Hello. I have purchased the minimo theme from themforest and i did the installation steps. But the theme seems to be broken and when i activate it doesnt show. Also when i do the theme setup and go to license it gives me an error. I acitvate the child them but it shows a different theme that the one we purchased. I cant find the home pages and all the other features.
I am really sorry hearing that. I contact my host provider. We had an issue with the hosting. Its going to be fixed in 48 hours. I will reply to you again when everything is set up.
I've just fixed the issues, can you please take a look at your site now?
The license was not showing because of the Envato Market plugin,, when you have the Envato Market plugin it gets the priority for license activation, so I've just deactivated it and the license settings are back at Dashboard > Neuron > License.
Now you can also import the pre-made Minimo demo pages by going to Dashboard > Neuron > Demo Importer.
I make the import from neuron, but i still have soime issues.
As you can see inside themes it seems that the themes are successfully installed (neuron.png), but i can't find the demo themes that you provide. Before purchased the theme i had a preview and saw alla those pages that you can see attached (preview minimo.png). i cant find them and i cant use them. The site has another theme installed. please we need to fix this asap. it's been a month now.
I am very sorry for the late reply, we were not working on the weekend.
You need to import the Minimo demo data by going to Dashboard > Neuron > Demo Importer, and from that page, you need to import the Main Demo that you'll see here, and the Main Demo includes all of the Minimo demo pages.
I saw that you didn't import the demo data, so I just imported it by going to Dashboard > Neuron > Demo Importer, can you please take a look at your site now?
Hello. I have purchased the minimo theme from themforest and i did the installation steps. But the theme seems to be broken and when i activate it doesnt show. Also when i do the theme setup and go to license it gives me an error. I acitvate the child them but it shows a different theme that the one we purchased. I cant find the home pages and all the other features.
Attached files: minimo.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello again.
Everything ok with the credentials?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
I have sent you before the credentials in private. Please take a look.
Hi,
Sorry but the wp-admin you sent is not working, do you mind taking a look at it?
Feel free to ask for anything you need.
Kind Regards
I am really sorry hearing that. I contact my host provider. We had an issue with the hosting. Its going to be fixed in 48 hours. I will reply to you again when everything is set up.
i apologized again.
Hi,
Don't worry about that, we're here to help you anytime.
Feel free to ask for anything you need.
Kind Regards
Hello again. Did you got access?
Hi,
I've just fixed the issues, can you please take a look at your site now?
The license was not showing because of the Envato Market plugin,, when you have the Envato Market plugin it gets the priority for license activation, so I've just deactivated it and the license settings are back at Dashboard > Neuron > License.
Now you can also import the pre-made Minimo demo pages by going to Dashboard > Neuron > Demo Importer.
Feel free to ask for anything you need.
Kind Regards
Hello there.
I make the import from neuron, but i still have soime issues.
As you can see inside themes it seems that the themes are successfully installed (neuron.png), but i can't find the demo themes that you provide. Before purchased the theme i had a preview and saw alla those pages that you can see attached (preview minimo.png).
i cant find them and i cant use them. The site has another theme installed.
please we need to fix this asap. it's been a month now.
Regards
Attached files: neuron.png
preview minimo.png
Hi,
I am very sorry for the late reply, we were not working on the weekend.
You need to import the Minimo demo data by going to Dashboard > Neuron > Demo Importer, and from that page, you need to import the Main Demo that you'll see here, and the Main Demo includes all of the Minimo demo pages.
- https://prnt.sc/oPoIlojUuYcB
Feel free to ask for anything you need.
Kind Regards
Hello
I make those steps. I made the import but still i cant find the demo pages.
Also here when i try a live preview it shosws me another theme, othing to do with thw demo pages.
Hi,
I saw that you didn't import the demo data, so I just imported it by going to Dashboard > Neuron > Demo Importer, can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards
It seems that is working now. Thank you very much for your help.
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes