Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

bonemouthprod Site Backups & Revolution Slider AccountClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 22, 2023 at 12:43am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.1) Please take a look at the following article about the backup,- https://neuronthemes.com/backup-restore-wordpress-website-u ... FatbirdCreative Demo ImportClosed   Minimo - Portfolio & Agency WordPress Themes   Updated May 19, 2023 at 1:18am   5 Most recent comment from Neuron:Hi Noelle,I saw that you didn't have the Neuron Builder plugin installed on your site, so I've just installed it and now you have to activate its license. Video tutorial.After you activate t ... diazmakarenao1 Portfolio issueClosed   Otivar - Portfolio Theme for Creatives   Updated May 19, 2023 at 1:16am   6 Most recent comment from Neuron:Hi,There was a redirect link added to that portfolio item, so it was visible only when you were logged out of the site, so Ive just removed it and now everything's alright.You can take a look at ... Aafridi Sk Parallax Home Not WorkingClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated May 19, 2023 at 1:02am   3 Most recent comment from Neuron:Hi Aafridi,I've just imported the missing slider revolution template, you can edit them by going to Dashboard > Slider Revolution.You can take a look at the Documentation of the theme, and als ... Bedia License verification/issueClosed   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated May 18, 2023 at 12:53am   10 Most recent comment from Neuron:Hi Bedia,I've already asked the team to accept it.Kind Regards Connie IMport Demo dataClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 17, 2023 at 11:43pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards planetfab RefundClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 17, 2023 at 11:42pm   2 Most recent comment from Neuron:Hi,We understand that you have encountered difficulties and frustrations while using the theme. We apologize for any inconvenience this may have caused. Firstly, we would like to clarify that the vide ... Connie import demo dataClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 17, 2023 at 6:39pm   8 Most recent comment from Neuron:Hi,I've just imported the demo data on your site, please take a look at it.Feel free to ask for anything you need.Kind regards Skrimbag Broken Header on mobile and wrong scaleingClosed   Floona - Minimal Photography Theme   Updated May 16, 2023 at 1:36am   4 Most recent comment from Neuron:Hi,|'ve just fixed both of the issues, can you please take a look at your site now?Feel free to ask for anything you need.Kind Regards ivanovchristine Hide title pageClosed   Akko - Portfolio WordPress Theme   Updated May 15, 2023 at 1:24pm   9 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Greg updateClosed   Bifrost - Simple Portfolio WordPress Theme   Updated May 15, 2023 at 1:51am   2 Most recent comment from Neuron:Hi, Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin. Bifrost Theme Version 2..2.6 Neuron Core Plugin 2.1.7 You can update the theme directly o ... vilmenietis demo not as marketedClosed   Lilium - Modern WooCommerce Theme   Updated May 15, 2023 at 1:24am   8 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I've just fixed that issue, please take a look at your site now.Feel free to ask for anything you need. Kind Regards Robert (Corey) Drew Neuron and Elementor Plugin ConflictsClosed   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated May 12, 2023 at 10:55pm   15 Most recent comment from Neuron:Hi Robert,No, I didn't have a chance to log into your site yet, is the issue solved now?Feel free to ask for anything you need.Kind Regards Aafridi Sk Unable to setup themeClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated May 12, 2023 at 8:30pm   9 Most recent comment from Neuron:Hi, This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ... Dimitris Demo ImportClosed   Nikaia - Minimal & Creative WordPress Theme   Updated May 11, 2023 at 11:25pm   2 Most recent comment from Neuron:Hi, All the Nikaia theme demo pages are grouped in the Main Demo which you'll see at Dashboard > Neuron > Demo Importer, so you have to import the Main Demo template and it includes all the demo ...