Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

Alex Tala WP Form IssueClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated December 4, 2024 at 2:50pm   3 Most recent comment from Alex Tala:Yes, sure. Thank you Alex Undefined array keyClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated October 16, 2024 at 11:38am   17 Most recent comment from Neuron:Hi Alex, I've just fixed the issue by setting the overflow to hidden in the section I've marked in the attached screenshot as it was creating the horizontal scroll. https://prnt.sc/gVWHTxmPA ... andrek33 Demo Import not workingClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated October 5, 2024 at 10:21pm   7 Most recent comment from Neuron:Hi @ikguap, Can you please create a new ticket so we can help you with the issue you're experiencing, you can also reach us via email at [email protected] Feel free to ask for anything you ne ... studioraum Portfolio problem with Item titleClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated September 24, 2024 at 9:37am   7 Most recent comment from Neuron:Hi, Sorry for the late reply, You can find it by going to a portfolio item > hovering at the Edit with Elementor button > Single Portfolio template. https://prnt.sc/fU7gch1RSFRo Feel free to ask for a ... emiliolujan1 Empty blocks and templates libraryClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated May 24, 2024 at 9:04am   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Ewa Problem with portfolio Masonry layout with row gaps on mobils devicesClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated April 30, 2024 at 9:34am   6 Most recent comment from Neuron:Hi Ewa,I am very sorry for the late reply, we were not working on the weekend. I've led the issue to the dev team and I'll let you know as soon as I get an update. I hope this can be sorted ... Denise Non functioning website - error in demo because of Neuron BuilderClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated April 11, 2024 at 2:09pm   19 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Alessia Website non functioningClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated April 3, 2024 at 12:42pm   22 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... cherosinga home page not working...Closed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated March 22, 2024 at 11:56am   4 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes mklimi731 I can not cactivate my gigClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated March 11, 2024 at 3:34pm   4 Most recent comment from Neuron:Hi Marina,Can you please go to the Portfolio widget > Advanced Tab > Custom CSS, remove if there's any CSS added, and add the following one, it will add the height of 100vh to all the posts there ... iris_braun demo import failedClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated December 18, 2023 at 1:22pm   6 Most recent comment from Neuron:Hi Iris,I've just reset your site and re-imported the demo data, can you please take a look at your site now?It was the PHP Max Input Vars that was not letting the demo be imported correctly, so ... Ewa Warning: Undefined array key "margin_tablet"Closed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated December 5, 2023 at 8:52am   2 Most recent comment from Neuron:Hi Ewa,We'll take a look at the issue and get back to you as soon as possible.As you have your site on LocalHost and the error is not breaking any part of the website, please be patient until we ... Ewa using Elementator if it necessaryClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated November 10, 2023 at 8:29am   2 Most recent comment from Neuron:Hi Ewa,The Elementor plugin is a required plugin by the theme, as all of the theme demo pages are made with Elementor.The Elementor has free and pro versions, but the theme requires only the free vers ... amarsmors CHANGE PORTFOLIO IMAGESClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated November 8, 2023 at 8:53am   2 Most recent comment from Neuron:Hi,These are the featured images of the Portfolio item, so you need to change them by going to edit the portfolio item, and at the right sidebar, you have the option to set your featured image, for mo ... Manoj Bhagat Theme And Elementor Plugin Conflict IssueClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated November 5, 2023 at 2:40pm   2 Most recent comment from Neuron:Hi,We're so sorry for the late reply, We took a few days off. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > U ...