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Public Tickets

Rodrigo Marques Update your theme. URGENT! I need a perfect demo importClosed   Nikaia - Minimal & Creative WordPress Theme   Updated September 11, 2023 at 12:16pm   6 Most recent comment from Neuron:Hi Rodrigo, I've just re-imported the demo data, can you please take a look at it? I've really tried to make it look 1:1 with the demo, but if you see anything that's not right, please ... weseeclearly nav menu lost in mobile viewClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated September 11, 2023 at 9:20am   2 Most recent comment from Neuron:Hi,1) You have to play around with the display conditions of the header template to make it visible on the pages you want, so I suggest you look at the following article on how to set the display cond ... weseeclearly Implementing Side NavClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated September 11, 2023 at 7:04am   6 Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need ... nobilisjan Template use obsolete plugins versionsClosed   Conlectio – A Creative Mimimal Portfolio & Agency Theme   Updated September 10, 2023 at 12:51pm   4 Most recent comment from Neuron:Hi,I've just installed the Elementor plugin and activated it, so the WordPress version you have works fine with the latest versions of Elementor and Neuron Builder plugin.I would suggest you to a ... Jako refundClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 10, 2023 at 12:13pm   2 Most recent comment from Neuron:Hi Jako,I am very sorry for the late reply, we were not working on the weekend. Can you please contact the Envato team, because we can't refund the support, as it is required in the first purchas ... zobeltitz Website loads pretty slowClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 8, 2023 at 6:37pm   2 Most recent comment from Neuron:Hi,I would suggest you three things about how to increase the speed of your website. 1) Compress images to lower resolutions and smaller image sizes. 2) Use a cacher(we use w3 total cacher). https:/ ... Virginia Cruz PluginClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 7, 2023 at 6:39pm   6 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes weseeclearly full screen slider missingClosed   Archzilla - Minimal Theme for Interior Design and Architecture   Updated September 7, 2023 at 10:28am   15 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes nelramalho Installation questionsClosed   Floona - Minimal Photography Theme   Updated September 7, 2023 at 8:49am   12 Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.Kind Regards mgallego00 License Verification ErrorClosed   Ellada - Elegant Photography Theme   Updated September 7, 2023 at 8:48am   2 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards decielcoeur Bugs with my websiteClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 6, 2023 at 12:28pm   3 Most recent comment from decielcoeur:Yes I had an answer 3 hours ago. Thank you. They are telling me the Dev team will look into it. I can't wait for my website to be fixed. Thank you! Virginia Cruz Develop locally then deploy onlineClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 6, 2023 at 12:10pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... nlbcstudio Demo InstallClosed   Bifrost - Simple Portfolio WordPress Theme   Updated September 6, 2023 at 10:22am   2 Most recent comment from Neuron:Hi,First, when you install the theme, make sure to install its required plugins, you can find them at Dashboard > Appearance > Install Plugins, there you can find also the One Click Demo Importer plug ... Rodrigo Marques ​Does your theme have its own definitions, like some themes?Closed   Nikaia - Minimal & Creative WordPress Theme   Updated September 6, 2023 at 10:20am   2 Most recent comment from Neuron:Hi, For all our Neuron themes especially those that are made via the Neuron Builder, we don't have custom theme options that usually can be found at Appearance > Customize. We don't have th ... yoardie Theme installationClosed   Hikone - Minimal Portfolio WordPress Theme   Updated September 6, 2023 at 9:09am   11 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need.If you need it for the future, I've attached an updated version of the Hikone theme, which you can install in the future if you nee ...