Public Tickets
 Alejandra
		
			
			
			Sticky headerClosed
		
		Alejandra
		
			
			
			Sticky headerClosed		
		
			 Arkhitekton - Modern Architecture and Interior Design WordPress Theme
						  Updated August 25, 2023 at  5:18am
			  2
  Arkhitekton - Modern Architecture and Interior Design WordPress Theme
						  Updated August 25, 2023 at  5:18am
			  2
				
				 Most recent comment from Neuron:Hi,
I apologize for the delayed response. We are on holiday until August 27th, but please know that we are working to address your concerns as they come in.
Can you please provide me with your wp-admi ...
Most recent comment from Neuron:Hi,
I apologize for the delayed response. We are on holiday until August 27th, but please know that we are working to address your concerns as they come in.
Can you please provide me with your wp-admi ...
		
			
	
	
		 KhrisC
		
			
			
			Menu Formatting, Phantom UpdateClosed
		
		KhrisC
		
			
			
			Menu Formatting, Phantom UpdateClosed		
		
			 Otello - Personal Wordpress Blog and Magazine
						  Updated August 19, 2023 at 10:36am
			  7
  Otello - Personal Wordpress Blog and Magazine
						  Updated August 19, 2023 at 10:36am
			  7
				
				 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, 
NeuronThemes
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, 
NeuronThemes
		
			
	
	
		 macarioroblesmaster
		
			
			
			I have problems with a "single product" templateClosed
		
		macarioroblesmaster
		
			
			
			I have problems with a "single product" templateClosed		
		
			 Lilium - Modern WooCommerce Theme
						  Updated August 18, 2023 at  7:46am
			  2
  Lilium - Modern WooCommerce Theme
						  Updated August 18, 2023 at  7:46am
			  2
				
				 Most recent comment from Neuron:Hi,We've already responded to another ticket of yours about this issue, can you please take a look at it?Feel free to ask for anything you need.Kind Regards
Most recent comment from Neuron:Hi,We've already responded to another ticket of yours about this issue, can you please take a look at it?Feel free to ask for anything you need.Kind Regards
		
			
	
	
		 yann
		
			
			
			Neuron critical errorClosed
		
		yann
		
			
			
			Neuron critical errorClosed		
		
			 Merope - Photography WordPress Theme
						  Updated August 17, 2023 at  9:47pm
			  2
  Merope - Photography WordPress Theme
						  Updated August 17, 2023 at  9:47pm
			  2
				
				 Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
		
			
	
	
		 Denise Gilbert
		
			
			
			RefundClosed
		
		Denise Gilbert
		
			
			
			RefundClosed		
		
			 Nikaia - Minimal & Creative WordPress Theme
						  Updated August 16, 2023 at  7:08am
			  2
  Nikaia - Minimal & Creative WordPress Theme
						  Updated August 16, 2023 at  7:08am
			  2
				
				 Most recent comment from Neuron:Hi Denise,We really want you to help solve all the issues you have, as for the holiday, we won't be completely off, our support team will be able to get back to you time by time.Feel free to ask  ...
Most recent comment from Neuron:Hi Denise,We really want you to help solve all the issues you have, as for the holiday, we won't be completely off, our support team will be able to get back to you time by time.Feel free to ask  ...
		
			
	
	
		 sraadegiorgi
		
			
			
			Lots of bugsClosed
		
		sraadegiorgi
		
			
			
			Lots of bugsClosed		
		
			 Zaragoza - Creative Portfolio WordPress Theme
						  Updated August 15, 2023 at  2:15pm
			  11
  Zaragoza - Creative Portfolio WordPress Theme
						  Updated August 15, 2023 at  2:15pm
			  11
				
				 Most recent comment from Neuron:Hi @sraadegiorgi,I've just led this issue to the dev team, they'll take a look at it and will be up with something as soon as possible.Feel free to ask for anything you need.Kind Regards
Most recent comment from Neuron:Hi @sraadegiorgi,I've just led this issue to the dev team, they'll take a look at it and will be up with something as soon as possible.Feel free to ask for anything you need.Kind Regards
		
			
	
	
		 ergizyberaj
		
			
			
			Import demo Metro PortfolioClosed
		
		ergizyberaj
		
			
			
			Import demo Metro PortfolioClosed		
		
			 Bifrost - Simple Portfolio WordPress Theme
						  Updated August 14, 2023 at  9:37pm
			  6
  Bifrost - Simple Portfolio WordPress Theme
						  Updated August 14, 2023 at  9:37pm
			  6
				
				 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Sorry, but this is the only way we provide support, we apologize for that.Can you please try to reset your site and re-import  ...
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Sorry, but this is the only way we provide support, we apologize for that.Can you please try to reset your site and re-import  ...
		
			
	
	
		 sraadegiorgi
		
			
			
			Neuron Builder - Critical errorClosed
		
		sraadegiorgi
		
			
			
			Neuron Builder - Critical errorClosed		
		
			 Zaragoza - Creative Portfolio WordPress Theme
						  Updated August 14, 2023 at 10:21am
			  12
  Zaragoza - Creative Portfolio WordPress Theme
						  Updated August 14, 2023 at 10:21am
			  12
				
				 Most recent comment from Neuron:Hi,I've just led this issue to the dev team, I believe they'll take a look at it and be up with something as soon as possible.Feel free to ask for anything you need.Kind Regards
Most recent comment from Neuron:Hi,I've just led this issue to the dev team, I believe they'll take a look at it and be up with something as soon as possible.Feel free to ask for anything you need.Kind Regards
		
			
	
	
		 juanma1993
		
			
			
			Error installClosed
		
		juanma1993
		
			
			
			Error installClosed		
		
			 Archzilla - Minimal Theme for Interior Design and Architecture
						  Updated August 13, 2023 at  9:32pm
			  2
  Archzilla - Minimal Theme for Interior Design and Architecture
						  Updated August 13, 2023 at  9:32pm
			  2
				
				 Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
		
			
	
	
		 jpapadpapa
		
			
			
			Demo Import looks wrongClosed
		
		jpapadpapa
		
			
			
			Demo Import looks wrongClosed		
		
			 Merope - Photography WordPress Theme
						  Updated August 12, 2023 at 12:35pm
			  8
  Merope - Photography WordPress Theme
						  Updated August 12, 2023 at 12:35pm
			  8
				
				 Most recent comment from Neuron:Hi,Please go to the header template > nav menu widget > style tab > color.Please check the following articles on how to edit the header template.- https://docs.neuronthemes.com/article/143-how-to-crea ...
Most recent comment from Neuron:Hi,Please go to the header template > nav menu widget > style tab > color.Please check the following articles on how to edit the header template.- https://docs.neuronthemes.com/article/143-how-to-crea ...
		
			
	
	
		 HoustonStudio
		
			
			
			Demo importing is  not workingClosed
		
		HoustonStudio
		
			
			
			Demo importing is  not workingClosed		
		
			 Merope - Photography WordPress Theme
						  Updated August 11, 2023 at  8:43pm
			  4
  Merope - Photography WordPress Theme
						  Updated August 11, 2023 at  8:43pm
			  4
				
				 Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fi ...
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fi ...
		
			
	
	
		 Coveman
		
			
			
			Theme InstallationClosed
		
		Coveman
		
			
			
			Theme InstallationClosed		
		
			 Floona - Minimal Photography Theme
						  Updated August 11, 2023 at  8:42pm
			  22
  Floona - Minimal Photography Theme
						  Updated August 11, 2023 at  8:42pm
			  22
				
				 Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
		
			
	
	
		 ometlinskii
		
			
			
			REFUNDClosed
		
		ometlinskii
		
			
			
			REFUNDClosed		
		
			 Taranto - WordPress Portfolio for Creatives
						  Updated August 11, 2023 at  9:19am
			  2
  Taranto - WordPress Portfolio for Creatives
						  Updated August 11, 2023 at  9:19am
			  2
				
				 Most recent comment from Neuron:Hi,
It seems that the team has already accepted the refund.
Kind Regards
Most recent comment from Neuron:Hi,
It seems that the team has already accepted the refund.
Kind Regards
		
			
	
	
		 ometlinskii
		
			
			
			Request a refundClosed
		
		ometlinskii
		
			
			
			Request a refundClosed		
		
			 Taranto - WordPress Portfolio for Creatives
						  Updated August 11, 2023 at  9:19am
			  4
  Taranto - WordPress Portfolio for Creatives
						  Updated August 11, 2023 at  9:19am
			  4
				
				 Most recent comment from Neuron:Hi,
It seems that the team has already accepted the refund.
Kind Regards
Most recent comment from Neuron:Hi,
It seems that the team has already accepted the refund.
Kind Regards
		
			
	
	
		 ometlinskii
		
			
			
			RefundClosed
		
		ometlinskii
		
			
			
			RefundClosed		
		
			 Taranto - WordPress Portfolio for Creatives
						  Updated August 11, 2023 at  9:03am
			  4
  Taranto - WordPress Portfolio for Creatives
						  Updated August 11, 2023 at  9:03am
			  4
				
				 Most recent comment from Neuron:Hi,It seems that the team has already accepted the refund.Kind Regards
Most recent comment from Neuron:Hi,It seems that the team has already accepted the refund.Kind Regards
		
										
													
						
