Okay
  Public Ticket #3530230
Errors
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Comments

  • Pantix started the conversation
    November 26, 2023 at 12:07pm

    Helle everyone, i must install again the theme and the error are back, can you send me the right theme without this errors?

    or just tell my how i can fix this errors.

    Best Regards
    Pantix

  •  869
    Neuron replied
    November 27, 2023 at 7:12am

    Hi Pantix,

    Can you please let us know what errors are you facing with our Archzilla theme, so we can help you solve all of them? Any attached screenshot would be really helpful.

    Feel free to ask for anything you need.

    Kind Regards


  •   Pantix replied privately
  •  869
    Neuron replied
    November 27, 2023 at 9:24am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  •   Pantix replied privately
  •   Neuron replied privately
  •   Pantix replied privately
  •  869
    Neuron replied
    November 27, 2023 at 11:26am

    Hi Pantix,

    I've just reset your site and re-imported the demo data, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  • Pantix replied
    November 27, 2023 at 11:59am

    Hi,

    Now it is perfect, can you explain me why I understand this when I import the theme?
    I mean for next time if i must install it again.

    Thank you

  •  869
    Neuron replied
    November 28, 2023 at 10:15am

    Hi Pantix,

    I didn't really do anything special, I've just reset your site and re-imported the demo data, and it got imported correctly as it should.

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • Pantix replied
    November 30, 2023 at 10:53am

    Hi,

    i thank you for your support and your time.
    The problem is if must import again the theme how i can import it correctly?

    Best Regards
    Pantix

  •  869
    Neuron replied
    December 4, 2023 at 6:37am

    Hi Pantix,

    I am very sorry for the late reply, we were not working on the weekend.

    You should only check the PHP settings, and make sure you're not running any plugin that's not compatible with the theme that can cause any errors.

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  •   Pantix replied privately
  •  869
    Neuron replied
    December 8, 2023 at 10:07am

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes