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  Public Ticket #3541109
Mobile view issue
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  • uguryazici87 started the conversation

    Hello, I am having problems with the mobile view of my website. I didn't have such a problem before, you helped me install the theme, and after the installation, I entered my content and there was no problem for a long time. Currently, the menu does not appear in the mobile view of my site, there is a huge space under the slider. Can you help me? I will launch my site, but I cannot get it in this state. Thanks.

    Attached files:  WhatsApp Image 2023-12-11 at 22.10.24.jpeg
      Ekran Resmi 2023-12-11 22.10.51.png

  •  869
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • uguryazici87 replied

    Hi,
    I share the login information with you

    https://new.sozen-group.com/wp-admin

    user: newsozengroup
    password: WEdr49QIWEfv8

    Thank you

  •  869
    Neuron replied

    Hi,

    I've just added the mobile menu, can you please take a look at it?

    About the other issue, your slider height is small compared to the screen height, as the in the mobile view, the site will show a full screen view, so I suggest you increasing the size of the sliders on mobile versions.

    Feel free to ask for anything you need.

    Kind Regards


  • uguryazici87 replied

    Hi,

    Thank you so much for your help.

  •  869
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • uguryazici87 replied

    Hello, you have solved the problem of the menu appearing on mobile, but I still noticed that the menu does not appear in the mobile version on some pages. The fullscreen template also appears, but I cannot see the menus on the mobile version on the inner pages. I am sending an example. Can you look again? The menu on the inner pages still does not appear in the mobile version.

    https://new.sozen-group.com/
    https://new.sozen-group.com/food-in-life/

    Attached files:  WhatsApp Image 2023-12-14 at 22.19.11.jpeg

  •  869
    Neuron replied

    Hi,

    I've just fixed the issues, can you please take a look at your site now?

    About the mobile hover, it's working for me, if I click on the image, it shows the arrows, please take a look at the attached video.

    Feel free to ask for anything you need.

    Kind Regards

    Attached files:  uguryazici87-ticket.mp4


  • uguryazici87 replied

    Thanks, the problem seems solved. Enjoy your work.

  •  869
    Neuron replied

    Hi,

    Please take a look at the following video tutorial on how to edit the Footer template.

    Please go to the homepage and hover over the Edit with Elementor button and at the dropdown, please select Menu Overlay (Popup), and here's where you can remove the info from the template.

    - https://prnt.sc/kf7w8cOAgbOA

    Feel free to ask for anything you need.

    Kind Regards


  • uguryazici87 replied

    Thank you for your help.

  •  869
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards, 
    NeuronThemes