   2 Most recent comment from Neuron:Hi, We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use ... Wiktor Problem with demo importClosed   Kotona - Software and App Landing   Updated December 30, 2025 at 2:07pm   10 Most recent comment from Neuron:Hi Wiktor, I am very sorry for the late reply, we were not working on the weekend. Please find below an updated version of the Neuron Builder plugin that will solve the issue with the Testimonial Caro ... pascale29 Menu missing on tablet and mobileClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 30, 2025 at 1:39pm   4 Most recent comment from Neuron:Very glad to know you found the solution. If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes SecureENT MENU DISAPPEAREDClosed   Kanik - Minimal Digital Agency WordPress Theme   Updated December 28, 2024 at 1:48pm   22 Most recent comment from Neuron:Hi, Sorry for the late reply, Please check the following free cache plugins: WP Super Cache W3 Total Cache LiteSpeed Cache Cache Enabler Breeze Autoptimize Hyper Cache Comet Cache Feel free to ask for ... usamatariq311 style.css style sheet is missing from theme zipClosed   Orken - Consulting and Corporate WordPress Theme   Updated December 26, 2024 at 12:02pm   2 Most recent comment from Neuron:Hi, Please check the following article. https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error Feel free to ask for anything you need. Kind Regards