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  Public Ticket #3512101
Theme And Elementor Plugin Conflict Issue
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  • Manoj started the conversation

    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Elementor.

    First, visit your website (https://brandawn.in/) and check for any visible issues. Next, visit the page where the error was caught (https://brandawn.in/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

    https://brandawn.in/wp-login.php?action=enter_recovery_mode&rm_token=KtZ1gf7G61bWYgwrYIuqUi&rm_key=f1WUGQjeB5kndfExrkn41V

    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.3.2
    Active theme: Conlectio (version 1.0.0)
    Current plugin: Elementor (version 3.17.1)
    PHP version 7.4.28

    Error Details
    =============
    An error of type E_ERROR was caused in line 449 of the file /home/indapic1/brandawn.in/wp-content/plugins/elementor/includes/settings/settings.php. Error message: Uncaught Error: Class 'ElementorModulesPromotionsModule' not found in /home/indapic1/brandawn.in/wp-content/plugins/elementor/includes/settings/settings.php:449
    Stack trace:
    #0 /home/indapic1/brandawn.in/wp-content/plugins/elementor/includes/plugin.php(723): ElementorSettings->__construct()
    #1 /home/indapic1/brandawn.in/wp-content/plugins/elementor/includes/plugin.php(647): ElementorPlugin->init_components()
    #2 /home/indapic1/brandawn.in/wp-includes/class-wp-hook.php(310): ElementorPlugin->init('')
    #3 /home/indapic1/brandawn.in/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)
    #4 /home/indapic1/brandawn.in/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #5 /home/indapic1/brandawn.in/wp-settings.php(632): do_action('init')
    #6 /home/indapic1/brandawn.in/wp-config.php(96): require_once('/home/indapic1/...')
    #7 /home/indapic1/brandawn.in/wp-load.php(50): require_once('/home/indapic1/...')
    #8 /home/indapic1/brandawn.in/wp-admin/admin.php(34): require_once('/home/indapic1/...')

  •  869
    Neuron replied

    Hi,

    We're so sorry for the late reply, We took a few days off.

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards