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Public Tickets

phileasweb44 Warning messageClosed   Gega - Illustration & Artist Portfolio Theme   Updated December 22, 2023 at 9:56am   5 Most recent comment from Neuron:Hi, We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we ... Ilija Not seeing all demos, only the main one (trying again to get your support)Closed   Akko - Portfolio WordPress Theme   Updated December 21, 2023 at 1:07pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Faith theme optionsClosed   Otello - Personal Wordpress Blog and Magazine   Updated December 21, 2023 at 8:57am   4 Most recent comment from Neuron:Hi, I'm so sorry for the late reply, I had to take some days off.Can you please take a look at the following video tutorial on how to edit the Single Post template, you can also provide me with y ... Artene Bogdan Issue with Architecture Theme - Portfolio Widget Causing Page FreezeClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated December 21, 2023 at 8:54am   14 Most recent comment from Neuron:Hi Artene,Sorry for the late reply, I had to take some days off.I've just tested that on your site and it's working as expected, can you please attach any video record of what actions you ta ... PabloRas Website terribly slowClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 21, 2023 at 8:51am   2 Most recent comment from Neuron:Hi,I would suggest you three things about how to increase the speed of your website. 1) Compress images to lower resolutions and smaller image sizes. 2) Use a cacher(we use w3 total cacher). https:/ ... iris_braun demo import failedClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated December 18, 2023 at 1:22pm   6 Most recent comment from Neuron:Hi Iris,I've just reset your site and re-imported the demo data, can you please take a look at your site now?It was the PHP Max Input Vars that was not letting the demo be imported correctly, so ... Denis Mobile Menu doesn't work!Closed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated December 18, 2023 at 12:57pm   11 Most recent comment from Neuron:Hi Denis,We do really apologize for the late reply and we really understand the frustration you may have experienced with our lack of support, but somehow your ticket kept being marked as solved.We� ... Martin Čop InformationClosed   Kotona - Software and App Landing   Updated December 18, 2023 at 8:47am   8 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. We would really love to help you solve the issues, but we saw that you requested a refund, do you still want to use the them ... uguryazici87 Mobile view issueClosed   Hikone - Minimal Portfolio WordPress Theme   Updated December 15, 2023 at 9:50am   12 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Martin Čop InformationClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated December 14, 2023 at 9:17am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards ykmoh Unable to find the header "login or register" after import demo dataClosed   Bifrost - Simple Portfolio WordPress Theme   Updated December 13, 2023 at 1:36pm   6 Most recent comment from Neuron:Hi @ykmoh,Can you please check your administrator email for the error logs and attach the logs here, so we can take a look at the issue?Feel free to ask for anything you need.Kind Regards gianni_tendina licenceClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 13, 2023 at 9:47am   2 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards softwareartech PROBLEM WITH INSTALLATIONClosed   Minimo - Portfolio & Agency WordPress Themes   Updated December 12, 2023 at 7:16pm   19 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Denis Mobile Menu displays only half of itClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated December 12, 2023 at 11:24am   1 Most recent comment from Denis:The worst support ever!How much tickets I should open for you to fix your bugs? Roberto Neuron Builder don't install with the themeClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated December 11, 2023 at 11:04am   6 Most recent comment from Neuron:Hi,Please take a look at it, we've responded to it two hours ago: https://neuronthemes.ticksy.com//ticket/3539770/- https://prnt.sc/b4bDvoPYKwxDFeel free to ask for anything you need.Kind Regar ...