I am very sorry for the late reply, we were not working on the weekend.
Can you please attach the login credentials (username and password), so I can take a look at the issue, you can also create a user for me with the following email: [email protected]
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
hi, today while I was building the site a page opened saying that the site had been disabled and an email was sent to me saying that there was some problem with the plug-ins installed or with the theme; they told me to write to you to see what the problem was. I also attach the screen of the email sent.can you by any chance recover the work I did today on the home page? or at least reset to how it originally was
I've installed the plug-in but if I press view on the main home on the section page, I can see part of the site that I have modified but not all; I don't know how to reset the home page and do it again, could you do it? As if the theme had just been imported Thank you very much and sorry for the inconvenience
I've just rolled back the homepage by Elementor's revisions, so please go to the homepage > revisions and bring back any version you want based on the date that you made changes, please check the attached screenshot: https://prnt.sc/ZR72n9kg7NOI
I am very sorry for the late reply, we were not working on the weekend.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
I installed the themeplate on wordpress but I can't see it or enter the edits section
This are the screen
Attached files: Screenshot 2023-11-09 alle 18.05.42.png
Screenshot 2023-11-09 alle 18.06.11.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please attach the login credentials (username and password), so I can take a look at the issue, you can also create a user for me with the following email: [email protected]
Feel free to ask for anything you need.
Kind Regards
Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
no you can delete all, thanks
Hi,
I've just reset your site and imported the demo data, can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards
hi, today while I was building the site a page opened saying that the site had been disabled and an email was sent to me saying that there was some problem with the plug-ins installed or with the theme; they told me to write to you to see what the problem was. I also attach the screen of the email sent.can you by any chance recover the work I did today on the home page? or at least reset to how it originally was
Thanks
Andrea
Attached files: Screenshot 2023-11-22 alle 20.08.19.png
Screenshot 2023-11-22 alle 20.08.10.png
Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
I've installed the plug-in but if I press view on the main home on the section page, I can see part of the site that I have modified but not all; I don't know how to reset the home page and do it again, could you do it? As if the theme had just been imported
Thank you very much and sorry for the inconvenience
Hi,
I've just rolled back the homepage by Elementor's revisions, so please go to the homepage > revisions and bring back any version you want based on the date that you made changes, please check the attached screenshot: https://prnt.sc/ZR72n9kg7NOI
Feel free to ask for anything you need.
Kind Regards
Sorry for the continuous writing, but I have the same problem with the "about us" page; I don't know why.
I link you the screenshot
Attached files: Screenshot 2023-11-29 alle 19.49.45.png
Hi,
Can you please check your administrator email for the error logs and attach the logs here?
Feel free to ask for anything you need.
Kind Regards
They don't send me any mail
Hi,
I am very sorry for the late reply, we were not working on the weekend.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Feel free to ask for anything you need.
Kind Regards