Public Tickets
santoriniwed
postsClosed
Amore - Elegant Wedding Photography Theme
Updated April 1, 2025 at 12:20pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New P ...
Gianmaria
The mobile hamburger menu has a problem. It doesn't appear full screenClosed
Construo - Construction and Business WordPress Theme
Updated April 1, 2025 at 10:12am
6
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just fixed the issue, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
jcn1977
Projects Showcase Import IssueClosed
Bifrost - Simple Portfolio WordPress Theme
Updated March 31, 2025 at 6:30am
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for any ...
suzanka
Remove Linkable CategoryClosed
Bifrost - Simple Portfolio WordPress Theme
Updated March 27, 2025 at 9:25pm
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
borghe78
VIDEO NOT DISPLAYEDClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated March 27, 2025 at 1:31am
6
Most recent comment from Neuron:Hi,
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ...
Felipe
Issues with the installationClosed
Floona - Minimal Photography Theme
Updated March 27, 2025 at 1:27am
2
Most recent comment from Neuron:Hi Felipe,
This happens because you've tried to install the whole theme package, you should extract the folder and install only the floona.zip.
For more, please take a look at the following artic ...
manager477
When I validate the licence key of the theme error comesClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated March 27, 2025 at 1:26am
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
simona
header fixed scrolling downClosed
Merope - Photography WordPress Theme
Updated March 24, 2025 at 1:44am
4
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
alvaro garcia
WANT TO REMOVE A THING IN THE MENUClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated March 24, 2025 at 1:35am
7
Most recent comment from alvaro garcia:Hello,Sorry, we don´t understand each other.. I dont mean this menu. The menu that I want to change, is when you entry in the portfolio pages, and in each projecto you have the button menu/name of th ...
Erica
No templates load in the Elementor libraryClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated March 24, 2025 at 1:16am
11
Most recent comment from Neuron:Hi Erica,
I am very sorry for the late reply, we were not working on the weekend.
We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only rea ...
preachermafioso
download issuesClosed
Zaan - Personal Lifestyle Blog and Magazine
Updated March 24, 2025 at 1:14am
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
At the demo importer, you'll see only the Main Demo, that's because all of the Zaan demo pages are grouped in the ...
romanobstuder
Demo Import not workingClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated March 22, 2025 at 1:17am
7
Most recent comment from Neuron:Hi,
I've just fixed that in another ticket, please check it.
Feel free to ask for anything you need.
Kind Regards
TeseoWebDesign
Portfolio Kanik doesn't workClosed
Kanik - Minimal Digital Agency WordPress Theme
Updated March 21, 2025 at 2:01am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
tomsherdubai
Elementor Warning: Illegal Offset Type in Loader.php (Demo Import Issue)Closed
Synapse - Creative MultiPurpose & WooCommerce Theme
Updated March 21, 2025 at 1:53am
4
Most recent comment from Neuron:Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you� ...
simona
page excerptClosed
Merope - Photography WordPress Theme
Updated March 20, 2025 at 1:50am
6
Most recent comment from Neuron:Thanks for sharing it, I really appreciate it.
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes