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Public Tickets

KhrisC Menu Formatting, Phantom UpdateClosed   Otello - Personal Wordpress Blog and Magazine   Updated August 19, 2023 at 10:36am   7 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes macarioroblesmaster I have problems with a "single product" templateClosed   Lilium - Modern WooCommerce Theme   Updated August 18, 2023 at 7:46am   2 Most recent comment from Neuron:Hi,We've already responded to another ticket of yours about this issue, can you please take a look at it?Feel free to ask for anything you need.Kind Regards yann Neuron critical errorClosed   Merope - Photography WordPress Theme   Updated August 17, 2023 at 9:47pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... Denise Gilbert RefundClosed   Nikaia - Minimal & Creative WordPress Theme   Updated August 16, 2023 at 7:08am   2 Most recent comment from Neuron:Hi Denise,We really want you to help solve all the issues you have, as for the holiday, we won't be completely off, our support team will be able to get back to you time by time.Feel free to ask ... sraadegiorgi Lots of bugsClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated August 15, 2023 at 2:15pm   11 Most recent comment from Neuron:Hi @sraadegiorgi,I've just led this issue to the dev team, they'll take a look at it and will be up with something as soon as possible.Feel free to ask for anything you need.Kind Regards ergizyberaj Import demo Metro PortfolioClosed   Bifrost - Simple Portfolio WordPress Theme   Updated August 14, 2023 at 9:37pm   6 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Sorry, but this is the only way we provide support, we apologize for that.Can you please try to reset your site and re-import ... sraadegiorgi Neuron Builder - Critical errorClosed   Zaragoza - Creative Portfolio WordPress Theme   Updated August 14, 2023 at 10:21am   12 Most recent comment from Neuron:Hi,I've just led this issue to the dev team, I believe they'll take a look at it and be up with something as soon as possible.Feel free to ask for anything you need.Kind Regards juanma1993 Error installClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated August 13, 2023 at 9:32pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... jpapadpapa Demo Import looks wrongClosed   Merope - Photography WordPress Theme   Updated August 12, 2023 at 12:35pm   8 Most recent comment from Neuron:Hi,Please go to the header template > nav menu widget > style tab > color.Please check the following articles on how to edit the header template.- https://docs.neuronthemes.com/article/143-how-to-crea ... HoustonStudio Demo importing is not workingClosed   Merope - Photography WordPress Theme   Updated August 11, 2023 at 8:43pm   4 Most recent comment from Neuron:Hi, PHP Recommendations Memory Size: memory_limit = 256M Script execution time: max_execution_time = 400 Number of input variables: max_input_vars = 4000 If you don’t have access to the php.ini fi ... Coveman Theme InstallationClosed   Floona - Minimal Photography Theme   Updated August 11, 2023 at 8:42pm   22 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... ometlinskii REFUNDClosed   Taranto - WordPress Portfolio for Creatives   Updated August 11, 2023 at 9:19am   2 Most recent comment from Neuron:Hi, It seems that the team has already accepted the refund. Kind Regards ometlinskii Request a refundClosed   Taranto - WordPress Portfolio for Creatives   Updated August 11, 2023 at 9:19am   4 Most recent comment from Neuron:Hi, It seems that the team has already accepted the refund. Kind Regards ometlinskii RefundClosed   Taranto - WordPress Portfolio for Creatives   Updated August 11, 2023 at 9:03am   4 Most recent comment from Neuron:Hi,It seems that the team has already accepted the refund.Kind Regards enji_box Portfolio section filterClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated August 7, 2023 at 9:30pm   2 Most recent comment from Neuron:Hi,The issue is within the category slug, as it doesn't allow these special characters, as you can see, as soon as I change the slug, the filter works alright.- https://ibb.co/VVsvGWF- https:// ...