Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

sraadegiorgi Lots of bugsClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated August 15, 2023 at 2:15pm   11 Most recent comment from Neuron:Hi @sraadegiorgi,I've just led this issue to the dev team, they'll take a look at it and will be up with something as soon as possible.Feel free to ask for anything you need.Kind Regards ergizyberaj Import demo Metro PortfolioClosed   Bifrost - Simple Portfolio WordPress Theme   Updated August 14, 2023 at 9:37pm   6 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Sorry, but this is the only way we provide support, we apologize for that.Can you please try to reset your site and re-import ... sraadegiorgi Neuron Builder - Critical errorClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated August 14, 2023 at 10:21am   12 Most recent comment from Neuron:Hi,I've just led this issue to the dev team, I believe they'll take a look at it and be up with something as soon as possible.Feel free to ask for anything you need.Kind Regards juanma1993 Error installClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated August 13, 2023 at 9:32pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... jpapadpapa Demo Import looks wrongClosed   Merope - Photography WordPress Theme   Updated August 12, 2023 at 12:35pm   8 Most recent comment from Neuron:Hi,Please go to the header template > nav menu widget > style tab > color.Please check the following articles on how to edit the header template.- https://docs.neuronthemes.com/article/143-how-to-crea ... HoustonStudio Demo importing is not workingClosed   Merope - Photography WordPress Theme   Updated August 11, 2023 at 8:43pm   4 Most recent comment from Neuron:Hi, PHP Recommendations Memory Size: memory_limit = 256M Script execution time: max_execution_time = 400 Number of input variables: max_input_vars = 4000 If you don’t have access to the php.ini fi ... Coveman Theme InstallationClosed   Floona - Minimal Photography Theme   Updated August 11, 2023 at 8:42pm   22 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... ometlinskii REFUNDClosed   Taranto - WordPress Portfolio for Creatives   Updated August 11, 2023 at 9:19am   2 Most recent comment from Neuron:Hi, It seems that the team has already accepted the refund. Kind Regards ometlinskii Request a refundClosed   Taranto - WordPress Portfolio for Creatives   Updated August 11, 2023 at 9:19am   4 Most recent comment from Neuron:Hi, It seems that the team has already accepted the refund. Kind Regards ometlinskii RefundClosed   Taranto - WordPress Portfolio for Creatives   Updated August 11, 2023 at 9:03am   4 Most recent comment from Neuron:Hi,It seems that the team has already accepted the refund.Kind Regards enji_box Portfolio section filterClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated August 7, 2023 at 9:30pm   2 Most recent comment from Neuron:Hi,The issue is within the category slug, as it doesn't allow these special characters, as you can see, as soon as I change the slug, the filter works alright.- https://ibb.co/VVsvGWF- https:// ... christizax site is blockedClosed   Ellada - Elegant Photography Theme   Updated August 7, 2023 at 1:42pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards sraadegiorgi Portfolio demo i=content not importingClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated August 6, 2023 at 6:22am   4 Most recent comment from Neuron:Hi,Sorry for the late reply, it's the weekend and we're working only part-time.Very glad to know that you've found a solution, feel free to ask for anything you need If you like our the ... Arum3d Demo ContentClosed   Bifrost - Simple Portfolio WordPress Theme   Updated August 3, 2023 at 9:55pm   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. It seems that the demo wasn't imported correctly, can I reset your site and re-import the d ... phaakon cannot upgrade phpClosed   Proton - Minimal Portfolio Theme   Updated August 1, 2023 at 8:13pm   41 Most recent comment from Neuron:Hi Liz,Sorry for the late reply, the ticket was marked as solved.I've checked the archive several times, and it seems that you have created the hero section by customizing the theme files, I can ...