Public Tickets
ideacreativa
Mobile home page has infinite vertical scrollingClosed
Floona - Minimal Photography Theme
Updated November 21, 2023 at 5:55pm
4
Most recent comment from Neuron:Hi,I've just fixed the issue by adding the following code at Elementor's Site Settings > Custom CSS.
@media (max-width: 1279px) {
.neuron-slides-wrapper {
overflow: hidden !impo ...
Charalampos Kiriakou
Demo aren't showing upClosed
Otivar - Portfolio Theme for Creatives
Updated November 20, 2023 at 10:36am
8
Most recent comment from Neuron:Hi @Charalampos,I've just reset your site and re-imported the demo data, can you please take a look at your site now?Feel free to ask for anything you need.Kind Regards
zjacasey
Transparent HeaderClosed
Kotona - Software and App Landing
Updated November 20, 2023 at 9:54am
4
Most recent comment from Neuron:Hi Zak,I've attached the Header template, please import it by going to Dashboard > Templates > Add New > Import Template.Feel free to ask for anything you need.Kind Regards
Yin Ping Choi
Template HeadingClosed
Bifrost - Simple Portfolio WordPress Theme
Updated November 20, 2023 at 6:31am
4
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.We're sorry but we're not ignoring you, we'll try our best to help you solve the issues.Can you please create a ...
weaselpixel
PROBLEM TO IMPORT DEMOClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated November 20, 2023 at 6:24am
24
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.Kind Regards
ShaunF
Changing menuClosed
Bifrost - Simple Portfolio WordPress Theme
Updated November 16, 2023 at 6:32pm
6
Most recent comment from Neuron:Hi,
Some page seems to have the header set manually, so I've just set the header settings to be inherited to these pages, for example on the homepage, and now the "Soulfire Header" that you' ...
Denis
Mobile Mune doesn't workClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated November 16, 2023 at 8:29am
2
Most recent comment from Neuron:Hi Denis,We're really sorry for your experience with our support team, we really do apologize for what happened.As we've had lots of tickets recently, it seems that we've missed your ti ...
gianni_tendina
Fatal errorClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated November 15, 2023 at 12:57pm
4
Most recent comment from Neuron:Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Hugo (ashcom)
JSON ErrorClosed
Otivar - Portfolio Theme for Creatives
Updated November 14, 2023 at 9:18pm
4
Most recent comment from Neuron:Hi Hugo,You're welcome, please let me know if you can solve it.Kind Regards
uxcreativity
Demo Importer doesn't worksClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated November 13, 2023 at 1:13pm
11
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronT ...
Aleksandra
Transfer licenceClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated November 13, 2023 at 7:20am
2
Most recent comment from Neuron:Hi Aleksandra,I am very sorry for the late reply, we were not working on the weekend.You can do it by going to the site where you currently have the license, going to Dashboard > Neuron > License remo ...
winckiewiczadam
7abe5084-6bf6-47de-bcdf-aab2868e42d0Closed
Bifrost - Simple Portfolio WordPress Theme
Updated November 10, 2023 at 4:55pm
13
Most recent comment from Neuron:Hi,Sorry to say, but the wp-admin is not working, do you mind taking a look at it?Feel free to ask for anything you need.Kind Regards
Thierry
Search bugClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated November 10, 2023 at 4:50pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Ewa
using Elementator if it necessaryClosed
Conlectio – A Creative Mimimal Portfolio & Agency Theme
Updated November 10, 2023 at 8:29am
2
Most recent comment from Neuron:Hi Ewa,The Elementor plugin is a required plugin by the theme, as all of the theme demo pages are made with Elementor.The Elementor has free and pro versions, but the theme requires only the free vers ...
Peter Panos
Not installed as per demoClosed
Otello - Personal Wordpress Blog and Magazine
Updated November 10, 2023 at 8:25am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards