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Public Tickets

Eduardo Costa Import TemplateClosed   Minimo - Portfolio & Agency WordPress Themes   Updated May 11, 2023 at 12:17am   5 Most recent comment from Neuron:Hi Eduardo Costa,I understand that you're experiencing issues with your WordPress site running on localhost. I recommend using the WP Reset plugin to reset your site and resolve the problem. Here ... philschorr Issues with updateClosed   Arteon — Multi-Purpose WordPress Theme   Updated May 10, 2023 at 11:50pm   15 Most recent comment from Neuron:Hi,I've just fixed the issue by updating the Element Pack plugin, please take a look at your site now.Feel free to ask for anything you need.Kind Regards Zelip Lack of elements in demo importingClosed   Minimo - Portfolio & Agency WordPress Themes   Updated May 10, 2023 at 11:36pm   5 Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Joan Parallax Home problemClosed   Tampa - Minimal & Modern Portfolio WordPress Theme   Updated May 10, 2023 at 11:24pm   4 Most recent comment from Neuron:Hi Joan,I've just logged into your site and saw that you didn't have the Slider Revolution plugin installed, so I've just installed it by going to Dashboard > Appearance > Install Plu ... lanabarcellos #3366386Closed   Gega - Illustration & Artist Portfolio Theme   Updated May 10, 2023 at 4:07pm   2 Most recent comment from Neuron:Hi, The "Qi Addons for Elementor" seems to be a core plugin for the "Eldon" theme that you were using before, so you don't need that plugin to use our Gega theme, instead, you'll need the Ne ... lanabarcellos Qi Addons For ElementorClosed   Gega - Illustration & Artist Portfolio Theme   Updated May 10, 2023 at 4:05pm   2 Most recent comment from Neuron:Hi,The "Qi Addons for Elementor" seems to be a core plugin for the "Eldon" theme that you were using before, so you don't need that plugin to use our Gega theme, instead, you'll need the Neu ... lanabarcellos Neuron "Demo Importer"Closed   Gega - Illustration & Artist Portfolio Theme   Updated May 10, 2023 at 4:03pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards marinasaid License verificationClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated May 10, 2023 at 4:02pm   2 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards lanabarcellos #3366386Closed   Gega - Illustration & Artist Portfolio Theme   Updated May 10, 2023 at 4:01pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Aluuka Theme upload ErrorClosed   Kotona - Software and App Landing   Updated May 8, 2023 at 9:29pm   4 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that af ... Myke Dodge Weiskopf Portfolio Build Query OrderClosed   Proton - Minimal Portfolio Theme   Updated May 5, 2023 at 12:33pm   3 Most recent comment from Neuron:Hi Myke,We're so sorry for the late reply, somehow I missed your ticket.I've just done some testing on my local server with the Proton theme, and the order function was working as excepted, ... Santiago Azpurua Menu Template "Second Header" file corruptedClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated May 4, 2023 at 1:49am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards gsbuilders custom header and footer not workingClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated May 4, 2023 at 1:45am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Hugo (ashcom) MY MENU IS OFFClosed   Otivar - Portfolio Theme for Creatives   Updated May 4, 2023 at 1:27am   8 Most recent comment from Neuron:Hi Hugo,Sorry for that, I've just fixed it, please take a look at it.Feel free to ask for anything you need.Kind Regards travelino Page margins left/right gone with WP 6.1Closed   Proton - Minimal Portfolio Theme   Updated May 2, 2023 at 12:22am   7 Most recent comment from Neuron:Hi, I've just fixed it by adding the following CSS code at Dashboard > Proton Options > Custom CSS, @media (min-width: 1200px) { .n-container { width: 1170px !important; mar ...