Public Tickets
Joan
Parallax Home problemClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated May 10, 2023 at 11:24pm
4
Most recent comment from Neuron:Hi Joan,I've just logged into your site and saw that you didn't have the Slider Revolution plugin installed, so I've just installed it by going to Dashboard > Appearance > Install Plu ...
lanabarcellos
#3366386Closed
Gega - Illustration & Artist Portfolio Theme
Updated May 10, 2023 at 4:07pm
2
Most recent comment from Neuron:Hi,
The "Qi Addons for Elementor" seems to be a core plugin for the "Eldon" theme that you were using before, so you don't need that plugin to use our Gega theme, instead, you'll need the Ne ...
lanabarcellos
Qi Addons For ElementorClosed
Gega - Illustration & Artist Portfolio Theme
Updated May 10, 2023 at 4:05pm
2
Most recent comment from Neuron:Hi,The "Qi Addons for Elementor" seems to be a core plugin for the "Eldon" theme that you were using before, so you don't need that plugin to use our Gega theme, instead, you'll need the Neu ...
lanabarcellos
Neuron "Demo Importer"Closed
Gega - Illustration & Artist Portfolio Theme
Updated May 10, 2023 at 4:03pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
marinasaid
License verificationClosed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated May 10, 2023 at 4:02pm
2
Most recent comment from Neuron:Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
lanabarcellos
#3366386Closed
Gega - Illustration & Artist Portfolio Theme
Updated May 10, 2023 at 4:01pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Aluuka
Theme upload ErrorClosed
Kotona - Software and App Landing
Updated May 8, 2023 at 9:29pm
4
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that af ...
Myke Dodge Weiskopf
Portfolio Build Query OrderClosed
Proton - Minimal Portfolio Theme
Updated May 5, 2023 at 12:33pm
3
Most recent comment from Neuron:Hi Myke,We're so sorry for the late reply, somehow I missed your ticket.I've just done some testing on my local server with the Proton theme, and the order function was working as excepted, ...
Santiago Azpurua
Menu Template "Second Header" file corruptedClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated May 4, 2023 at 1:49am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
gsbuilders
custom header and footer not workingClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated May 4, 2023 at 1:45am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hugo (ashcom)
MY MENU IS OFFClosed
Otivar - Portfolio Theme for Creatives
Updated May 4, 2023 at 1:27am
8
Most recent comment from Neuron:Hi Hugo,Sorry for that, I've just fixed it, please take a look at it.Feel free to ask for anything you need.Kind Regards
travelino
Page margins left/right gone with WP 6.1Closed
Proton - Minimal Portfolio Theme
Updated May 2, 2023 at 12:22am
7
Most recent comment from Neuron:Hi,
I've just fixed it by adding the following CSS code at Dashboard > Proton Options > Custom CSS,
@media (min-width: 1200px) {
.n-container {
width: 1170px !important;
mar ...
jcvergaraf
Button loading errorClosed
Bifrost - Simple Portfolio WordPress Theme
Updated May 2, 2023 at 12:11am
4
Most recent comment from Neuron:Hi,
I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your ...
Ismar
Error 403Closed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated May 1, 2023 at 11:54pm
4
Most recent comment from Neuron:Hi,I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your ...
Mulbah Media
Side Header Not ShowingClosed
Merope - Photography WordPress Theme
Updated May 1, 2023 at 11:43pm
5
Most recent comment from Neuron:Hi,I apologize for the delayed response to your message. My team and I have just returned from a holiday, and we are working diligently to get caught up on all outstanding matters. Thank you for your ...