Public Tickets
sraadegiorgi
Various questionsClosed
Zaragoza - Creative Portfolio WordPress Theme
Updated September 6, 2023 at 9:04am
10
Most recent comment from Neuron:Hi Sara,It's not a problem that the Zaragoza theme is activated instead of the Zaragoza Child theme, A child theme is a WordPress theme that inherits the functionality, features, and style of ano ...
weseeclearly
critical error installing themeClosed
Archzilla - Minimal Theme for Interior Design and Architecture
Updated September 6, 2023 at 8:52am
3
Most recent comment from Neuron:Hi Wes,Very glad to know, if you still need help, please let me know.You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need ...
Margaux
Header overlayClosed
Otivar - Portfolio Theme for Creatives
Updated September 5, 2023 at 11:08am
2
Most recent comment from Neuron:Hi Margaux,Please take a look at the following video on how to change that heading.- https://watch.screencastify.com/v/ly4YBV7ChQvzgKBcnqvaFeel free to ask for anything you need.Kind Regards
luciaheng
Theme customizationClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated September 5, 2023 at 7:34am
7
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.1) These are the names of the slides, so please check the attached video on how to change them.2) I've just fixed the col ...
Peter
Theme doenst workClosed
Arkhitekton - Modern Architecture and Interior Design WordPress Theme
Updated September 4, 2023 at 9:26am
9
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronT ...
Denise Gilbert
icon to go to another pageClosed
Nikaia - Minimal & Creative WordPress Theme
Updated September 4, 2023 at 8:56am
8
Most recent comment from Neuron:Very glad to knowWe've already responded to your other ticket.Kind Regards
nelramalho
Installation questionsClosed
Floona - Minimal Photography Theme
Updated September 4, 2023 at 7:43am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Chris Kokkiniotis
ElementorClosed
Minimo - Portfolio & Agency WordPress Themes
Updated September 4, 2023 at 7:40am
3
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anyt ...
wakayamayuuko
Proton theme Full width displayClosed
Proton - Minimal Portfolio Theme
Updated September 4, 2023 at 7:39am
16
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.That happens because you don't have the categories assigned to your projects.You can see as soon as I attach a category t ...
marisa
Revolution Slider and Otello template IssuesClosed
Otello - Personal Wordpress Blog and Magazine
Updated August 31, 2023 at 7:28am
9
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fi ...
Nick
Changing 'Prev Post' to 'Prev Sector'Closed
Kaon - Creative Website Builder for WordPress & WooCommerce
Updated August 31, 2023 at 7:17am
2
Most recent comment from Neuron:Hi Nick,Sorry for the late reply, I had to take yesterday's day off.Please go to the single post template > post navigation > pre/next labels and change them, check the attached screenshot.- ht ...
Denise Gilbert
TemplateClosed
Nikaia - Minimal & Creative WordPress Theme
Updated August 30, 2023 at 2:02am
32
Most recent comment from Neuron:Hi Denise,Go to Elementor > System Info, and check whether Elementor's Library is connected or not. Go to Elementor > Tools and synchronize the library. Click on “sync library” in the “tool ...
parth0002
Unable to upload template kit on wordpressClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated August 30, 2023 at 1:58am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.You should upload only the ponte.zip into WordPress, not the whole archive.
Feel free to ask for ...
Monica
this Otello DEMO FAILClosed
Otello - Personal Wordpress Blog and Magazine
Updated August 30, 2023 at 1:58am
7
Most recent comment from Neuron:Hi,
We really want to help you solve all these issues in time, but if you have already decided not to use the Otello, sure we'll accept a refund request, hope in the future our paths will cross ...
simolefriyekh
Menu Mobile sur site n'est pas disponibleClosed
Tampa - Minimal & Modern Portfolio WordPress Theme
Updated August 29, 2023 at 8:18am
7
Most recent comment from Neuron:Hi,Can you please be more specific, about what do you want to set up a download link, or I misunderstand you, as I'm using a translator from French to English?Feel free to ask for anything you ne ...