Public Tickets
Denis
Mobile Menu displays only half of itClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated December 12, 2023 at 11:24am
1
Most recent comment from Denis:The worst support ever!How much tickets I should open for you to fix your bugs?
Roberto
Neuron Builder don't install with the themeClosed
Zaragoza - Creative Portfolio WordPress Theme
Updated December 11, 2023 at 11:04am
6
Most recent comment from Neuron:Hi,Please take a look at it, we've responded to it two hours ago: https://neuronthemes.ticksy.com//ticket/3539770/- https://prnt.sc/b4bDvoPYKwxDFeel free to ask for anything you need.Kind Regar ...
Yilliy
Bug in Footer navClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated December 11, 2023 at 9:22am
6
Most recent comment from Neuron:Hi Yilliy,I am very sorry for the late reply, we were not working on the weekend.
Have you added anything on the child theme that may affect the menu widget, or maybe the footer, can you please let us ...
Pantix
ErrorsClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated December 8, 2023 at 10:07am
14
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronT ...
frhysm
gallery blockClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 8, 2023 at 9:43am
15
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.Kind Regards
John
home pageClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated December 7, 2023 at 7:45pm
2
Most recent comment from Neuron:Hi John,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
stf24
Placeholder imageClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 7, 2023 at 11:38am
5
Most recent comment from Neuron:Hi Stefan,Sorry for that, please check the following screenshots: - https://ibb.co/4fsMhnx- https://ibb.co/7pmHhj4Feel free to ask for anything you need.Kind Regards
sterikehmann
Remove underline on portfolio hoverClosed
Bifrost - Simple Portfolio WordPress Theme
Updated December 7, 2023 at 10:13am
7
Most recent comment from Neuron:Hi,I've just removed the underline by going to the homepage > post widget > style tab > title > text-shadow and removing it, sorry that I didn't check it earlier.- https://ibb.co/VVY5b6LFe ...
Agathe Lassié
Homepage slider stops effect after 1st slideClosed
Merope - Photography WordPress Theme
Updated December 7, 2023 at 9:36am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Peter Panos
Website LogoClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 5, 2023 at 8:56am
2
Most recent comment from Neuron:Hi Peter,The font used Site Title on the Compact Post header is the font "Italiana", please take a look at the attached screenshot:- https://prnt.sc/dpqXssO-4EFuFeel free to ask for anything you need ...
Ewa
Warning: Undefined array key "margin_tablet"Closed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated December 5, 2023 at 8:52am
2
Most recent comment from Neuron:Hi Ewa,We'll take a look at the issue and get back to you as soon as possible.As you have your site on LocalHost and the error is not breaking any part of the website, please be patient until we ...
agfoto1
Not compatibile with WordpressClosed
Amore - Elegant Wedding Photography Theme
Updated December 4, 2023 at 7:26am
19
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the t ...
projektant1
responsvie problemClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated December 4, 2023 at 6:07am
2
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anyt ...
lauratorresgoly
widgets lockedClosed
Asteria - Creative Portfolio WordPress Theme
Updated December 2, 2023 at 7:43pm
2
Most recent comment from Neuron:Hi,
Can you please check the article below, also make sure that you're connected to the library.
- https://elementor.com/help/the-template-library-is-empty/
Feel free to ask for anything you nee ...
davidemerlino
Menu CartClosed
Nikaia - Minimal & Creative WordPress Theme
Updated November 30, 2023 at 7:02am
2
Most recent comment from Neuron:Hi,
It can be changed on the menu-cart file of the Nikaia theme (template-parts/menu-cart.php), but please be careful as it can break your site down, if you want I can help you change that, I also sug ...