Public Tickets
juanma1993
Error installClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated August 13, 2023 at 9:32pm
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
jpapadpapa
Demo Import looks wrongClosed
Merope - Photography WordPress Theme
Updated August 12, 2023 at 12:35pm
8
Most recent comment from Neuron:Hi,Please go to the header template > nav menu widget > style tab > color.Please check the following articles on how to edit the header template.- https://docs.neuronthemes.com/article/143-how-to-crea ...
HoustonStudio
Demo importing is not workingClosed
Merope - Photography WordPress Theme
Updated August 11, 2023 at 8:43pm
4
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fi ...
Coveman
Theme InstallationClosed
Floona - Minimal Photography Theme
Updated August 11, 2023 at 8:42pm
22
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
ometlinskii
REFUNDClosed
Taranto - WordPress Portfolio for Creatives
Updated August 11, 2023 at 9:19am
2
Most recent comment from Neuron:Hi,
It seems that the team has already accepted the refund.
Kind Regards
ometlinskii
Request a refundClosed
Taranto - WordPress Portfolio for Creatives
Updated August 11, 2023 at 9:19am
4
Most recent comment from Neuron:Hi,
It seems that the team has already accepted the refund.
Kind Regards
ometlinskii
RefundClosed
Taranto - WordPress Portfolio for Creatives
Updated August 11, 2023 at 9:03am
4
Most recent comment from Neuron:Hi,It seems that the team has already accepted the refund.Kind Regards
enji_box
Portfolio section filterClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated August 7, 2023 at 9:30pm
2
Most recent comment from Neuron:Hi,The issue is within the category slug, as it doesn't allow these special characters, as you can see, as soon as I change the slug, the filter works alright.- https://ibb.co/VVsvGWF- https:// ...
christizax
site is blockedClosed
Ellada - Elegant Photography Theme
Updated August 7, 2023 at 1:42pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
sraadegiorgi
Portfolio demo i=content not importingClosed
Zaragoza - Creative Portfolio WordPress Theme
Updated August 6, 2023 at 6:22am
4
Most recent comment from Neuron:Hi,Sorry for the late reply, it's the weekend and we're working only part-time.Very glad to know that you've found a solution, feel free to ask for anything you need
If you like our the ...
Arum3d
Demo ContentClosed
Bifrost - Simple Portfolio WordPress Theme
Updated August 3, 2023 at 9:55pm
4
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the d ...
phaakon
cannot upgrade phpClosed
Proton - Minimal Portfolio Theme
Updated August 1, 2023 at 8:13pm
41
Most recent comment from Neuron:Hi Liz,Sorry for the late reply, the ticket was marked as solved.I've checked the archive several times, and it seems that you have created the hero section by customizing the theme files, I can ...
lilianasilvaferreira
Import DemoClosed
Travelosophy — A New Point of View
Updated August 1, 2023 at 3:48pm
14
Most recent comment from lilianasilvaferreira:Hello,Could you please check status of refund? I didn't receive any update in the meantime - I raise a refund request o 13/07 already.Thank you
Yilliy
PHP form action not working 404Closed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated August 1, 2023 at 8:20am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
ANA
No nos deja editar las páginas preestablecidasClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated July 31, 2023 at 11:01am
14
Most recent comment from Neuron:Hi ANA,Have you managed to solve it?I've just checked your site and everything was running alright.- https://watch.screencastify.com/v/1QLjAwmgoXLzbEBiHtVKFeel free to ask for anything you need. ...